Search Results for 'cache'

Hi,
This could happen if you have any custom modifications in place or a plugin conflict. You can try to disable all plugins except visual composer, clear cache and reset cdn files. ALso if you have any custom modifications, try to revert them to the original form. If you use a child theme please also test this in the main theme to see if files in the child theme are not responsible.
Let us know how it goes.
Thanks.

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. his is most likely a plugin that interferes with the css. The gradient you see is the mobile background. It should not be visible on desktop.
Thank you!

Hi,
Maybe the theme install did not go as planned and something might have gone wrong. Please reinstall your theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!

Hi,
We usually do not recommend using the split columns in a 1/2 and 1/2 layout. We recommend using these 3 types: https://forum.tagdiv.com/how-to-use-visual-composer/
I have tested this though on my end but the result is this one: http://screencast.com/t/olwJF76vkPIj
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Maybe you have a conflicting plugin that causes this. Or maybe you have some custom css that changes the layout. Please also check any css code you might have added.
Let us know how it goes.
Thank you!

Hello nycinsider,

Please notice that the single automatic way to get rid out of your demo content is to uninstall it and then you will have to install it but without content. Please notice that when you uninstall a demo, all of the data will be removed from the database with all content. Also, please do not forget to clear all your caches if you are using a caching plugin. I have tested on my side and works as properly. Also, if you do not want this method, you will have to remove them manually.

Thanks for your understanding!

Hi,
This issue was created by the new version of wordpress. Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
and very important: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you clear your cache and reset cdn files afterwards.
Also update the social counter plugin as the old one will not work with newspaper 7
Thank you!

Hi,

1) Visual composer is there but you have to scroll down a bot as there are 2 editors now in the back-end if you chose to activate the mobile theme. The top one is without visual composer.
You can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/

2) This could be a plugin conflict so please deactivate all plugins except visual composer, clear cache and reset cdn files. Also clear any caches you might have on the server.

3) I have checked your mobile menu but it seems to display fine but I see you deactivated the mobile theme. myabe it is tide with the plugins as mentioned above.

AMP and Glue are not tested so we cannot say for sure if they work with our theme. For AMP, one of our top users created a thread about it: https://forum.tagdiv.com/topic/tutorial-getting-started-with-accelerated-mobile-pages-amp/

Thank you!

Hi,
This issue usually occurs on a js error. You most likely have a js error on your site. Please disable all your plugins except visual composer, clear cache and reset cdn files. Then identify the plugin that causes this and remove/replace it
Thank you!

Hi,
I have inspected your site but could not find any issues. This usually happens after a major update as the style.css gets cached wither from a plugin, a cdn server or hosting. You have to clear all caches or wait for them to clear themselves as all caches have a reset timer. Plugins can also cause this so please disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hello fathummus,

Please notice that our theme has not been designed to be used in RTL mode, sorry! Most likely, this type of issue appears because our theme does not support RTL mode. Please try to revert the theme to the default state, clear all your caches and test it again and check if this type of problem reappears. Also, if you have a lot of customizations, please notice that we cannot provide support for this type of settings. Also, the RTL customizations are not covered by support, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Also, please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this advice, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hi,

The search button does not work because you have a js error on your site. This is caused by plugin conflicts so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then identify the plugin that causes it and remove/replace it
As for the spacing under the ad, that comes from the element below it. In your first image, there is a simple text below, and a simple paragraph does not have margins or padding added to it. Title do however. This is the case on your second image where you have a title below the ad:
http://screencast.com/t/N22zsgMFOlv2 This is the default positioning for titles.

Thank you!

Hello moses,

It seems to be most likely a caching issue. Please ensure that you are using our tested caching plugin with our theme (WP super Cache), try to clear all your caches, purge CDN file if you are using the CDN and test it again. If your problem is still there, please provide your website URL so I can inspect it closer. Also, please ensure that this type of issue do not come from your untested plugins.

Thanks for your understanding!

Hi,

@proffsg
I’ve checked your site and it looks fine – http://screencast.com/t/zxkNjmuWSm5H

I suspect it may come from the browser cache, try to clear it or open the site in another browser. If you use a cache plugin clear it and check again.

Thank you

Hello Rhonda,

For more investigation in this regard, please notice that it is needed to provide your website URL so I can inspect it closer this problem. Also, please ensure that this type of issue do not come from your untested plugins if you are using something like that. Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.