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Catalin
tagDiv Staff

Hi,

Try to clear all the caches, server cache and purge CDN files if you are using the Cloudflare and check the results.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
How you can get the post id -> https://www.screencast.com/t/0EwDgPhxZD

Please check our documentation about Block settings guide, there you’ll find the filter section -> https://forum.tagdiv.com/block-settings-guide/

Also please check our documentation for Unique articles -> https://forum.tagdiv.com/unique-articles/

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you follow our documentation for How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Also our our mobile theme was tested only with the AMP plugin that we provide, we can not say for sure if the mobile theme will work properly with others AMP plugins or not.

In Newspaper c9.6.1 you have 3 options, one for only mobile, one for mobile and AMP( this option is working only with the AMP that we provide ), and AMP ( this option allow you on which page/post to make AMP, also this option is available only with provided AMP plugin )

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Please make update to v9.6.1 follow our documentation for How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

In Newspaper c9.6.1 you have 3 options, one for only mobile, one for mobile and AMP( this option is working only with the AMP that we provide ), and AMP ( this option allow you on which page/post to make AMP, also this option is available only with provided AMP plugin )

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If you want to move the website to other host/server some users recommend the duplicator plugin for migrating/moving websites, here are some guides I found about it

http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
https://www.shoutmeloud.com/migrate-wordpress-server.html
https://pantheon.io/resources/quickstart-guide-migrating-wordpress-site

I didn’t test it but I believe it should make a perfect copy of the website, keeping all the settings, database, etc. Pages and posts, theme panel settings, ad codes in the theme panel, custom code in the theme panel are kept in the database, duplicating it will duplicate these as well.

You could give it a try, be sure to make a full backup before attempting.

Thank you!

Calin
tagDiv Staff

Hi,

Those differences can be produce by your plugin cache.

Thank you!

Calin
tagDiv Staff

Hi,

This is usually a cache problem, the plugin cache show sometimes the mobile version.
What kind of caching plugin do you use? Please use only WP Super cache because this is tested with our theme. If you are using some untested plugins, please remove all of these, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know!

Thank you!

Calin
tagDiv Staff

Hi,

Usually this is a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the last version of Newspaper theme v9.6.1

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

I check this on my install and for me is working correctly.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Please make update to v9.6.1 follow our documentation for How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Just to make sure please deactivate all non theme plugins, clear all cache and try again, is possible to be a plugin conflict ( plugin that provide you that iframe ).

If the problem is still there please remove the iframe from page, clear all cache and see if the problem is still there.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Yes, this problem is because the plugin make some conflicts with our theme, if you’ll deactivate that plugin, and you’ll clear all cache the layout will be like before ( there is no need to reinstall the theme).

Thank you!

karlrosqvist
tagDiv Member

A litte heads up for anyone who searches for this. Autoptimize was behind the problem. When the cache light-thingie keeps blinking red for too long, no new articles will be published. However, its fixed, all is good and well.

reatlat
tagDiv Member

hey @rakesh_121

FIRST OF ALL WRITE MESSAGES IN CAPS ON IT’S VERY BAD IDEA!!!!!!!

Looks like your mobile theme appear first for users,
try to disable mobile theme,
also check cache,

Another issue can be only on your device!

Perhaps you Windows tablet or browser set to Mobile device view

Check my screenshot from MacBookPro browser Chrome

  • This reply was modified 7 years by reatlat.
  • This reply was modified 7 years by reatlat.
McDohl
tagDiv Member

Hi calin

I already deactivate all non theme plugin and clear cache on the browser, but the header font won’t change. and I also update newspaper version from 9.6 to 9.6.1, but the issue is still there, After I import the header template and save it, when I want to back to dashboard, the pop up show and tell me that this header template is unsaved. Please help me. 🙁

Thanks

Calin
tagDiv Staff

Hi,

Also please make sure that you clear all cache!

Thanks.

Calin
tagDiv Staff

Hi,

This is usually a plugin conflict, from plugins like photon; please deactivate all non theme plugins, clear all cache and try again.

Thank you!

zedonk
tagDiv Member

Ok, noted. Will look into maybe switching to WP Secure Cache instead.

Thanks!

Goran

Catalin
tagDiv Staff

Hi,

You can try to add your HTML code, not files (copy/paste the HTML code from your HTML files) and place it in that section, clear all the caches and check the results.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you clear all cache for website, server and browser too.
Also we did not tested the WP Rockets with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you!

Arlink
tagDiv Member

I have the latest version, I have turned off all plugins and cleaned up the cache (cloudflare too). Nothing was fainted

Catalin
tagDiv Staff

Hi,

Do you have installed the Mobile Theme plugin? Clear all the caches, purge CDN files and check the results. If the problem is still there, please let us know. For more details about our mobile theme functionality, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

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