Search Results for 'cache'

Hi,
If the mobile version was deliver on desktop, then this problem was from the cache plugin that you are using, this do not know when to deliver the mobile cache version and when to deliver the desktop cache version. Usually, we recommend to use cache plugins with support for mobile cache. Please check the settings from the cache plugin that you are using.
Let me know the results!

Hello,

This is a strange situation, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Thank you!

Hello,

Seems you have the mobile theme plugin activated, please deactivate it, clear all cache and check after the mobile version.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Hope this help you!

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead. The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
If the issue is still present you can try deactivating all non-theme plugins and check again in order to rule out a plugin conflict.

I hope this helps.

Thank you!

Hello,

From the screenshot that you provide seems you don’t deactivate all non tagDiv plugins => https://i.imgur.com/n5zTyyE.png
Also, I saw you have the Sucuri plugin which interferes with our theme, so when you deactivate it, the plugin still works in the backend, so please check the whitelist of the Sucuri plugin, because this plugin blocks the request when you try to save the settings.
Also, please purge the OPcache from WP Rocket.

Thank you!

Hello,

So I understand when you try to make changes with tagDiv Composer, this error appears.
Usually, this problem can be from the firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello @hush!

Please make sure that you’ve set up a featured image for the posts: https://forum.tagdiv.com/featured-posts-2/. For example, Facebook requires an image larger than 200 x 200 pixels. Check this setting also: https://i.imgur.com/ohTcsFn.png clear all cache and try again.

Hope that helps you!

Thank you!

Hello @hush!

Please make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Hope that helps you!

Thank you!

Hello @crodexter!

Try to enable/disable the header and footer from Website Manager to see if the error is still there and which one causes the error.
It is possible to be from a plugin conflict or from a shortcode that is not compatible with our theme.
Please check the point 5 from this guide: https://forum.tagdiv.com/tagdiv-composer-not-working/
Do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello @jastrz!

Please make sure you have the tagdiv Standard Pack plugin installed and active (Newspaper -> Plugins). Do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello!

It is possible to be from a plugin conflict or from a shortcode that is not compatible with our theme.
Please check the point 5 from this guide: https://forum.tagdiv.com/tagdiv-composer-not-working/
Do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hi dtechted, it looks like it still deliver some cache, did you removed all cached made by Litespeed cache, including the object cache ? When you are logged do you see the desktop version? If yes, then it is a cache problem, and maybe you still have some cache on server, host etc…
If the problem persist when you are logged,, please make a test using only tagDiv Composer, maybe it is a plugin conflict.
Let me know the results!

Hello,

Please do a test using only tagDiv plugins, clear all cache and see if the problem persists.
Also, please let me know if you have a prebuilt website installed or just imported templates for what you needed?

Thank you!

Hi Mark Gilbert, I just checked your website and I see that the AdSense code need a long time to load, over 1s -> https://i.imgur.com/1sYVgxN.png
The pagespeed depends on a lot of elements, like page elements, external resources…
As I see on your website, there are no theme problems, but maybe you can optimize better the pagespeed for your website:
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/autoptimize-install-configuration/
I hope this will help you!

Hi,
Please check our guides for pagespeed:
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/autoptimize-install-configuration/
I hope this will help you!

Hi pawanpurohit,
We recommend the WP Super Cache plugin because this was tested with our them and we gave a guide with the settings that need to be made with our theme. Now Is not need to use this cache plugin, you can use the W3 but we can not help with the settings.
There is no problem that it looks like this https://prnt.sc/213h9qj it will be green only if you set the WP Super Cache (that is the condition from that option), but this will not affect your website.
Thank you!

Hello,

I just checked your website and now looks fine -> https://i.imgur.com/5kVMnUU.png -> https://i.imgur.com/M9youx0.png
Please clear/purge all cache that you on the website.

Thank you!

Hi johnsnow,
Another thing that you can do is to remove the plugins that you are not using, in this can please make a test, disable the tagDiv Standard Pack plugin, I checked your website and I do not see to use it somewhere on your website (check your website and in case that you see shortcodes then it is used and you can enable the plugin, but if everything is fine, then will only consume resources), after that clear all cache and check again the css size should be more optimize.
Thank you!

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!