Search Results for 'cache'

Hello mayuxi,

First of all, please ensure that our new version of the theme (Newspaper 7.3) is fully tested and still brings the most results. So, please try to make a full backup being safe. Then, try to download the latest version of the theme from Envato Market, clear all your old version of the theme and install the new one using the FTP because this is the surest method in this case -> https://forum.tagdiv.com/install-via-ftp/. Also, please install only the plugins that come bundled with the theme (Visual Composer 4.12, Social Counter 4.1), clear all your caches, purge CDN file if you are using the CDN system and check the results. If you are using the Child Theme, you will have to use the latest version of it and also, you can try to rule the theme only using the main theme, without child theme and see hoe it will work. You can make a new clean install from scratch and install the theme according to our documentation and you will see that the theme will work as properly.

Thanks for your understanding!

Hi,

This is the property of css code it is applied in cascade. So the default css is loaded first then it is applied the custom one(I refer here also to the Theme Panel options like menu background). To avoid this delay you will need to add your custom color for the menu in the stylesheet file.
Also you could try to improve your loading speed – https://forum.tagdiv.com/how-to-make-the-site-faster/ and use a cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ it may help and this delay should not be so visible.

Thanks!

Hi,

Do you have any custom modification in your child theme files?
If you have, please make a backup and install the unmodified child theme provided with the theme, you can find it in code folder and check if you still have issues.
Also check this without any plugins active except Visual Composer and clear all your caches.
Let us know how it goes and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access and we will take a look. Also paste a link to this topic.

Thanks!

Hi,

Please disable all your plugins except Visual Composer, clear all your caches and purge your files if you use CDN. I suspect that a plugin conflicts with the theme javascript.
Let us know how it goes and if the issue persist please provide also a link where you have this issue.

Thanks!

Hi,

I have checked your articles, but I’m not sure what is the issue with twitter video. If I click play icon the video doesn’t disappear like you say and neither the post’s background – http://screencast.com/t/ixwM1nBz
Please clear all you caches, also the browser cache and check it again.

Thanks!

Hello taufikna,

First of all, please ensure that you are using the latest verso of the theme and also, if you are using some untested plugins, leave just Visual lCOmposer to active, clear all of untested plugins, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. I have tested on my side and everything seems to work as properly.

Hope this helps and let us know how it goes!

Thanks.

Hello jenrique87,

Please ensure that you have right installed the theme via FTP because this is the surest method in this regard. First of all, please remove the old version of the theme and then install it according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ If you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hello cleciomayrink,

Please ensure that you are using the latest version of the theme with the latest version of Social Counter (4.1) in order to achieve best results. Then, try to clear all your caches and check it.

If your problem is still there and if you need more assistance in this regard, send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the problem. Also, please provide the link of this topic so we can easily identify you.

Thanks.

Salutare Alex,

Daca tema mobila apare si dispare spontan, s-ar putea sa fie problema de la wp super cache. Aces topic explica situatia si se regaseste si fix-ul necersar: https://forum.tagdiv.com/topic/wp-super-cache-disable-the-plugin-for-mobile-version/

Multumesc.

Hello foxxx.sale,

Please try to Load your translation to the Russian language from the panel, like this -> http://screencast.com/t/G4hs6Jnq17Pw For more information about this, please check here -> https://forum.tagdiv.com/loading-translations/ Also, if you are using some untested pl,plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your message!

Hi,

I have tested the code provided above and seems to work as properly as you can see here -> http://screencast.com/t/KFduMM3Jovaf

The code is ->

.td_block_social_counter .block-title > span{
background-color:green!important;
}

Clear all your caches, purge CDN files if you are using the CDN system and test it again.

Thanks.

@Rudy Rodriguez
You are better of implementing the fix for wp super cache and use the guide to set it up as w3 total cache causes more issues. https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks.

Hello Walteroma,

This is not a normal behaviour for our theme. It sounds very odd. Please ensure that you are using the latest version of the theme with the latest version of required plugins (VC 4.12, Social Counter 4.1) in order to achieve best results in our theme. Also, if you are using untested plugins, please try to disable all of them, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme and rule out the conflicting plugins.
If you need more assistance in this regard after you have followed all of these steps, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello,

@Rudy Rodriguez
Wp super cache seems to have an incompatibility issue with the latest version of WP. Here is a temporary fix until they update their plugin: https://forum.tagdiv.com/topic/mobile-theme-does-not-work-properly/

@Chandu098
That is because you are using the mobile theme plugin. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,
The author box link should link to the author page, not the homepage. You seem to have a redirect in place so please either check for any redirect rules you might have set or try to disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!