Search Results for 'cache'

Hello Chris,

Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer or TD Composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

1. In some cases 500 errors were produced by insufficient resources, mainly WP memory. Increasing the limit fixed the errors.

2. Your ID works for me, with the same plugin used
– https://www.screencast.com/t/1x2qe9o5
Try clearing the cache plugin you have installed and also purge CDN cache if used.

3. That is the latest articles page template
– https://www.screencast.com/t/wXoH35F5uI5
The section of posts it displays at the bottom of the page has only numbered pagination. You could select a different page template for the page, then add at the bottom a block of your choosing. Blocks have infinite loading pagination
– https://forum.tagdiv.com/block-settings-guide/

4. The mobile theme may not work as intended or at all with the caching plugin you use. Caching plugins are the number one cause for mobile theme problems. We recommend the super cache which works properly with the mobile plugin. The mobile plugin is optional however.

6. The footer template you use has it’s own predefined widgets
– https://forum.tagdiv.com/footer-templates/
So your widgets will be displayed below them. Use empty footer templates to display only your desired widgets.

Thanks

Hello goldfish45,

It seems to be a problem with your caches. Try to clear all of them, purge CDN files if you are using a CDN system, clear all server and browser caches and check the results. If the problem still persists, please try reading the following topic from here -> https://forum.tagdiv.com/topic/strange-symbol/ and try to fix it.

Thanks.

Hi,

For such an old version you most likely used Visual composer. Please deactivate the tagDiv composer after you update, this will be activated automatically when the theme is updated or installed (since it’s introduction in 8.0).
When both are active there could be layout problems.

Also it is important to check the available resources in the system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/

Update by FTP, this is the most reliable method
– https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have code in the theme panel, or you use a child theme, deactivate them because the code could be outdated. After the update do not make any modifications to the theme files. Clear caching, clear CDN if used, clear your browser cache as well.

You can use the manual activation if asked again
– https://www.screencast.com/t/NXhtb0Vtn

Thanks

Hello Liz Painter,

I suggest you make a new clean install to another subdomain for testing via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches and check the results. Also, you can provide your website URL for further investigations.

Thanks for the message!

Hello morebusiness,

I suggest you make a new fresh install to another subdomain for testing via FTP way with the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results. Notice that the TD Composer should work as expected, without any problems if the theme was correctly installed. Also, if the problem is still there, please provide some useful screenshots of the issue so I will be able to identify it because I cannot recreate it to my end.

Thanks for the message!

Hi,

Maybe it is added by a plugin you have installed. I see you are using a soccer info plugin, also a football live scores plugin.

Start with those, check their settings. If they have no settings for that, deactivate them (and clear the cache) then check if the links are still displayed.

Thanks

Hello mick535,

Do you have correctly installed the AMP plugin? Try to remove all of the untested plugins, clear all the caches and check again. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Also, you can provide a full access to your CPanel.

Thanks for your understanding!

Hello Steve To,

It seems to be a problem with cache. Try to clear all of these, purge CDN files if you are using the CDN system and check the results. Try to press CTRL+SHIFT+R.

Thanks for your understanding!

Hello marijnvdgruiter,

I have inspected your website on my mobile and it seems to work as expected, without any problems. Try to clear all the caches and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hi,

For me it looks like this – https://www.screencast.com/t/gQws2cfCb2TD
It looks like that on other monitors I tested on, all full hd.
The theme width maximum is always the same by default, so no matter what widescreen you are using the theme content width will be the same. Example on an ultra wide screen
– https://www.screencast.com/t/aLNIudPwd1S

Maybe something is wrong with the browser you are using. If you say that the website is not looking properly in this situation, was it always displayed the same on that monitor/browser? Did you attempt to test in a different browser? Did you clear browser cache? Do you use a browser zoom of any kind?

Thanks

Hello deanysus,

I suggest you make a new fresh install to another subdomain for testing via FTP way, remove all of the untested plugins, clear all the caches and check the results. The mobile mode of the theme was fully tested and should works as expected if the theme has been correctly installed.

Thanks for your understanding!

Hello spu,

Ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ This problem could be from your wp_memory. Try to increase it, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hello CzteryKilo,

Try to use another facebook ID, like Envato and check the results. If the problem is still there, try to make a new clean install to another sub-domain for testing, remove all of the untested plugins, clear all the caches, server caches, purge CDN files and check the results.

Thanks for the message!

Hello fgter,

Do you have added more than 4 social icons from the theme panel and you have displayed only 4? Try to clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for the message!

Hello therealshaunproulx,

I suggest you make a new clean install to another subdomain for testing via FTP way, remove all of the untested plugins, clear all the caches and check the results. If you have some additional customizations which can break the theme layout you should disable all of them and check the results. By default, the theme works fine and the menu mobile returns good results.

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
The theme is constantly verified across all browsers.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello marijnvdgruiter,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please provide your website URL so I can take a closer look at your mobile menu and some useful screenshots.

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello bengaloorism,

Please update the theme to the latest version of it which is 8.7.5. I saw that you are not using the latest one. Try to update it, clear all the caches and check the results.

Thanks for the message!

Hello meri,

The code seems to work as expected if it will be added here -> https://www.screencast.com/t/c3u0W3yWy2vm Try to clear all the caches and check the results.

Thanks for the message!

Hello,

I have added your username to my social counter and it works just fine: https://www.screencast.com/t/xuvvpgwsDL with the dot included Please clear your cache and try it again. If it still will not work, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!