- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
- TutorialsWhat is Ajax preloading?
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
Hello hunsour,
Sorry for this, but why you have posted in Newsmag forum? -> https://www.screencast.com/t/xa2PGgWJ Please ensure that you are suing the latest version of the theme and install it via FTP way because this is the surest method in this regard. Remove all your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please provide your website URL so I will be able to provide a more accurate response.
Thanks for your understanding!
Hello szysz,
Please keep in mind that our theme has changed a lot and the latest version of it is Newspaper 7.7. Also, notice that the WordPress version has changed to 4.7.2 which is not tested for Newspaper 6, sorry! Please update your theme to that latest version of it, install only the most recent version of required plugins, clear all your caches and check the results. For more references about FTP way, please consult our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks for your understanding!
Hello pablojmelian,
Do you are referring to the shortcodes which are displayed at the frontend, like this -> https://www.screencast.com/t/56mlwX5hk7ZH? You should enable the Visual Composer, clear all your caches and check the results.
If is not what you mean, please provide more details about your problem so I will be able to provide a more accurate response.
Thanks for the message!
Hi,
If you have set the font properties in theme panel – https://www.screencast.com/t/LyvnjmOk1VY4 it should apply to all the block or widget titles. Try to clear your cache, and also update your Visual composer editor to the latest version – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and check to see if the problem is still there.
Hello Angela,
Unfortunately, the W3 Total Cach plugin is not tested with our theme and is known to be a problematic theme plugin, sorry! Please keep in mind that our recommendation regarding on caching plugin is WP Super Cache which is fully tested with our theme. You should disable the W3 Total Cache and star to use the WP Super Cache, remove all the other untested plugins if you used and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, please notice that we cannot provide support and additional implementation for untested plugins, sorry!
Also, if the problem is still there, you should make a new clean install from scratch via FTP way, clear all your caches and check the results. Please notice that our theme is fully tested only with our required and tested plugins.
Hope this helps!
Thanks for your understanding!
Hello manishsharma4u,
Please ensure that you are using the latest version of the theme which comes bundled with the theme packet and also, makes sure that you are using the latest version of required plugins. If you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and check the results. Also, please check our requirements list for our theme, like this -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Also, our recommended method for updating the theme is via FTP because this is the surest way in this regard. For more information, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate the issues mentioned. Please also provide a link to this topic.
@hwl58 Please create your own topic next time. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello mdmahiuddin,
Please ensure that you are using the latest version of the theme and only the latest version of required plugins which come bundled with the theme packet. Clear all your caches and check the results. Also, if the problem is still there, you should make a new clean install from scratch via FTP way and check the results. For more information about our block/modules, please consult our guide here -> https://forum.tagdiv.com/block-settings-guide/
Thanks for your understanding!
Good day.
Kindly see chat below which I had with support at MAXCDN.
TO summarise:
“Hi Etienne, I’ve used CDN rewrite for CDN integration, however, when I initially configured the issue was still there
but, i tried to exclude all css files from it and it appears that it is working now
so it’s definitely some of the core theme css files that is conflicting with CDN URL’s (external URL’s)
I am not sure which one since this requires further debugging by testing every css file on your theme when CDN is enabled
if you don’t mind, you can contact your theme devloper about this
but note that CDN is still enabled and all other files including js and images are being served from the CDN”
Kind regards, Etienne
Original chat:
Etienne:
Good day.
We have updated our theme files: https://themeforest.net/item/newsmag-news-magazine-newspaper/9512331
We have updated here on our staging site. You can see the nav issues at the top as well as the padding issues in the body: http://staging.adworld.ie/
username:adwrld
passw:adwrld
Current live site to use for comparison. This is still running old theme files and works fine: http://www.adworld.ie/
We have determined that this issue only happens when we enable the CDN > MAXCDN option on the W3 total cache plugin. When we disable it it works fine. We have tried to enable it and clearing all caches to no avail.
So in short ā W3 total cache with CDN enabled breaks our site with our new theme files ā it was fine with the old files.
Have you come across an issue like this before?
Kind regards;
Etienne
Ivan:
Hi Etienne and thanks for reaching out. Are you by any chance using minify or some other sort of backend caching on your origin? From what I can see there are no errors on CDN files themselves, but the theme has some issues with its styles, so I would recommend disabling all caching/minify options in W3TC and leaving CDN option enabled only.
Let me know if this works for you.
Ivan
Etienne:
Hi – thank you – gonna try that now
Hi there – I had a look and already the minify option is disabled on W3TC. The tick box is not ticked. Very strange. The only option that makes the theme files work correctly is if I disable cdn. Would you perhaps want to have a look in my wp backend?
Ivan:
Sure, that would be great if you could provide me with access credentials
great – thanks
http://staging.adworld.ie/wp-admin
Ivan:
Do I have your permission to temporary disable W3TC and try with some other plugin instead?
it will be just for debugging purposes
Etienne:
hi – sure – no problem
I do have a backup of the files etc.
As long as it’s for debug – unfortunately we do require this plugin as you know
Thank you
Ivan:
Hi Etienne, I’ve used CDN rewrite for CDN integration, however, when I initially configured the issue was still there
but, i tried to exclude all css files from it and it appears that it is working now
so it’s definitely some of the core theme css files that is conflicting with CDN URL’s (external URL’s)
I am not sure which one since this requires further debugging by testing every css file on your theme when CDN is enabled
if you don’t mind, you can contact your theme devloper about this
but note that CDN is still enabled and all other files including js and images are being served from the CDN
Etienne:
Hi Ivan
Thank you kindly for your feedback – I will contact them with this new information.
Hi,
Please provide a link to your site so we can inspect it and see the problem you have with the menu. As a test you could disable all your plugins except Visual composer and the mobile theme plugin (make sure you have the latest version of these plugins), clear your cache and check to see if the problem is resolved, because this issue could be caused by a plugin.
Thanks
Hi,
Sorry but we do not work on weekends. The support hours are posted in the top right corner of this page.
You seem to be using plugins to show your images and the lighbox also seems to be pulling images from another element below. It seems to be the video which is not supposed to. Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. when using untested plugins, lots of things could not work as they are expected to. Sorry but premium themes are not compatible with all plugins.
Thank you!
Good day. Thank you for your reply.
We have done some investigation – firstly we ensured that all theme files and plugins are updated.
We discovered that when we disable the “CDN” option in the “W3 Total Cache” plugin that the theme worked perfectly. As we require this plugin, we have tried to enable it and clear all caches etc. to no avail.
Have you come across this issue before, and if so, would you kindly be able to advise?
Thank you!
Hi,
It is recommended to use the WP Super Cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ along with the theme because this is tested and should work properly. And the same for Cloudflare – https://forum.tagdiv.com/cloudflare-cdn/ For the WP Total Cache problems or issues you could search the forum, and see what problems other users are facing when using it and in what situations, since it could not be the same for every setup, and we did not test this plugin with the theme to say for sure what problems you might be facing.
Thanks
Hello,
The whatsapp button will share your post on your whatsapp from your mobile phone. The button works fine. You may have a plugin conflicting with it. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test your site again.
Thank you!
Salute Catalin and thank you for your detail answer.
1. The Social Counter is not displaying for the last 3 or 4 updates that I did, so I don’t think the update is the case. Also I’m using Cache plugin software to purge cache on regular basis. The Social Counter has not been working for a very long time and I have postpone it until now because I really need to use it.
2. The lines are showing not matter what page I am using. It happens when I slit a row into multiple rows. You get those lines similar to a separator. Initially I thought it’s the Visual Composer but again, I did the updates and they are still showing. Regarding some plugins that might affect this? I don’t know what to say, again, it’s been doing this for a while and I use trusted plugins, nothing fancy. Perhaps you guys can take a look? š
3. The categories and sub-categories are set up properly and I do have more than 1 post.
4. Understood. Is there a way you can recommend my one? Perhaps a romanian? š
I would really appreciate if you guys can take a look at those issues. Let me know if you need account credentials to test it.
Have a blessed day.
