- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
- NewspaperHow to Update the Newspaper Theme
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
Hi,
To change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
Also, if you set full width if it does not appear so, it may be a problem from a plugin that makes the site boxed, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Hope this helps you!
Thank you!
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.6 with the last theme version Newspaper 10.3.9.1 (if you have a theme version older, than NewsPaper 10.3.9 and you have the latest WP version 5.6, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
I think the problem is from a plugin conflict, please make a test only with the tagDiv plugins, clear cache and see if the problem persists with the mobile page.
Also, you can’t create a mobile page from the backend.
Thank you!
Hello!
You can use those settings without featured image if you choose smart list 6.
It should work like that, but please start looking also for a plugin conflict, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Εverything was working fine until I went out of maintenance mode. Then the desktop template was ruined fetching the default one. When I logged in and clicked saved for the desktop template it ruins my mobile one. If I save my mobile it ruins the desktop and vice versa.
I tried and disabled the mobile templates but still somehow they are being picked when in single post.
What is wrong?
PS. I disabled super cache to allow me to save the desktop template.
URL: https://pressgreece.gr (I have sent you via email the credentials for my website as admin)
Hello,
I checked your website and the mobile page works well. => https://prnt.sc/10fxvj1 -> https://prnt.sc/10fxvxh
Maybe the problem was from the cache.
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if it is still a problem, please send a link to your website to inspect the problem and some screenshots.
Thank you!
Hello !
I have inspected your website on all the pages and posts, this issue: https://imgur.com/8vkaNpB is nowhere to be found. Please make sure to clear your cache.
You can do that by using tagDiv Composer. I suggest you to use a Flex Block and you can edit its filters as you can see here: https://www.screencast.com/t/5oRwUuXR3
Thank you !
Hello !
This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Tried this and it has not helped. Tried opening the back-end using incognito window, cleared my host cache, cleared everything else and still no luck. I do not have Wordfence installed. All the plugins that are active are tagDiv* and AMP. Trying to set my Mobile theme to Mobile + AMP
If you’re using a cache plug-in (I’m using WP Rocket), perhaps I should turn on having a separate mobile cache?
I have a problem with google page results. namely for the pagespeed insight.
I am using WP Fast Cache PREMIUM plugin. She improved the result on computers from 20-55, on cells from 9 to 28. The result is not interesting if anyone can help how to improve the page results ?? GTmetrix = F :((((
homepage: https://gminakornik.pl
the same happens to me.I have checked php memory, I have deactivated the cache plugin and everything is up to date
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check to be sure you don’t have an object cache on the host.
Thank you!
Hello @ebuka,
Make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
So if I understood correctly, do you want to have this type of menu on your mobile as well as the one on the desktop, or not?
I verify your menu on mobile, and now look like this => https://prnt.sc/10dog9a -> https://prnt.sc/10doh4t
However, if the changes do not take effect, there may be a cache issue.
Please make sure that you clear your cache because you may face a delay due to the cache being on.
Thank you!
Hello !
Please make sure that you clear your cache because you may face a delay due to the cache being on.
Thank you !
Hello !
Firstly please make sure that all the requirements are fully accomplished: https://forum.tagdiv.com/requirements-for-newspaper/ , Also you can set the requirements even higher if you are looking to develop a bigger website. And also make sure that your cache is cleared. Also send us a link to your website in order to inspect.
Thank you !
Hello,
I just checked your website and the posts loop Work correctly => https://prnt.sc/10dmee2
Also, for the other block, can be from the firewall or security module which blocks the admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again
Hope this helps you!
Thank you!
Hello!
This situation appear when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you !
