Calin Hi bestforher,
In tagDiv Composer the shortcode will not display the Klaviyo, this will be done only on frontend, after you save the changes and you view the results.
Now the problem is that your code do not have some text to display, therefore it will be hard to click again and edit the shortcode. I added a notice to our developers about this.
Also you can set the shortcodes in more elements, in column text, text with title, html row and inline text.
Thank you!
Calin Hi jcrsnoopy, we are glad that the problem has been solved!
If you have other questions let us know!
Have a nice day!
Calin Hi Ashish Waykar,
That seems to be a cloud template from tagDiv Cloud Library, on the page that is change when you use the mobile version -> https://i.imgur.com/V0nHGGh.jpg if you want we can take a look at this, but for this you need to contact us at contact@tagdiv.com, provide wp-admin and include the link of this topic in email. Also please make sure that you have a full backup.
Thank you!
Calin Hi setteseitennis,
You are using the mobile menu on desktop, and that is way it looks like that. Also you do not have set for mobile menu a background color or image, please set it from here -> https://i.imgur.com/tEPHwKZ.png or here -> https://i.imgur.com/zlHokD1.png then it will look like this when you access the mobile menu https://i.imgur.com/kDgIpHa.png
Also if you want to set the mobile menu on desktop to take only a part of desktop screen, please check the suggestions from this topic https://forum.tagdiv.com/topic/php-version-7-4/
I hope this will help you!
Calin Hi Mayank Bhatt,
Please try to not make more the one topic about the same problem, also please try to not reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest. Also please note the allocated support hours mentioned in the top banner.
We try to reply in all forum topics and emails as soon as possible. Sorry for the inconvenience.
Also if I understand correctly from previous topic, you need an old theme version, we can provide it via mail, just let us know the version you need, or the current version you have and we’ll provide the next one, also please include the license key in mail. For this, please sent us an mail at contact@tagdiv.com and we’ll try to answer as soon as we can.
Thank you for your understanding!
Calin Hi,
If you are using the single template 8 (a standard post template), then you can use only the mobile theme for mobile version -> https://forum.tagdiv.com/the-mobile-theme/
Or you can choose a single post template from cloud and for mobile you can make a mobile template that can be edited using tagDiv Composer.
Thank you!
Calin Hi,
This is on our list of improvements for the tagDiv Shop, also we have other options that our developers want to implement. We hope that this will make the shop more easy to use by our clients to get the nice shops.
Thank you for your understanding!
Have a nice day!
Calin Hi CountryCaller, yes we got your email, my colleagues will check it as soon as possible.
Thank you for your understanding!
Calin Hi,
I just made a test and for me is working correctly, I can make sidebars and assign them without problems https://i.imgur.com/kqRVwJK.png -> https://i.imgur.com/FaiYkom.png
Please make sure that you do not have a plugin conflict, make a test only with theme plugins.
Let me know the results!
Calin Hi,
I just checked your website and it seems that now is look good.
Now, a problem that I saw is that you are using the mobile theme plugin and sometimes the mobile version is also displaying on desktop. This problem is from the cache plugin that do not recognize when it is use the Newsmag theme and when is use the mobile theme, therefore is deliver the wrong cache. We recommend the WP Super Cache plugin.
If there are other problems, please let me know!
Thank you!
Calin Hi,
Yes, you can use the css tab from slider element and hide it per view port -> https://i.imgur.com/gv4f27a.png
I hope this will help you!
Calin Hi,
So the problem was only on the last theme version. If is so I will make some more test to try to recrate this problem that our developers to make a fix for it.
Thank you!
Calin Hi, I just checked your website and it seems that now on desktop you have the mobile theme version https://i.imgur.com/w7QK6n9.png this is because of the cache plugin that do not have support for mobile theme version.
If we want we can take a look, for this make a full backup and contact us at contact@tagdiv.com include wp-admin and the link of this topic.