Hello,
Our theme is compatible with all major browsers as it can be seen on the envato page in the right side: https://www.screencast.com/t/UY8iFvv97
You have errors on your site and that is why it does not display the way it should.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello somnath.deoghriya,
Please notice that all the banners which you want to add on the mobile theme have to be added here -> https://www.screencast.com/t/GPxGJ1l7 Clear all your caches, purge CDN files and check the results.
Thanks for your understanding!
Hello Cosmic,
1)Please make sure that you are suing the latest version of the theme and also, the latest version of Social Counter which comes bundled with the theme. Otherwise, please update it, clear all your caches and check the results. For more references about our Social Counter, please consult here ->https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/
2)These lines cannot come from our theme. Most likely, it comes from some of your plugins. You should provide your website URL so I can take a closer look and also, so I will be able to provide a more accurate code.
3)Please ensure that you have right setup your category or sub-category. Also, please check if you have minimum 1 posts in this sub_category. Otherwise, this will not be displayed. Let’s see the example -> https://www.screencast.com/t/nwMF6N3Pl1U5 -> https://www.screencast.com/t/xB3plY9p1
4)Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
Thanks for your understanding!
Hi,
It seems the layout of the theme is broken, you should try to disable all your plugins except Visual composer, clear your cache and purge cdn files. Also check any custom code you may have entered in theme panel or added to the theme files. But if nothing works you could do a fresh install using one of the two methods – https://forum.tagdiv.com/install-via-wordpress/ – https://forum.tagdiv.com/install-via-ftp/ and using only the recommended plugins.
Thanks
Hello,
Sorry but I cannot see this on our end. The quotation marks remain the same: https://www.screencast.com/t/cvnvQ8WLil – https://www.screencast.com/t/DtwVxoZNv
Please disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!
Hi there, I am having a problem after changing the website to multisite.
The page shows āThe mobile theme path couldnāt be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar). If you use a cache plugin clear it before checking the resultsā on the mobile phones. My site does not even have Jetpack or the other mobile themes. Please help.
And also when I was updating the theme to the latest version, the big grid at the top disappeared and fixed by re adding the new one, that was weird!
The posts in the Editor Picks at the footer somehow mysteriously gone! š
My site is http://siamblockchain.com
Hi, so I’m creating a website https://greennews.agency which is an online environment news agency in Thailand. And right now I’m going to need you guys to help me some of my issues here. Thanks.
1. I’ve just import an old articles from my previous wordpress’s website. It all coming up with a picture inside the story but not set as featured image for me. So is there an easy way to set the featured image for all of those articles?
2. Right now I’m using a mobile theme plugin. I actually like it, but it seems not stable yet. As you can see if you going in my website through mobile, the main menu tab “Story” didn’t have a drop-down menu. But in the main website it is a mega menu with a lot of sub. So how can I fix it.
P.S. But if it can’t fix, how do I disable the mobile theme (Didn’t see this option in theme panel)
3. I have a problem with block of content, which arrange by 7 days popular sorting. Before, it was showing good but right now it’s not. I don’t know what happens. And also I’m really confused with the system (the conflict between ajax view count and 7 days post sorting and cache plugin ~blah blah) So can you help me with it, let it work in a proper way.
4. Are there an easy way to create new author without creating new wordpress user? it’s too complex. (My work system is I’m going to have a plenty of writer who’s sent the articles to me. But it all have to upload by myself.)
P.S. I want the author system only to show who’s write this story, that’s it.
5. I’m creating a new page. And I really like the “style 6” of category template, that I use in almost every category. Can I also apply this to my new page too?
6. How to set the website default picture, which will shown when someone share my website via facebook or etc. (Right now it shown a random of recent articles picture)
Or you can also contact me through greennews@outlook.co.th for private support. Many thanks.
Hello there,
I’ve found several threads about WP Total Cache that have some known issues with the theme.
If you don’t mind, could you please let me know a few of them or just one major problem?
Don’t get me wrong, WP Super Cache works fine on my site.
But I’m planning to use MaxCDN and which is good to go with WP Total Cache.
I know, theme recommended CloudFlare and I’m using it currently, but I’m not happy with Cloudflare.
Best,
Zen
This is now resolved – it was an issue with the plugin W3 Total Cache – that plugin was forcing the responsive version.
