Search Results for 'ftp'

Please send us an email at contact@tagdiv.com and provide admin login, FTP access and cPanel if possible. Make a backup of the website before. Include a link to this topic in the email.

@lucaapellegrini If there are shortcodes in the pages, then the composer is either not updated or active. Try again, deactivate the composer plugin and install it from the theme plugins panel
– https://www.screencast.com/t/vv2dlQ30mAZ

In case the problem is not solved, send us an email at contact@tagdiv.com and provide admin login and also FTP access. We will take a look.

Hello pawwel,

Try to update the theme to the latest version of it via FTP way, clear all the caches and check the results. We do not have any bad reports in this case until now.

Thanks for the message!

Hello,

I suggest you make a new clean install to another subdomain for testing via FTP way, clear all the caches, purge CDN files and check the results. Also, if you are using some untested plugins, remove all of them and check the results.

Thanks for the message!

Hello fwoedit,

Please update the theme to the latest version of it installed via FTP way and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

The problem should be from here -> https://www.screencast.com/t/JxwdTj44Cq I saw that you have only one website URL to HTTPS and the other one you have the only HTTP. Also, these settings do not appear on your backend page and therefore you should access your wp-config and define in that file with HTTPS for both, clear all the caches and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your credentials (wp-admin) and FTP access so we can take a closer look at your setup page.

Thanks.

@silvanocv Disable the theme plugins and remove them, then install them again from the theme plugins panel
– https://www.screencast.com/t/D5mXf8w0Q
Then check the results. If possible the FTP method should always be used when updating, it is the most reliable.

Hi,

First please make sure you are installing the actual theme zip file, not the whole theme package
– https://forum.tagdiv.com/whats-included/
The theme file is located inside the full package you download from themeforest
– https://www.screencast.com/t/YAstK6bLp

Also make sure the max upload size is not smaller than the theme size
– https://forum.tagdiv.com/requirements-for-newspaper/

These are the installation guides you can follow
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello whatawawu,

Do you have installed the latest version of the theme via FTP way? Do you have the latest version of each required plugin? Do you have cleared all of your caches before checking the results?
If the problem is still there you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for the message!

Hello kurdi,

I have made some tests on my side with this sorting on pages on blocks and it seems to work as expected, as you can see here -> https://www.screencast.com/t/oWEDhBru Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins which can break the theme functionality, clear all the caches and check the results.
P.S Please notice that your support has been expired, as you can see here -> https://www.screencast.com/t/5KuvxMWRBC

Thanks for your understanding!

I thought you were decided to request a refund. We will try to help you with the problems you are having.

You simply have to install the theme, we have these guides
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/

Be sure to check the theme system status panel after installing it. There are theme requirements in terms of WordPress and server that should be set. If needed contact your hosting provider for help
– https://forum.tagdiv.com/requirements-for-newspaper/

Then install the demo you want. Choose with or without content
– https://forum.tagdiv.com/installing-demos/
With content the homepage of the demo will be provided. You can edit that homepage and configure the elements to display your own content instead of the demo content.
Without content the demo homepage will not be provided, you will have to build it with the tagDiv composer.
Let us know if you have problems and we will try to help you.

We could take a look at the problem. Please send us an email at contact@tagdiv.com and provide us with admin access, as well as FTP and cPanel if possible. Include a link tot his topic in the email.

Hello nitewriter07,

If you want to have the latest version of the theme, you should download again the theme packet from Envato Market because there you will find the latest version of the theme. After this, install it via FTP way, clear all the caches and check the results. Check the plugins to be updated to the latest version of them.

Thanks for your understanding!

Hello Bassinbrian,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your status. Also, you should provide the full FTP access to your hosting provider.

Thanks for your understanding!

It may be a problem with your permalinks, could you please switch to a default WordPress permalink structure and save the settings
– https://www.screencast.com/t/msqw4cXGzeda
Check if this has any effect.

We could take a look at this problem, send us admin login at contact@tagdiv.com. If possible provide FTP and cPanel access as well. Include a link to this topic in the email.

Hi,

The best and also most recommended method to update themes is by FTP. Most reliable also
– https://forum.tagdiv.com/how-to-update-the-theme-2/

That error could be caused by permissions
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Or maybe it could be caused by insufficient disk space on the server, or exhausted memory
– https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Hello jmedina0107,

First of all, you should make a full backup to your database to avoid losing all of your data and for this, please check the following useful guide here -> http://www.wpbeginner.com/plugins/7-best-wordpress-backup-plugins-compared-pros-and-cons/ All of your data will be loaded into your database and when you will access your website with the new theme installed you will find your content there. Keep in mind that all of the needed steps which are needed to follow to install the theme via FTP way can be found in the above documentation. Check it with more attention!

Thanks.