Search Results for 'cache'

Hi,

This problem can be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Thank you!

Hi,,
Now the website version is seems to be the same https://i.imgur.com/n2XECbY.jpg is possible that the problem to be from cache.
Thank you!

Hi,
If is coming from js files you can try to use a plugin for jquery like jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
If the problem still persist, please make a full backup and contact us at contact@tagdiv.com and provide wp-admin and cPanel access also include a link with this topic in email.
Hope this can help you!
Let me know the results!
Thank you!

Hello!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please also check the page for special characters and remove them if they exists.

Thank you!

Hello !

You will have to remove your cache after disabling the CDN because as you can see here: https://www.screencast.com/t/qxFLTjl2WlK the elements are still coming from CDN.

Let us know the result !

Thank you !

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I just checked your website and the background image and featured image look fine => https://prnt.sc/10cu36n -> https://prnt.sc/10cu4w3 -> https://prnt.sc/10cu5pr
Maybe was a problem with the cache, until it indented again.

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Youtube will work if you reinstall the social counter plugin and your theme update is done. Make sure it is reinstalled properly from Newspaper plugins and that all the ID’s are inserted correctly.
Please follow our guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also, if the problem persists and you use a plugin cache, then clear all cache and check the results.

Unfortunately, for Instagram, our team is working on the issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.

Thank you for your understanding!

Hi,
First please make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.

Also make sure that you do not have a plugin conflict, make a test only with theme plugins enabled.

As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hope it will help you:
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/

Let me know the results!
Thank you!

Hi,

If the tagDiv Composer doesn’t work, it may be because you may have the latest version of WordPress and an older version of the Newspaper theme (the latest version is 10.3.9.1).
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ and check if the problem persists.
Another solution for the moment is to use Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi this plugin may help. Clear all the caches (also the browser cache).

Let me know about your results.

Thank you!

Hello,

As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Hello,

I just checked your website and the author link is open in a new tab. Maybe was a problem with the cache.

Thank you!

Hello!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please also check the page for special characters and remove them if they exists.

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please give it a try and deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello !

Indeed this seems to be a weird problem. My suggestion is to first start clearing your cache. Make sure that your cache is optimized and cleared. Also what You should do is to check your plugins. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know if this helped.

Thank you !

Hello !

Please make sure to keep your cache clear all the time. Please follow our guide and make sure that WP Super Cache will be installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !