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Bogdan B.
tagDiv Staff

Hello,


@thelastpoet
google doubleclick ads are not supported by our theme. Our theme was designed to work with standard adsense. We have no reports of the analytics going down so please test this without plugins as maybe the new theme version is not compatible with one of your plugins. Disable all of them exceot visual composer. clear cache and reset cdn files. If you have any further questions, please open a new topic as this one will be closed for replies.

Thank you!

Catalin
tagDiv Staff

Hello dndgh,

Please ensure that you are using the latest version of the theme with Social Counter 4.1 and Visual Composer 4.12. Clear all your caches and test it again.

Hope this helps nad let us know how it goes!

Thanks.

Catalin
tagDiv Staff

Hello dardanmiftari,

I suspect your problem being from some conflicts between mobile theme and your untested plugins. Please try to disable all of them and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Clear all your caches and test it again.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello sdkakcy,

I have checked your website and I saw that your sticky menu is working fine now. So, if your problem reappears, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Andrei L.
tagDiv Member

Hi

Sorry for delay but we don’t work on weekends.
Please update the theme at V 3.1 which is available on themeforest and also update the Social Counter and Visual Composer and the new versions included in theme’s path: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ then clear all caches and test ther site again.

Let me know how t goes.
Thanks!

Andrei L.
tagDiv Member

Hi

I’ve checked your site and images are displayed fine: http://screencast.com/t/j4OIQUrQk If you still have this issue try to clear all caches including browser’s cache then test again.
Thanks

Catalin
tagDiv Staff

Hello all,

Please ensure that you are using the latest version of the theme (Newspaper 7.3) and also, the latest version of required plugins -> Social Counter 4.1 and Visual Composer 4.12. Clear all your caches and test it again.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Spotter2004,

I have tested on my side, following all the steps from that tutorial and seems to work as properly. Please try to add a link to your button according to our documentation like this -> http://screencast.com/t/4qhqH9Rgw Since you have not a link set it you will never bring any good results in this case. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello byothe,

I have checked your website and I saw that your post template style 8 not add the backstretch class for the background image (featured image), as you can see in our demo, here -> http://screencast.com/t/oDTBd7FzNT Do you ensured as you have a featured image set for this post?..because it is too strange this behaviour. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

nairolf
Participant
#0

Good Morning tagDiv,

I’ve been curious to test your plugin for mobile but i’m facing with some problems.

I’m not use third plugins. I use only VC and speed-booster

Right now I’m using the original theme (same for mobile) and I have an average load about 0,6 – 0,7sec. (in my country) with 98 score on Google PageSpeed Insights (pc & mobile) without any plugin of cache because I’m using varnish cache server.

So:

  • If I use td-mobile-plugin, in Google PageSpeed Insights I’m down from 98 under to 75 on both devices (I can not explain why dropdown, when it should be the other way).
  • If I use td-mobile-plugin, we have the same looks into desktop (I mean, the version for mobile appear on desktop, too).

I know very well that this plugin is different that the theme itself but ¿how is posible to use it in combination with varnish?

P.D.: Of course, I don’t want to use WP Super Cache because we’ll never have actual results.

Thank you.

Catalin
tagDiv Staff

Hello Katyusha,

I have checked your source page and I noticed that you are using some untested plugins with our theme. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello totalfood,

Your banner ad code is generated from Adsense? Please notice that the settings for size are available only for Adsense code. For more information about these Ads implementation, please consult our documentation here -> https://forum.tagdiv.com/header-ads-adsense/ Also, if you are using another ad code (not Adsense), please check here -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Please notice that the WP Pro Ad System is not tested with our theme and we cannot provide support for this. Also, this plugin might interact with the theme code and cause a lot of unknown issues. For ruling out these conflicts, please try to disable all the active plugins, leave just Visual Composer, clear all your caches and install only the plugins that come bundled ith our theme.

Thanks for your understanding!

Spotter2004
Participant
#0

Hi people,

My shortcodes buttons doesn’t seems to work

I followed every thing mentioned @ https://forum.tagdiv.com/increase-users-engagement-add-custom-buttons-posts/ but still with no result
I treid every possible button, but same result

When i go to the button, all i can see is a # at the end of the home-url instead of the requested page

I cleared my cache but no result

http://www.inaviapress.com/ widget “Next Events”

Anyone who can help???

Thanks

Michael

Circus Bazaar
tagDiv Member

Hey,

Yes, you are correct about updating visual composer but I am not left with a second issue. Thankyou!

Nevertheless, the update has left my front page Header Background Colour transparent. Strangely enough on refresh it it appears black but 0% opacity appears within a second.

I know this as I changed it to red during testing. All plugins were disabled and cache refreshed.

See http://www.circusbazaar.com

CB

Andrei L.
tagDiv Member

Hi

Try to update the theme at V 3.1 which is available on themeforst, deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Andrei L.
tagDiv Member

Hi

We’re sorry for this bad experience you had encountered while using our theme.
The theme is tested and works fine so please make sure that you followed the steps indicated in our documentation for update process: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Also try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes and if you still can’t manager to solve this please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic. We will inspect this issue and get back to you with an answer Monday.

Thanks!

Andrei L.
tagDiv Member

Hi

Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ and also update Visual Composer plugin at V 4.12 which is included in theme’s path:https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all plugins except VC, clear all; caches then test again.

Let us know how it goes.
Thanks!

Diceman
tagDiv Member

Hi Catalin,

I’m using and have always used WP Super cache.
Disabling plugins does not help.
I can see that the script loads in the source code but the counter simply does not add one up.

Any other suggestions?

boos11
tagDiv Member

I was updating the first entry, read it, please

i have current all plugins and theme:

cache clear ;/

Catalin
tagDiv Staff

Hello Diceman,

What kind of caching plugin do you are using in the theme? Please notice that our recommended caching plugin is WP Super cache. If you are using another one which is not tested with the theme, it could be possible to interfere with the theme and cause this issue. Please try the theme only with bundled plugins and check the results.

Thanks for your understanding!

Diceman
Participant
#0

I have had Ajax view count working for a long time but it suddenly stopped working.
The non-Ajax version works but I use a cache-plugin so I need the Ajax counter.

Any ideas what could hinder this counter?

Catalin
tagDiv Staff

Hello almeka,

Please ensure that you are using the latest version of the theme ->Newspaper 7.3 with the latest version of the required plugins -> Visual Composer 4.12 and Social Counter 4.1, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks.

Catalin
tagDiv Staff

Hello boos11,

Please ensure that you are using the latest version of the theme (Newspaper 7.3) and also, the latest version of required plugins -> Visual Composer 4.12 and Social Counter 4.1. Clear all your caches and check again.

Thanks for your message!

paologalli
tagDiv Member

seems have been a cache problem
now the hp aspect is ok

paologalli
Participant
#0

Hi
I just updeted the theme and the new visual comnposer at the new version and now I’m in troubles with the horizontal spaces

it seems that the width of the page can’t handle the vc block width and put the second columns below (see at http://www.greenplanner.it)

in our hp weare using block 14, 11, 1, 2 and 4 and we’re facing troubles with all of them
I’ve already deleted the cache

can you help please?

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