Search Results for 'cache'

Hi,

Try to disable the visual editor and save, then enable it again
– https://www.screencast.com/t/ny8womKvJ7
Also clear browser cache, that might do it. Deactivate all plugins, maybe some plugins are incompatible with the latest WordPress and causing problems.

If that doesn’t work try some other solutions, these are some I found
– https://www.crybit.com/visual-editor-missing-wordpress/
– https://wordpress.stackexchange.com/questions/279759/visual-tab-missing-from-editor
– https://www.calliaweb.co.uk/wordpress-visual-editor-blank/

Thanks

Hi,

I have inspected your website, the sidebar is not sticky at the moment
– https://www.screencast.com/t/D3zuvsrq3Y
– https://www.screencast.com/t/RGzDm5ysz
Checked quite a few posts, the sidebars are not sticky at the moment of checking. If you still see them sticky, it could be the browser cache. Try with a different browser, or incognito mode, or force refresh the page (Ctrl+Shift+R).

As a side note, if you keep replying in your own post multiple times, the topic will be moved to the back of the line. So it will delay our response by refreshing the topic date. We answer in all topics from oldest to newest. Every topic gets a reply as soon as we get to it.

Thanks

Hello mariushihn,

Please update the theme to the latest version of it via FTP, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hi,

We could take a look if there are problems. There would be nothing special about the update, same as always. Update the theme, update the plugins, clear all caches or CDN.

Send us an email at contact@tagdiv.com and mention the problems you are having in detail. Include a link to this topic in the email. We may need to deactivate all non-theme plugins for testing.

Thanks

Hi,

Please ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

The smart sidebar can be disabled fully from the theme panel
– https://forum.tagdiv.com/smart-sidebar-2/
Once disabled it would be impossible that the sidebars are still sticky. If you have caching, clear it. Also clear the browser cache or force refresh a page (Ctrl+Shift+R), or test with a new browser.

If possible, post a link to the website so I can take a look. No need to provide the activation key in the forum. I will remove it.

Thanks

Hello Noir,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) FTP and CPanel access so we can take a closer look at your setup page. Also, before sending this email, please make a full back-up to your database, remove all of your untested plugins, clear all the caches.

Thanks for the message!

Hi desbravandomadrid,

Please notice that 500 errors do not come from our theme. It seems to be a problem with your hosting provider. Ensure that you are using the latest version of the theme installed via FTP way, all the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello SPAREGmbH,

Please update the theme to the latest version of it which is NP 9.0.1. Do it via FTP, clear all the caches and check the results.

Thanks for the message!

Hello Trey,

Do you are using the latest version of the theme installed via FTP way? If not, please do this according to our documentation, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, try to make a new install to another sub-domain for testing and check it with a fresh theme install.

Thanks for your understanding!

It seems to work fine. You probably forgot to clear the cache.
https://www.screencast.com/t/SQv5nlxf

Thank you!

Hello,

It could have been the cache. If you updated the theme or plugins. You must clear the cache as well.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

The theme doesn’t have a cache for it’s files. Are you sure the theme file is not modified in any way in the main theme? There are cases in the file you mention, depending on sidebar position
– https://www.screencast.com/t/7zbcxt1RuuF
If you only modified it in the child theme and now you removed the file from it, the “Tag” should appear as default.

Hi,

Ensure that you are using the latest version of the theme and WordPress, clear all the caches and check the results. I have check it seems that feature to be there, as you can see here -> https://www.screencast.com/t/bqd6gfQiWE

Thanks for the message!

Hello arslanlibrary,

Ensure that you are using the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello Alex89,

I have checked your screen and I saw the ace-tm, ace_gutter class. Notice that the theme does not have any such a class and that code does not come from our source of the theme, sorry! Most likely, you are using a plugin for that which are not tested with the theme which might cause some unknown issues. Please remove all of the untested plugins, clear all the caches and check the results.

Thanks for the message!

I could take a look, our plugin contains all the mandatory AMP elements, I tested multiple times and there are no errors in AMP pages
– https://www.screencast.com/t/Jvr0MspH
Maybe clear your cache and check again. Check the file shown in the screenshot and check if the meta is there.

Hello xenia.arg,

Do you are using such an optimization plugin for your images? Remove all of the untested plugins, clear all the caches and check again the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Kristo Noir,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Clear all the caches, remove all of the untested plugins and check the results.

Thanks.

Hello Keatric97,

Provide your website URL so I can take a closer look at it. Ensure that you are using the latest version of the theme, remove all of your untested plugins, clear all the caches and check the results.

Thanks for the message!