- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
- NewspaperHow to Update the Newspaper Theme
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello!
This seems to be a problem from your cache plugin. Try to delete the cache also from your browser. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/. Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Hope that helps you!
Thank you!
Hello,
Suddenly yesterday detected instagram section doesn´t show image (https://www.screencast.com/t/5Dg6ZDiw)
I use footer template, 5.7.2 WP version and v11.2 Newspaper (I just update to 11.2, but with 11.0 same problem).
web: toreteate.com
I test next steps:
– Remove the Instagram account and add it again
– Deactivate ALL plugins except tagDiv ones
– Deactivate child theme
– Deactivate cache plugin
and
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache
4. re-install all tagDiv plugins again from Newspaper plugins
5. activate all tagDiv plugins that you use
6. clear cache
Thanks in advance.
Rgds.
Hello,
So, I understand you have the last theme version, v11.2 and the last WordPress version, v5.8
Please do the following steps
1. disable tagDiv Opt-In Builder plugin
2. uninstall tagDiv Opt-In Builder plugin
3. clear cache (if cache plugin exists)
4. re-install tagDiv Opt-In Builder plugin again from Newspaper plugins => https://www.screencast.com/t/Fvl4HN299
5. activate tagDiv Opt-In Builder plugin
6. clear cache (if cache plugin exists)
After these steps please check if the issues persist.
Thank you!
Hello,
I have a problem with Safari mobile browser. It’s loading 2-3 days older content, than every other type of browser. Even if I use an iPhone which never visited the site before. Is someone has a solution to this?
Andras
Hello,
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
Usually, this problem when the mobile version is displaying on the desktop, the plugin for the cache that you are using don’t recognize mobile theme plugins and mobile pages, and display it, on the desktop. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please asks your host if a cache plugin is enabled.
To better understand the problems you have, please provide us with as much information/details as possible, with screenshots and a link to your website.
Thank you!
Hello,
Please try to upload the logo, using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello,
Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Thank you!
I updated a widget on site and cleared the cache. Now all categories, menu boxes showing weird designs. Please check this image.
https://snipboard.io/WEGjX0.jpg
It should be a complete blue box. Please help.
@Calin
Hi there,
I’ve searched previous articles and found that the most recent instructions for changing the font size of the tagline are from 2017, and some articles that are used for instructions are missing.
I did try to implement the CSS as instructed to change the tagline font size, but nothing seems to work on refresh or preview. I tried clearing my cache and reloading after saving the change in the Theme Panel Custom CSS. This was the code I was using to test it:
.td-tagline-text{
font-size:3em;
}
What am I doing wrong here?
Thanks,
Karin
Thank you Bettina!
I have all thing updated, actually I have tried to downgrade the theme and it starts working.
I will try to skip this version or try something with the cache.
Thank you
Jakub
Hello,
Please try to add the code for an ad again in the ad box element and clear all cache.
Thnak you!
Hello,
So, I understand you have the last theme version, v11.2 and the last WordPress version, v5.8
Please do the following steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins that you use
6. clear cache (if cache plugin exists)
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please remove the Instagram account and add it again.
Hope that help you!
Thank you!
Hello,
The posts are not appearing on the homepage? or those are not appearing on the entire website.
If it is only on the homepage, then it can be from some settings that are set on the homepages blocks like offset -> https://i.imgur.com/MtZhWuX.png, or filters -> https://i.imgur.com/xKqWU3o.png
If the problem is on the entire website, then most probably it is from some plugins conflicts and you need to make some tests only with tagDiv plugins enable, also without any cache plugin.
Thank you!
Hello!
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please provide some screenshots to understand better the issue.
Thank you!
Hello,
That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello Jakub!
Please make sure you have the latest update for the theme and plugins also.
This seems to load another template. Please check and set the global template in order to display the same template on every page.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hi there,
I installed a recently purchased version in a dummy website to test some basic settings. All the changes were taken properly by the template. However, once I logged into the real website, the template is not uploading images such as the logo, and neither saving changes such as fonts and text. I already installed WP from scratch and cleared al the cache in the Opera browser.
Can you advise me what may preventing this customizations to go ahead?
Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello,
Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
In most cases when you get a similar message “ Error at zones: 6(models): 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not solve the issue, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Also, please make a full backup to all files and databases.
Thank you!
Hello,
The post view count from our theme is count all enters on posts, for example, if you refresh a post this will be count, for standard post template -> https://i.imgur.com/IxB1jfM.png if you are using cache plugins you need to use this option -> https://forum.tagdiv.com/ajax-view-count/
The theme will count using the theme counter and analytics counts using its own counter. There is no simple way to make them both work using the same parameters. The real and unique value for your visitors is given by Google Analytics. Our post view counter will count any post-visualization, even if the post is visited twice by the same person and that’s why appear that difference.
Thank you!
I had the same on my site. Clear the browser cache has worked for me.
Best regards
Andre
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.
Thank you!
