Hi,

On my mobile is working -> https://i.imgur.com/ZEtll8o.png but make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

So the problem appear only after you update the theme, please make a test and set the code for only one ad and remove it from the rest of places, also if you have a different ad (code for ad) please try to see if this is working.
I also found a similar case on Google -> https://wordpress.org/support/topic/ads-are-not-show/

Let em know the results!
Thank you!

Hi,

I just checked the problem and indeed there seem to be a problem on Firefox browser, we’ll try to fix it as soon as possible. Sorry for the inconvenience!

Thank you for your understanding!

Hi,

As I can see you have the last version of the theme, if you clear all the cache there should be no problem.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thank you!

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

In most cases this is a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

Please make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel also we’ll need access to google search console. We will take a look. Include a link to this topic in the email.

Thank you!

Hi rajjanmed,

Sorry, this was from italsat, was my mistake, sorry!
Please make a full backup to your website and data base and update it to Newspaper 10.3.1 and check if the problem persist.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also please check the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/

Also if there is no answer to your email is possible that your email to get in our spam, please let us know your email address.

Thank you for your understanding!

Hi,

If this is your website -> https://www.kentnews.online/ then the mobile version is loading just fine -> https://i.imgur.com/YX2uO5B.png but is look that you no longer have the amp activate.
Here is our documentation for amp and mobile theme with amp:
The Mobile Theme -> https://forum.tagdiv.com/the-mobile-theme/
tagDiv AMP Plugin Tutorial -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
If this is not your website, please provide the proper link to your website and some screenshots with the settings you’ve made for amp.

Thank you!

Hi,

I’m glad that you solved the problem, if you have other questions, please let us know!

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please check the following topics from here
-> https://www.lifewire.com/503-service-unavailable-explained-2622940
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/

Also these are some similar topics and possible solutions
– https://forum.tagdiv.com/topic/admin-ajax-php-issues/
– https://forum.tagdiv.com/topic/admin-ajax-php-bandwidth-hog/

Hope this will help you!
Thanks.

Hi awtownn,

Let try to figure out the steps you need to do:
“In the header image with the woman, it appears that’s a row with 2 columns, correct?” – yes that is row with the layout set in 2 -> https://i.imgur.com/BmzMJdV.jpg and yes, in the first empty column is set an inline single image -> https://i.imgur.com/8K6dXOp.png and the second one are more elements, like column title -> https://i.imgur.com/oKHd3aL.jpg inline text -> https://i.imgur.com/nRSA4ac.jpg and buttons -> https://i.imgur.com/WhG6lwO.jpg
“But, where does the background image that spans the 2 columns come from? The blue green image.” -> is image is set on the row that is set in two columns and is apply an overlay color too -> https://i.imgur.com/Rsg0oan.jpg -> https://i.imgur.com/wTAKBNY.jpg

“And, on the right side of the header there is text in multiple rows – 3 text rows and 1 button row. How is that done? With inner rows? And, how is the vertical spacing between the rows set?” -> if you are referring to these elements -> https://i.imgur.com/R7Ctpa2.jpg these are set directly in the empty column, not in a inner row for some of then is set in css tab a margin or padding -> https://i.imgur.com/HasetYJ.jpg -> https://i.imgur.com/RM1e1b5.jpg

If there is something that I miss, or if you have other questions, let me know!

Hope this will help you!
Thank you!

Hi,

If I understand correctly you do not want to display on your homepage and pages the featured image of posts, if is son then you can use a block that do not have featured image, or you can use a flex block and remove the featured image -> https://i.imgur.com/2NTAshn.png -> https://i.imgur.com/tpokUpC.png
Also there is another way, you can use a custom css, but this is not the most recommended solution.

Thank you!

Hi,

This depend on what header are you using, for standard headers, you can use the settings from theme panel -> https://i.imgur.com/QGz2ZNo.png -> https://i.imgur.com/6RNxXsv.png -> https://i.imgur.com/PLHZ6YI.png
If you are using a cloud template from tagDiv Cloud Library, then you need to edit it with tagDiv Composer -> https://i.imgur.com/zIKR9gk.png -> https://i.imgur.com/plChi7Z.png click on the row you want to change the color and check the css tab -> https://i.imgur.com/mF1iFmA.png -> https://i.imgur.com/57iabbm.png do not forget to change the color for the elements first if these are in the color that you want to set as background -> https://i.imgur.com/MJeAFQS.png -> https://i.imgur.com/DKXamol.png

For the mobile if you are not using the mobile theme plugin, and you have a standard will be apply the colors from theme panel -> https://i.imgur.com/TPqxkbr.png if you are using the mobile theme will be apply the colors from this section -> https://i.imgur.com/VQo2txU.png and if you are not using the mobile theme and you have set a cloud header, then you can edit the mobile using tagDiv Composer like this- > https://i.imgur.com/S7X3Z9P.png

Hope this will help you!
Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If you are using for example our documentation and plugin for custom post type -> https://forum.tagdiv.com/custom-post-type-support/ then when you make a new post you need to set the sidebar position -> https://i.imgur.com/jpzgxsH.png also you can set this as general option from theme panel -> https://i.imgur.com/bHrtIOt.png

Hope this will help you!
Thank you!

Hi,

I think that you want to achieve something like on posts, unfortunately for the author templates there is no featured image as for posts, therefore you can not achieve the same, what you can do is to use an image for all these posts/page/ authors that do not have using Yoast SEO -> https://i.imgur.com/hcAKxTA.png

Thank you for your understanding!

Hi,

We are glad that everything is fine, if you have other questions or if you are facing some problems, please let us know!

Have a nice day!

Hi,

The popular post sorting requires this option to be active in the theme panel
– https://forum.tagdiv.com/7-days-post-sorting/
Once you activate that setting the theme will start counting the views posts get. For this to happen the post views have to be active – http://prntscr.com/nli2rx
Please check our documentation for 7 days post sorting -> https://forum.tagdiv.com/7-days-post-sorting/
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi Revista Circuito,

You can try the new update of the theme v10.3.1
Also if what Satwik suggest is not working, you can also try these sugestions:
https://www.ecenica.com/support/answer/fix-high-cpu-load-wordpress/
https://www.hostwinds.com/blog/wordpress/fix-high-wordpress-cpu-usage-problem/

Thank you!

Hi,

I just checked this and indeed the problem is how you descried it the api key field is no longer available, I’ve made a notification to our developer for this problem. We’ll try to provide a fix as soon as possible.

Thank you for your understanding!

Hi,

In order to have aches to the Revolution Slider demos you need to have a pro version, not a Bundled version, you can use the plugin with our demos as in our documentation from here -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/ also you can download more demos from here -> https://www.dropbox.com/s/mtczc43qdg96ca5/examples.zip?dl=0

Thank you for your understanding!

Hello !

Make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

I think that it will be more easy to translate the word tag in an empty space from theme panel -> https://i.imgur.com/u6O4HyL.png please check all the tags -> https://i.imgur.com/AlemKQD.png -> https://i.imgur.com/VYLsVMi.png

Hope this will help you, let us know the results!
Thank you!