Search Results for 'ftp'

Hi,

1. You can download the theme once and use it for both installs, there will be no problem. The same package is provided.

2. You should download the full package, this will contain all the plugins (both required and optional) child theme etc
– https://forum.tagdiv.com/whats-included/
The latest theme version is 8.7.1.

The most recommended method of updating is by FTP upload
– https://forum.tagdiv.com/how-to-update-the-theme-2/
After updating check if the tagDiv composer and multi-purpose plugins have been updated automatically. The composer should be version 2.1 and the multi-purpose plugin 2.0
– https://www.screencast.com/t/qUQ9uTJkd

Let us know if you have problems. In the following week there will be a theme update released which will fix some issues that are currently happening for some users.

Thanks

Hello all,

Please check your Cpanel and ensure that option is disabled because it seems to cause this error. Check here -> https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself After this, if the error is still there after you have turned off this option, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access so we can take a closer look at your server and setup page so we can provide a more accurate response.

Thanks for your understanding!

Hello Olya,

Please notice that our theme does not have any such a problem after theme update, sorry! Most likely, this issue happens only on your part because before to launch the new update, the theme was fully tested and was not encounter this type of issue, sorry! Update again the theme via FTP way, clear all the untested plugins, clear all the caches and check the results. For more information about this case, please check here -> https://forum.tagdiv.com/facebook-share/ Also, make sure that the Seo Yoast is installed on your website.

Thanks for your understanding!

Hello juanca1612,

For more information about Google Analytics section, please check here -> https://www.screencast.com/t/xDIbG6ephvm Make sure that your theme update has been made via FTP way because this is the surest method in this case and after this, you should not bring any issues.

Thanks for the message!

You can send us an email at contact@tagdiv.com and provide admin access, also FTP access. We will take a look. Also include a link to this topic in the email.

Hello geospatialmedia,

Ensure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your login information so we can take a closer look at it.

Thanks for your understanding!

Hello anoopcnair,

Please notice that our new update was tested before launching and we did not encounter any issues, sorry! Update the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Update by FTP, this is most recommended
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Download the latest theme version (8.7.1) and try again to install it. Check if the composer and multi-purpose plugin have been updated automatically (composer – 2.1 multi-purpose – 2.0). Update them manually if they have not. Let us know.

Hi,

Those warnings seem to point to a WordPress file from what I can see. Try switching to a default WordPress theme and see if they are still present.

Make sure you install the theme properly, installing by FTP is most recommended
– https://forum.tagdiv.com/install-via-ftp/
Check the theme system status and see if all the parameters are set according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/

Deactivate all other plugins except the theme included plugins, to eliminate a plugin conflict. Let us know the results.

Thanks

Hello all,

Please keep in mind that you have updated the theme to the latest version of it which is v8.7.1. Yes, you need to install the TD Composer (v2.1), TD Multi-Purpose plugin if you want to achieve best theme results. The theme update should have to be made via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

@dralim Please send us an email at contact@tagdiv.com and provide admin login information and FTP access. We will take a look and continue the discussion by email. You have created multiple topics and replied in other topics so it is hard to keep track of them all. We will continue the investigation by email.

@anoopcnair In some cases the issue is caused by a setting in the server, this setting in cpanel mainly
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
Check if that setting is enabled and disable it. We will continue the investigation and try to identify why that setting is causing issues with the theme.
Or you could revert to theme version 8.6 until these issues are fixed. If you do not have that version of the theme, contact us by email and we will provide it.

Hello Pierreto,

Notice that the new update has been fully tested and we do not have encountered any errors regarding on this. Our recommendation is to update the theme via FTP way because this is the surest method, in this case, remove all of the untested plugins if you are using something like this, clear all the caches and check the results. Before each update, you should make a full backup to your database to avoid losing all of your data.

Thanks for the message!

Hi,

We try our best to reply to all topics in the allocated support hours. We answer from oldest to newest, if you reply in your own topic the response will be delayed. So an answer would have been provided already.

Regarding the issue, first please check the theme system requirements and status panel
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
Next while the theme is active, deactivate all other plugins as a quick test. Check if this has any effect.

If there is still a problem, send us an email at contact@tagdiv.com and provide admin login details and FTP access. We will take a look. Also include a link to this topic in the email.

Thank you!

Hi,

Re-download the them package and update the theme again, use FTP if possible
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Check after the update if the composer plugin has been updated automatically, if not update it manually. The composer plugin is now version 2.1
– https://www.screencast.com/t/RbFrN80lh3SX

Thanks

Hello MamasLT,

Ensure that you have correctly update your theme via FTP way and also, make sure that you are using the latest version of the plugins which come bundled with the theme packet. I suggest you disable the old plugins and reinstall it again from the Theme plugins section from here -> https://www.screencast.com/t/VUmagG7eZ0Ru Check the system status parameters to be correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hello jmedina0107,

Ensure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, try to make a new clean install from scratch to another subdomain via FTP way and check the results. Also, if the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hi,

Please check this without any plugins active except tagdiv composer and see how it goes.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look. Also paste a link to this topic so we can identify you.
Let us know and also please change the one star rating provided, it will mean and help us a lot. You have provided a rating without waiting for our help.

Thanks!

Hi,

Please make a full backup of the website first, then send us an email at contact@tagdiv.com and provide admin login details, as well as FTP access. We will take a look. Also include a link to this topic in the email.

Thanks