Search Results for 'install'

Hello!

We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Did you manage to solve the issue?

Thank you!

Hello @pratik95, @giriraj

Now you need to deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and it should work perfectly without code.

Thank you!

Hello!

Please reinstall TagDiv Composer plugin, also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let us know about your results!

Thank you!

Hello!

I’m sorry to inform you in this way, but if we didn’t test this plugin, we can’t say if it will work or not. You will have to test and see. I can recommend only something that is tested and it is working 100%. There can be a plugin conflict with every untested plugin, but we are building this theme to work with the tested plugins. So, our theme was tested with those plugins: https://www.screencast.com/t/TLZqOCb6F
I hope you understand my point of view!
Also, we have some requirements for using this theme. Make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Our interest is to help our clients efficiently and provide solutions which are working 100%. For this we need more information to understand the issue and we try as possible as we can to reply in a short time. So, I didn’t mean this: : “that’s your problem, not ours” , and I will never say these words to our clients because we want to help anyone even if they don’t have paid support.

Regarding to your issue, after update if you just use our newest tool without reading some information about it before, you can probably destroy your work(website). This tool was built to help and not to damage your speed and quality of your website. Some clients don’t have any problem after update, but some clients has a lot and I know it is not nice to see your work damaged. That’s why we recommend all the time a full backup before every update.

If you didn’t run our tool and also you have some issues about plugin compatibility with our tested plugins, then this means it is our fault and we will solve the problem.
Also, if you don’t have the plugins up to date, any solution will not work for you that’s why I suggest to give it a try and check because if you had an old version to your updates, then the theme update is not updating your plugins automatically.
Also, you should reinstall the TagDiv Composer again and delete your cache(even from your browser).

In conclusion, if you really want to use those plugins which are not tested with our theme, then of course it is your choice and you can use it, but our support policy mentions: https://forum.tagdiv.com/newspaper-theme-support/ that we can not provide support for un-tested plugins. What you can do is to contact our custom work team here: https://tagdiv.com/premium-customization-services/ and let them know which plugins you want to use and they can change even our theme files for you and solve your issues.

Thank you for your understanding!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello Beth!

I’m fine, thank you.
You need to re-install which means delete and activate again.
Also, make sure your WordPress, TagDiv plugins are up to date.

Thank you!

Hello Bogdan!

First of all, please check about a caching problem(delete your cache also from your browser) and a plugin conflict.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
It should work because I tested with the latest update and it is working great on my side.

Hope that helps you!

Thank you!

Hello!

Yes, you are right. Please make sure your WordPress and plugins are up to date.
Also, try to reinstall TagDiv Composer and let me know the results!
If the problem is still there, then please check about a plugin conflict.

Thank you!

Hello,

Unfortunately, I can’t see your screenshot -> https://www.screencast.com/t/b69UapPv
Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc clear all cache(also from your browser), and check if the problem persists.

Thank you!

Hello, @RKdium, @kimbright

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).

Thank you!