- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
- NewspaperHow to Update the Newspaper Theme
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello!
Clear all the cache and try again. Maybe it will take some time till the changes will apply.
Thank you!
Hello Megan!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
I am fed up with that actually. Searched for the images for 5 hours but didn’t found a single. There are no images in the background tab of theme panel, checked header, footer, background in the Tagdiv edit screen, checked attachment page, cleared cache and all but not found. Too much complicated theme function I have seen.
Just suddenly I got this error.
“Errors at columns elements: 2(models) : 1(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”
On all pages.
1. I tried to disable all plugins, disable w3 total cache, nothing the same error.
2. Also disable mod_security, for whole page, restart httpd, the same
3. I have also tried to create a new page using TagDiv Composer, but still no luck.
I see in the top left corner of the editor, on the background for previewing the page, the word “Delete” as if it appeared out of nowhere. I don’t know where it’s coming from and how to remove it, and I can see it on every page I want to edit using Visual Composer.
What to do next?
I need to edit my header, but can’t change anything.
Thank you.
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Hello!
Make sure that the theme and plugins are up to date.
Check if you have the Standard Pack plugin installed and active in Newspaper -> Plugins. (default templates)
execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Deactivate ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
Hi there,
I cannot get the Instagram follower count to be correct in the Social Counter plugin. This is related to this issue. The plugin is freshly installed, account with correct follower count displays in the backend. WP Rocket, Kinsta cache and CDN cache have been cleared. I tried setting manually, and then unsetting it, but no luck.
Can you please advise what steps I can take to ensure the correct follower count displays?
Thank you.
Hello!
Please re-check this guide: https://forum.tagdiv.com/mega-menu/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
Hello @nimbro!
This is a visible problem with cache. So, please uninstall all the caching tools that you have.
Thank you!
Hello Megan!
It is the same in the editor? Please fix the alignment.
If not, then please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
We deactivated all non tagDiv, cleared cache, and nothing has changed.
If I click save setting sin the theme panel, it just spins.
Thanks
Hello @klausteam !
Click right -> Inspect element -> Console and check the error.
Please check this topic: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello Megan!
I’ve tried and it redirects me to the twitter.com.
Clear all the cache and try again in an incognito window.
Please update the theme and plugins because we fix the icon for the twitter as well.
Thank you!
Hello Brian!
Yes, that’s the setting. Save the settings, clear the cache and check the results.
Thank you!
I’ve tested again and same happend. I already flush cache, activated only tagdiv composer, same strange behaviour happening.
I think this might be related to the fact that it’s being used on Custom Post type page.
For example, in here you can see the pagination works well – https://gamingnovato.com/game/baldurs-gate-3/
But in here it does not – https://gamingnovato.com/?s=
Update: Did some more testing, and this is happening after I used the the option to filter single related from tag https://gemoo.com/tools/upload-video/share/553655976190017536?codeId=vz2EBnxZ52Ll9&card=553655971618226176&origin=videolinkgenerator
Hello @willkar!
Please make sure you have the latest update of the theme and plugins.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Hello. I’ve done some more testing and this seems to be happening only when I add a flex builder inside a tab shortcode.
Note: I’ve already tested everything only with tagdiv pluging enabled, cache flushed…
Video example inside tabbed shortcode: https://gemoo.com/tools/upload-video/share/553648038893314048?codeId=M038J7ol0agwR&card=553648034673844224&origin=videolinkgenerator (the block below is the same flex builder but it’s outside the tabbed shortcode, and as you can see it works perfectly.
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
Please check in Newsmag -> Plugins that the mobile theme is installed and activate correctly.
Clear all the cache and try again.
Thank you!
Hello Brian!
Please edit your mobile page of your homepage: https://prnt.sc/UqtIA6VSA5wJ and check which footer do you have there.
Clear all the cache and try again.
Thank you!
Hello!
We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Hello @willkar!
I’ve tested on my end, and this should work well.
Do you have any cache plugins enabled? Please recheck and let me know!
Thank you!
Hello!
Please make sure you have the latest update of the theme and plugins.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
We have installed the WP SUPER CACHE – done the settings as per your instructions – but still this issue – can u please look into this and give us a solution – our user experience is getting affected – mobile theme is now all gone – just AMP and DESKTOP working
WP CACHE SETTINGS: https://snipboard.io/14MC90.jpg
THEME SETTINGS :https://snipboard.io/xPzryK.jpg
Issue Screenshot : The mobile normal view is not working – its showing the AMP view only
Hello!
Yes, we recommend the Wp Super cache plugin.
Our developers are aware of this issue and try to synthesize the composer, which is big, and fix the major problems of the theme and speed.
A cache plugin doesn’t help much with page speed.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
