Search Results for 'cache'

Hello nikhar77,

Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Glitched,

I have checked your website and I saw that your toggle mobile menu it is not had any reaction. I suspect this issue come from your untested plugins which you are using on your side, though. -> http://screencast.com/t/Uj4ZCsEkWOb Please try again to remove ALL your untested plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that the theme is fully tested and works as properly. You can do a test with our demo preview and check the results n mobile mode, like this -> http://demo.tagdiv.com/newspaper/

Hope this helps and let us know how it goes!

Thanks for oyur understanding!

Hello,
The option should be there by default. Please make sure you have all of the options checked in screen otions (top of the screen)
if the mega-menu option does not come up, please disable all pl;ugins exceopt visual composer, clear cache and reset cdn files if you use it. Also if you use a child theme try switching to the main theme.
Also try to remove any custom modifications you might have in place.
If all else fails, maybe the theme did not install properly so try to reinstall it using this guide: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!

Hello,
This is just the 1.0 version of the mobile theme. It will have more options in the future. This primary version is the testing version so we can see if it caches on and if users like/use it. if it will grow in popularity, it will certainly be improved and updated.
Thank you!

Hello,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. If this issue is caused by wordfence(known issue) please set the firewall for it in learning mode.
Also, please update your theme to the latest version (7.1.1) as there was an issue with the theme settings that was fixed.
Let us know how it goes.
Thank you!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. This could be a plugin conflict. If you still have trouble with this after you disable plugins and clear cache, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Also include a link to this topic so we can identify you.
Thank you!

Hello fklarer,

Please notice that you will have to use only the Visual Composer version that comes bundled with our latest version of the theme (Newspaper 7.1.1 -> Visual Composer 4.11.2). Please ensure that you have done these steps only via FTP because this is the surest method for theme updating, clear all your caches and test it again and check the results. Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme and check the results.

Hope this helps and let us know ho it goes!

Thanks for your understanding!

Hello seanbagheri,

Please ensure that you are using the latest version of all of them, clear all your caches and test it again. Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello kreacom,

Please try to clear all your caches and test it again. It’s most likely a caching problem. So, if your issue is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Some of the plugins that worked in newspaper 6 could not work in newspaper 7. Let us know if you still have issues with this.
Thanks.

Hello Noomadics,

Please notice that these types of plugins come bundled with our theme and for better results you will have to use the latest version of them (Visual Composer 4.11.2 and Social Counter 4.0)First of all, you will have to disable/delete all of them and then you will have to install them from Plugin area, like this -> http://screencast.com/t/SE7OlnfPuok For more information about how you can update your Visual Composer, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ After updating, try to clear all your caches and check the results.

Thanks for your understanding!

Hello ihora,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that if you are using some untested plugins which could interfere with the theme and also could cause a lot of unknown issues, like this. Also, please ensure that you have fully updated your theme only via FTP because this is the surest method in this regard. So, if your problem is still there, please provide an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page and also, so I will be able to provide a more accurate response. Also, please provide the link of this topic so we can identify you.

Hope this helps!

Thanks for your message!

Hello didoulr,

First of all, please ensure that you have fully updated your theme to the latest version only via FTP because this is the surest method for theme updating and also, please make sure that you have updated the required plugins to the latest version of them (Visual Composer->4.11.2 and Social Counter->4.0). Try to clear all your caches and test it again and see how it goes.

Hope this helps!

Thanks for your message!

Hi,
Please clear all caches and refresh the id in the social counter. That means adding a new id like cocacola and hitting the save button. and then reverting to your own. I tested your id on my social counter and it worked as expected. If you still have trouble with this, please send us an email at contact@tyagdiv.com and provde wp-admin so we can inspect the counter. please also include a link to this topic.
Thank you!

Salut valeriu2,

Am inspectat site-ul tau si am vazut ca imaginile nu sunt taiate corespunzator pentru bloc-ul 7 ce il folosesti in josul paginii (pentru telefoane). Dimensiunea la care sunt taiate imaginile sunt corecte (100*70 px) insa nu este corect systemul de cropare. Dupa cum se poate observa, tema noastra foloseste un sistem de cropare care taie imaginea de la centru spre top (from center to top cropping system) dar la tine se pare ca imaginea este decupata de la centru spre josul ei, ceea ce nu este corect. Suspectez aceasta problema ca provine din cauza plugin-urilor pe care le folosesti si nu sunt testate cu tema noastra. Am rugamintea sa dezinstalezi toate plugin-urile active, sa lasi doar Visual Composer activ, sa golesti toata memoria cache, fisierele CDN daca folosesti CDN system si apoi sa instalezi doar plugin-urile care vin la pachet cu tema noastra pentru a exclude conflictele care pot aparea in tema. Deasemenea, daca ai customizari suplimentare ce ar putea afecta acest aspect, te rog sa le stergi si sa testezi tema fara ele. Dupa cum se poate observa pe demo-ul nostru, pentru blocul 7 (ce foloseste modulul 6) imaginile caracteristice sunt taiate corect -> http://demo.tagdiv.com/newspaper/block-7/ Incearca sa aduci tema la un stadiu cat mia initial si sa testezi cum functioneaza.

Multumesc pentru intelegere.

O zi frumoasa in continuare!

Hello neoprofit,

I assume that’s most likely a cache issue…please try to clear all your caches and test it again and check the results.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello iamkingsleyf,

I suspect your problem being from your untested plugins which could interfere with the theme and create a lot of unknown issues or could interfere between them and cause this issue. To be sure in this regard, please try to disable ALL the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, after this process, you will check and see if your problem is still there. Please notice that the theme is fully tested with the bundled plugins and work as properly, without any problems. Also, then you can install your plugin one by one and check which is the culprit.

Hope this helps and let us know how it goes!

Thanks for your message!