Search Results for 'cache'

Hi,

1. The Facebook like button should add to the number of likes, when a user clicks on the button, and display a count of all likes. It does not open a window, unless maybe the user is not logged in Facebook, then a prompt should appear. That would be the default functionality of the button. Please correct me if I misunderstand something.

2. There seems to be an issue when trying to go to a previous page on the website, it happens in Chrome as well. I see that you are using the rocket cache, try disabling this and clear the cache. Check if the browser issue is solved, the disappearing icon as well. This could be the cause of the problem in the browser.

Thanks

Hello technobuckets,

Please provide your website URL so I will be able to provide a more accurate response. Remove all of the untested plugins, clear all the caches and check the results.

Thanks for the message!

Hello marcelo,

Make sure that you are using the latest version of the theme, installed via FTP way, clear all the caches and all of the untested plugins if you want to achieve best theme results. If you want to remove the related articles from post pages you should turn off it from Theme panel. Check the documentation here -> https://forum.tagdiv.com/related-articles-2/

Thanks for the message!

Hello eleclipse,

Notice that our theme has been fully tested and should works as expected, without any problems. Try to make a new clean install to another sub-domain for testing via FTP way and check the results. Remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the full FTP access and the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Bharat Deo Sharma,

I suggest you make a new clean install from scratch via FTP way to another sub-domain for testing, clear all the caches and check the results. Also, make sure that you are using the latest version of the theme if you want to achieve better theme’s results. Also, check the PHP version for your dedicated server to be according to the following documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
If the recommendation was to try on a new install of WordPress, maybe the hosting provider has such a service to offer. Or you could do it, some guides here
– https://codex.wordpress.org/Installing_WordPress
– http://www.wpbeginner.com/how-to-install-wordpress/

Thanks for your understanding!

Hi,

It doesn’t seem to work from what I can see, and there are errors on the page
– https://www.screencast.com/t/c9UxZIJE3N0
Please try again to deactivate all plugins except theme plugins. Disable the minification in the caching plugin settings and clear the cache. Then check if the issue is solved.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Did you add any custom css code to your theme panel? Please remove any custom code you added in the theme panel and try to disable any untested plugin to see if one does not affect the menu items. You will have to clear cache afterwards though.

Thank you!

Hello STBW,

I have inspected your website and I saw that you are using an old theme version. (8.0) Please try to update it to the latest version of it, remove all of the untested plugins, clear all the caches and check the results. Make sure that all of the required plugins have been updated to the latest version of them. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your weather section.

Thanks for your understanding!

Hello bemibel,

Please keep in mind that the Speed Booster has been fully tested to our theme and seems to work as expected, without any problems. Please try to disable all of the untested plugins if you are using something like this, clear all the caches and check the results. Some of the plugins can interact with the untested plugins and causes a lot of unknown issues.
Notice that by default, the theme will load the CSS at the beginning and if you will use the Speed Booster, that plugin will load the CSS at the end. If you need more assistance in this case, please send us an email at contact@tagdiv.com. Before sending us this email, you should disable all of the untested plugins, clear all the caches and remove all of the additional customizations if you have something like this. Notice that’s the first step for WordPress debugging.

Thanks for your understanding!

Hello,

You are clicking on the column not on the image box element. The screenshot shopws the row column settings.
If you cannot select the image box, you probably face a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello mradamrothwell,

I have inspected your website and I did not saw any problems with your website. Everything seems to work as expected. Please notice that we do not recommend to downgrade the theme, sorry! You should update the theme with the latest version of it if you want to achieve best theme results. Try to disable all of the untested plugins, clear all the caches, purge all CDN files if you are using something like this and check the results.

Thanks for the message!