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- NewspaperHow to Install Newspaper via FTP
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Hi,
Please clear the browser cache as well. If you use chrome press ctrl + shift + delete and select these entries:
https://www.screencast.com/t/8k6JrspfQ As an alternative, try to use a different browser to generate the access token.
If you still have trouble with the token, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.
Thanks.
Hello fguyaux,
You should update your theme via FTP, clear all your caches and check the results. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Hi, unfortunately I could not solve the problem.
If I open my mobile site and click on the menu, get the errors listed. http://it.tinypic.com/r/2eztjlj/9
Do you have any idea how I can solve this?
Unfortunately i can not go to wp super cache because it does not handle well varnish.
Thank you
Hello Catalin,
As per your instructions, I have disabled all the plugins except the Auto Post Thumbnail and cleared all my caches, Unfortunately, the images for the posts on my homepage test page (http://blog.thedrvibeshow.com/?page_id=65917&preview=true) are still not showing.
I will be sending an email to contact@tagdiv.com with my login information (wp-admin) so your team can further investigate.
Sincerely,
Dr. Vibe
Salut Simion,
În primul rând mulțumesc pentru răsopuns!
Referitor la problema cu Style 7, aparent problema a fost cauzată de mine; era în acel articol o clasă aiurea… Am șters-o și textul apare corect.
Referitor la forum, problema nu-mi dă pace; am dezactivat toate plugin-urile cu excepția Visual Composer, Yoast SEO și LiteSpeed Cache… Nimic. În privința codurilor, singurele pe care le am sunt:
.td-header-menu-wrap.td-affix {
background-color: white;
}
.test {
margin-top: 5px;
margin-bottom: 5px;
}
.td_block_trending_now.td_block_wrap{
padding-bottom:0!important;
}
.test{
margin-bottom: 0!important;
}
.td-main-page-wrap{
padding-top:20px!important
}
De asemenea, ca și modificări în codul temei am adaugat o a doua secțiune „Sursa” și bara cu știri în header. Poate fi aici?
Similar instalării pe curat a temei este și actualizarea?
Mulțumesc!
also
a) fix errors on your pages
b) test/resubmit sitemap to Google – “resubmit” your sitemaps if they work!
c) fetch post as Google to “see” exactly “what Google sees”
d) resave permalinks
e) clear and reset all caching
f) clear transients (mini-caches) with WP-Optimize or similar
If it works on 20,000 sites and not yours, then issue is with your setup –or– with Google not re-indexing your pages, which you need to tell them to do; theme cannot control what Google does, only provide the “hinting” for them to do something.
Good luck!
(I don’t work here; just a long time webdev smarty pants)
Hello dr_vibe,
Try to disable all of the untested plugins except the Auto Post Thumbnail, clear all your caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your backend.
Thanks for the message
Salut,
Se pare ca e o problema destul de mare cu layout-ul paginii de post. O sugestie ar fi sa dezactivezi toate plugin-urile instalate, exceptand Visual composer, apoi sa dai un clear la cache (daca folosesti). Apoi trebuie vazut daca problema persista. Daca nu este nici un rezultat favorabil, ar trebui incercat un install nou de tema
– https://forum.tagdiv.com/install-via-ftp/
Aceasta problema poate fi cauzata si de cod custom in theme panel sau adaugat direct in fisierele temei, daca este cazul. De obicei acest gen de probleme este cauzat de plugin-uri sau modificari ala temei ce afecteaza structura paginii si clasele temei. Un clean install ar trebui sa rezolve problema.
Pentru problema cu forumul ai putea sa treci peste acest ghid
– https://codex.bbpress.org/step-by-step-guide-to-setting-up-a-bbpress-forum/
Se poate sa fie vreo setare trecuta cu vederea, sau configurare gresita undeva.
Multumesc!
If the access token does not get generated it means you did not update the plugin. The version you are using does not work anymore because of facebook changes to their code. Please update your theme to the latest version and also update the plugin by disabling and deleting the current one you use and installing it again from the new theme package you download from envato. Then the access toke will work .Important however is to clear all caching including the browser cache.
Thank you!
Hello Mustafa Varol,
Our theme has this option and when you want to share other posts on facebook will display the author name, like this: http://screencast.com/t/X9va7aOglP You have control on this feature from td_wp_booster_functions.php file like this: http://screencast.com/t/ThEgEFxgw6F Please inspect this file on your back end and check if you have this code. SEO Yoast Plugin is tested on our theme and works properly with default settings. I have no idea why do not work for you. If you use another Plugin for Seach Engine Optimization, try to disable it, maybe cause this problem and try it again.
Also, you can try to disable all the active plugins, except Visual Composer, empty all your caches and install only the plugins that come bundled with our theme.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
The issue with the Facebook token was fixed in the latest update. Please download the latest theme package, remove the social counter that you are currently using, and install the one from the package. Then clear any caching installed, and the browser cache. Example for chrome
– https://www.screencast.com/t/f9Q66lPx1fY
After doing this, try and configure the social counter again using the guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
It should work properly now.