Thank you!
Calin Hi Samilyjones,
You are using a standard template without sidebar therefore as you said it will display 3 posts on row, and by default the number of posts is set on 10, this can be change from this place -> https://i.imgur.com/xHLSpxA.png
I hope this will help you, let us know the results!
Calin Hi Siebren10,
Indeed, I see that this problem is only on Firefox and seems to be solved after you force refresh the page.
I find on google something about this problem, https://www.clickssl.net/blog/secure-connection-failed-firefox also pleas make a test using only theme plugins to see if the problem persist. Also another thing that you can do is to test with a SSL plugin.
Let e know the results!
Calin Hi stephanwhelan, so you are using the mobile theme with amp as in our guide -> https://forum.tagdiv.com/the-mobile-theme/ -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ and the mobile page is made using only mobile editor and you still have this problem. If is so, I can make two suggestions: 1. please disable and delete all tagDiv plugin and reinstall theme from > newspaper > plugins and 2. make a test only with the theme plugins.
If the problem still persist, we can take a look at this problem on email.
let me know the results!
Calin Hi,
I just checked your website and you are using the mobile theme plugin -> https://i.imgur.com/LmMthQA.png
Please allow me to inform you about all mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!
Calin Hi pavel@earnware.com, usually all the code and settings that you set in theme panel are saved in theme panel, therefore the more there are, the size will be bigger. If you can make a test on subdomain, please install a pro demo, and disable the tagDiv Standard pack and check the database size, after that enable the standard pack and install a standard templates and check again.
Thank you!
Calin Hi ozclubbers, please check the answer from this topic -> https://forum.tagdiv.com/topic/site-no-longer-full-width-since-latest-update/#post-407897
Thank you for your understanding!
Calin Hi,
if you need only the content boxed for the category, then you can use this custom css:
https://i.imgur.com/uotCgRV.jpg
.category .td-container-wrap {
width: 1068px;
}
Set the code in theme panel > custom code> advance css in desktop section.
I hope this will help you!
Calin Hi,
You can get the changelog from themeforest https://themeforest.net/item/newspaper/5489609 also the prev version of theme can be get from theme panel > updates -> https://i.imgur.com/tIOOF1i.png
Thank you!
Calin Hi tkvmai,
You have an old theme version https://i.imgur.com/Klwq76P.png with the latest WordPress version https://i.imgur.com/bYWsRZ2.png that it is way is no longer working -> https://i.imgur.com/4dhtbjQ.png. You need to make a full backup for your website and database and update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/ use method B (update via FTP) and make sure that you update the theme plugins from newspaper welcome section and newspaper > Plugins.
Thank you!
Calin Hi,
For me the ad option from them panel are working correctly in Newspaper v11 -> https://i.imgur.com/vVTwMiz.png -> https://i.imgur.com/h4jPmst.jpg -> https://i.imgur.com/UTlznFg.jpg
Yes that problem with icons can be fixed by adding this code -> https://i.imgur.com/9NQeYTG.jpg
body .tdm_block_list .tdm-list-item i {
float: none;
}
For the problem with publishing, did you made aa test using only tagDiv plugins? Is possible to have a plugin conflict. Also if you use a child theme, please disable it and make a test again.
Let me know the results!
Thank you!
Calin Hi alokambar, what theme version are you using? also are you using child theme? can you provide some more details about how the backend are look? some screenshot will help a lot.
If you are using the latest theme version, Newspaper v11 with WordPress v5.7.2 and all theme requirements are set correctly, and you do not have a plugin conflict with untested plugins.
Thank you!
Calin Hi,
This situation occurred only on live website after you migrate it from staging? Do you use child theme? Also the theme update was made using FTP/cPanel or the option from Newspaper> updates? This will help use to understand what can be the problem.
What you can try to use this option https://i.imgur.com/vyxJAnW.png in this way it should check the current theme version and if there are new version.
Thank you!
