Search Results for 'cache'

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also I saw that it is a Theia post slider. Please note that it was not tested with our theme. We only tested Revolution Slider so I cannot say for sure if a plugin update did not break the slider and if it will work properly at all with our theme. I cannot say for sure about untested plugins.
Thank you!

Hi,

The social counter should work properly if it is configured right
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If the counter shows 0 try clearing any caching installed on your website, or hosting provided cache. The data should refresh and display the correct value.

Thanks

Hi,

There seem to be some errors still present on the page
– https://www.screencast.com/t/MNyTmntrO
Try leaving only Visual composer active, clear the cache and check the results. You could make a test by creating a new post and see if the issue is still happening.

Thanks

Hello haendler55,

There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for Chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.

If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello gcamara,

Please notice that until now, we do not have any bad reports in this regard, sorry! Try to make a new clean install from scratch via FTP way, remove all the untested plugins if you are using something like that, clear all the caches and check the results. It is possible to have some conflicts which might be caused by your untested plugins and which create this errors.

Thanks for your understanding!

Hello ihora,

Please try to disable all the active plugins and leave just TD-Composer, clear all the caches and check if the problem persists.

Let us know how it goes!

Thanks for the message!

Hello gerben76,

Please ensure that you are using the latest theme version and also, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all the caches and check the results. If the problem is still there, you should try making a new clean install from scratch via FTP on another sub-domain and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Cinefilul,

I have inspected your website and I did not saw any problems with your header logo. It seems to work as expected, as you can see here -> https://www.screencast.com/t/tyRionpai Try to clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hello peppejari,

Please make sure that you do not have any errors through your console and also, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all the caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Please keep in mind that your untested plugins might interact with the theme core files and cause a lot of unknown problems and that’s could be the reason in your case. Try my advice, clear all the caches and check the results. The TD Composer should work as expected.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

It seems to be working properly for me with the code you provided
– https://www.screencast.com/t/LmWVVcnbfKm
– https://www.screencast.com/t/WPYpnmoI4C
Maybe you have caching installed, try clearing the cache.

Thanks

Hello,
If you use a single image element of visual composer, did you by any change edit your page with the tagdiv composer afterwards? This is not recommnended as the shortcodes get changed. Please only use one builder not both on the same page. If a page has been created with visual composer, then you will have to re-create it in the new builder if you want to use it.
If this is not the issue, try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello svharishtech,

If you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all the caches and rule out any conflicting plugins. Also, you should not edit the page which has made with VC with our TD Composer.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Scottseol,

It seems to be a strange issue on your side. I have tested on my side and the problem does not appear. I saw that you are using some untested plugins, like Jetpack modules which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all the caches and check the results.

Thanks for the message!

Hello Cinefilul,

Please notice that if you are using the PNG logo file, you should not bring the white space if you are using the black background. Ensure that you are using only the png file in your project, clear all the caches and check the results. If the problem is still there, please provide your website URL so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello all,

@louwvanriet, I have inspected your homepage and I saw that in the bottom of the page you have displayed the header ad. Do you have manually add it there? Also, I have checked your source page and I saw that you are using a lot of unknown plugins which can interact with the theme core files and cause a lot of unknown issues. You should remove all of them, leaving just our required theme plugins, clear all the caches and check the results.

@amilson50 Unfortunately, I cannot access your wp-admin because it seems to be incorrect, as you can see here -> https://www.screencast.com/t/tn8e5dnj Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello,

It seems you did not migrate the theme properly. I suggest reinstalling the theme by using this guide: https://forum.tagdiv.com/newsmag-install-via-ftp/
Also you can try to disable all plugins as plugin conflicts can also affect the theme.
THe new host can have a hosting side cache so we sugggest removing it and only use wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks.

Hello BigSANTA,

Please keep in mind that the Roboto and Opens Sans fonts are used default by the theme and there is no solution to disable them. If you want to make deeper changes in this regard, you should check the td_config.php core files and from here you should change the default theme fonts which are Open Sans and Roboto with your desired one, like this -> http://screencast.com/t/YXUNUqxE. Also, if you want to remove the Roboto Google Font you can try to remove from there, clear all your caches and check the results. For more information about this regard, please consult the following topic here -> https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/

Hope this helps!

Thanks for your understanding!

Hello,

You will only have to clear all caching. Please clear the cache from your plugin, browser, cdn server or even hosting side cache. It clears itself after a set period of time though so you can give it a bit of time to adjust to the new VPS.

Thank you!

Hello,

1. That seems to be a cached image. Please clear all caching from the cache plugin, browser cache, cdn server or hosting side cache.

2. This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Please also check your system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello Marevo,

I suggest you make a new clean install from scratch via FTP with the latest theme version according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

@Videnciastral You should not have that problem if you are using the social counter provided above by Catalin and the instructions mentioned. Try installing that version of the social counter, clear the browser cache as mentioned (or use a different browser) and try again. If you still cannot successfully get the access token, please sens us an email at contact@tagiv.com and provide admin login information, so we can take a look. Leave the counter configured with your data.
Also paste a link to this topic.

Thanks