Thanks
Hello ImSoCute,
I have inspected your website and I saw that you are using a lot of untested plugins, as you can see here -> https://www.screencast.com/t/TWoST6Iy which can interact with your core theme and cause a lot of unknown issues, like this, sorry! Notice that we cannot provide support for untested plugins and before any deeper investigations at your backend, you should try the theme without using any untested plugins. Disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core file and rule out any conflicting plugins. Please keep in mind that our theme works as expected with blockquotes and we do not have any bad reports in this regard, sorry! Also, we cannot inspect your website if you will not provide your credentials.
If your problem is still there after you have disabled all of your untested plugins and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your website.
Hope this helps and let us know how it goes!
Thanks for your understanding!
I am having an issue with getting the Facebook Access Token. It is stuck on Please Wait. I have tried the following, to no use.
1. Wait for close to an hour on Please Wait to get the Access Token.
2. Cleared the cache. Refreshed the Widgets page. Tried again.
3. Deleted the FB app. Created a new one. Entered the new App ID and Secret Key. Tried getting the Access Token again. Still no use.
Any suggestions on how to go ahead with this issue?
Again prescribed code in the website theme, disabled all plugins, cleaned the cache. Lightbox is not working.
Write your mail, please, I will give you admin rights on the website, maybe you can enable the lightbox
Hello BeautyGeek,
I have inspected your website and I saw that you are using some untested plugins which might interact with the theme core files and cause a lot of unknown issues. Try to disable all of these untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and check the results.
Thanks for your understanding!
Hello dr_vibe,
I have inspected your website and I saw that you are using some untested plugins which might interact with the theme core files and cause a lot of unknown issues. Most likely, this could be the reason of your problem. Try to disable all of these untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and check the results. After this, make sure that you have added a featured image to your posts according to our documentation here -> https://forum.tagdiv.com/newsmag-featured-images/
Hope this helps!
Thanks for your understanding!
Hi,
I have tested this solution and it seems to work properly. Maybe you have other conflicting plugins that could be causing this. You could try as a test to disable all your plugins except the ones provided with the theme and your Woocommerce plugin, clear the cache again then check if it is working properly. The theme does not interfere with this function, so there must be other factors that are influencing it. Plugins or custom code are likely to blame.
Thanks
Hello WakeUpCallProject,
The theme panel option is fully tested and seems to be applied at my end. Works as expected. Try to clear all your caches and then try to check your results.
For your second request, notice that the category description has an italic font style setup by default and if you want to change it, you should use a bit of CSS code to do that. Try the code below and place it in Theme panel->Custom CSS area.
The code is ->
.td-category-description{
font-style:initial;
}
Thanks for your understanding!
Hi Catalin,
I can understand you have tons of answer to give, and for that I decided using “search” instead of opening a new thread .
So please, don’t moke me with a “The solution is here” screenshot because I told you that I used the new plugin you linked and that the personal token now works perfectly.
But still after cleaning all browser cache and WP cache, the plugin is still unable to show the number of fan of the page as you can see here: https://ibb.co/g7mhD5
Regards,
Alberto
I added a new post on Sunday, made it a feature, added a view blocks to show some new categories and a new menu item and when viewing it on my computer on both firefox and chrome I don’t see the changes / additions that I made. I checked the website on my phone and everything is there. I thought it was my cache so I have it cleared on both browsers, cleared my cache with the website and I still can’t see the updates I made on a computer view but can see them mobile.
Did I possibly make a mobile change? If so how do I change that?
Thanks –
SB
Hello,
The Big Grid Full 1 don’t display the featured picture of the post. Some featured pictures display on some blocks but not on the others. It seems all random.
The Grid that I need the most is the Big Grid Full 1.
I already cleaned the cache, installed the latest version of the Newspaper theme.
Cheers,
Francesco
Hello,
Please access the post settings and check the sidebar option and make sure you have a sidebar selected: https://www.screencast.com/t/Yhzjjndr80
Also please disable all plugins except visual composer, clear cache and reset cdn files. This should remove any plugin conflicts that can affect the sidebar.
Let us know if you still have trouble with the sidebars.
Thank you!
Hello,
2) I have tested the bullet points on my site but they are exactly the same: https://www.screencast.com/t/YyE2lFum the html code and css is exactly the same as well, 15px on both and the same font family. Yours could get a css from a plugin maybe. Please disable all plugins except visual composer, clear cache and reset cdn files.
3) The excerpt will grab the titles as well. Not the post title, but any title added after it. If you want, you can add a custom excerpt to each post so the theme excerpt system will not grab the text automatically, but rather show the content added here: https://www.screencast.com/t/zcVx7IQVSO
Thank you!
Hi,
Please update also the Social Counter plugin. Just deactivate and delete current version and then install the version provided with the theme, you can find it in /plugins folder – https://www.screencast.com/t/1Tkm9zjpA4d1
Then clear your browser cache, if you use Chrome clear especially cached images and files – https://www.screencast.com/t/ihqFh87Sex
Then try to generate the token key again.
If you still have issues with it please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thanks!
Hi,
I have tested this using the custom structure you mentioned and it works properly. I do not get any errors of any kind. Maybe the problem is somewhere else, not this modification. If you could provide a link to your website pointing to this problem, I will inspect it.
You could try as a test to disable all plugins except Visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thanks
