Search Results for 'requirements'

Hello sniperetn,

I have checked your website and I saw that your images are right cropped by the thumbs and seem to work as properly with the right quality of your images. Your site loading it is a bit slow and this could depend on a lot of factors which involve speed optimization and which is not covered by our support. First of all, please check the requirements of your dedicated server to be according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/
Please notice that this request involves speed optimization and this type of services are not covered by our support. The page speed depends on more factors and also, it depends very much on how you manage your website. In order to achieve best results with your speed pages, you will you will have to spend quite a bit of time learning that first to do so. we have made a tutorial which explains the general steps which should have followed in order to achieve a good performance in this regard. Please try to check our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Please notice this tutorial is addressed only for ADVANCED USERS and if you are newbie with this and if you are not aware of the steps which you needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Our support policy you can find here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hi,
The arrow list is the only shortcode available for lists at the moment. There are no other styles implemented. if there were, they would be on the dropdown. We try to keep our theme as much as we can without custom coding requirements so every option that will be added will have a selector or dropdown so the user will not have to handle code at all.
Thank you!

Hi

An internal server error it’s not caused by the theme, it’s rather related with a server miss-configuration. Please make sure that your server meets the requirements specified in our documentation: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps.

Hello josflachs,

First of all, please try to check our requirements for dedicated servers, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ and also, if you want to increase your page speed, you will have to spend a bit of time to learning how this could be done according to our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ So, please notice that is not a simple task and all of these are addressed to advanced users. If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide speed optimization at the moment, sorry!

Thanks for your understanding!

Hello,
Please make sure you meet the minimum requirements for newspaper posted here: https://forum.tagdiv.com/requirements-for-newspaper/ and make sure you set your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
As for the pagespeed score on gtmetrix, please consult this guide: https://forum.tagdiv.com/search/faster/
Let us know how it goes.
Thank you!

Hello spike,

Please notice that our theme is a very complex one and for achieving better results, please notice that the dedicated server must have the following requirements, according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, please notice that you will have to increase the system status parameters how much is possible according to this tutorial here -> https://forum.tagdiv.com/system-status-parameters-guide/
Also, please notice that you will have to make some optimization settings in order to achieve a good performance with your site. We have a mini tutorial which you will have to follow all the steps from there if you want to have best results. You will have to spend quite a bit of time learning that first to do so, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/
Please notice that all of these steps involve additional customizations which are not covered by support and which you will have to do it yourself. If you are not aware of all the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Hello krisorqla,

I have checked your website and I saw that your menu is not working fine. First of all, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1), try to clear all your caches, purge CDN file if you are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, if your problem is still there, please contact your hosting provider because it is possible that your dedicated served to have cache and ask to be removed for achieving best results.
Please notice that your images could be affected by your untested plugins. Try the theme without then and check the results.
Please notice that the loading time for your site depends on many factors and please notice that we cannot provide support for speed optimization because it is not covered by our support. First of all, please ensure that your dedicated server meets these requirements, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, you can use our tutorial regarding on page speed, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/
Please ensure that you have correctly set it your facebook counter, according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello wilrek,

Also, please notice that our theme is not tested to the latest version of PHP (PHP 7) and it might occur some errors in it. For achieving better results in this regard, please check the requirements for your hosting provider to be compatible with our recommendation, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ If you meets these requirements and if your problem is still there, please let us know and also, please provide more details about what’s your server configuration.

Hope this helps!

Thanks for your understanding!

Hello wmmro,

Please ensure that you have fully updated your theme and the required plugins to the latest version of them only via FTP because this is the surest method in this case. Also, please notice that our theme is not tested to the latest version of PHP (PHP 7) and it might occur some errors in it. For achieving better results in this regard, please check the requirements for your hosting provider to be compatible with our recommendation, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ If you meets these requirements and if your problem is still there, please let us know and also, please provide more details about what’s your server configuration.

Hope this helps!

Thanks for your understanding!

Hi,
Maybe this link will help in your search for a hosting provider: https://forum.tagdiv.com/requirements-for-newspaper/
Thanks.

Hi,
We tested our theme and we do not seem to have this issue on our side. The theme is optimized for best performances so please try this without any plugins. Disable all of them except visual composer, clear cache and reset cdn files. Also make sure you increase the system status parameters like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/ and make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
If you still have issues with this, try to create a sub-domain and make a fresh install of wp and the theme for testing purposes.
Thank you!

Hi,
Please make sure you meet the requirements for newspaper first: https://forum.tagdiv.com/requirements-for-newspaper/
Then please increase your system status parameters like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if you still have trouble afterwards.
Thank you!

Hello,
Adding to @mrmad’s advice,
Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and then set your system status parameters properly using this guide: https://forum.tagdiv.com/system-status-parameters-guide/
After you set the above, please follow this guide to improve page-speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
Hope this helps.
Thank you!

Hi,
Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and also use this guide to increase the php.ini and wp parameters in order to have full compatibility with the theme: https://forum.tagdiv.com/system-status-parameters-guide/
The memory allocated to php seems to be the issue in question but it;s best to adjust all settings so there will not be any future errors.
Thank you

Hello yachtsailingcharter,

First of all, please ensure that your hosting provider has the minimum requirements for the server in order to achieve best results with our theme. Please check here -> https://forum.tagdiv.com/requirements-for-newspaper/
Also, if these conditions are checked, the theme should work as expected with our theme. Also, if you want to increase your load speed, please check our tutorial in this regard, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Please notice that this tutorial is addressed only for advanced users and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! It is very important to use only our tested plugins to rule out the conflicting plugins.

Hope this helps!

Thank you for your understanding!

Hello mc_kot,

2)At the moment, the single way to change it is how I presented you above. In a future update, it is possible but we cannot say for sure if it will get done in the next update because it is not a simple task and also, we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers will decide if it gets done or not, though.
3,4)All the information regarding on child theme support will find int this tutorial, like this -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ Please notice that this is not a simple task and is addressed only for advanced users. If you are not aware of the steps which you need to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment and your request is not covered by our support because involve customization services, sorry!
5)Please notice that the speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that they add many plugins and some of the them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh Also, for more information about our speed booster plugin, please check our tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
6)Please notice that the cropping system for our theme is the same for all featured image and this will crop the image from center to top. Please notice that you cannot change very easy this system and if you want this, please notice that is not a simple task and involve custom work. If you want to better understand this process, please check this topic here -> https://forum.tagdiv.com/topic/resize-thumbnails-to-proper-size/
7)Please try to use the offset option for your each block or unique articles for your home page to avoid the twice posts. For more information about this, please check our documentation here -> https://forum.tagdiv.com/offset-feature/ -> https://forum.tagdiv.com/unique-articles/
8)
Hello mc_kot,

2)At the moment, the single way to change it is how I presented you above. In a future update, it is possible but we cannot say for sure if it will get done in the next update because it is not a simple task and also, we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers will decide if it gets done or not, though.
3,4)All the information regarding on child theme support will find int this tutorial, like this -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ Please notice that this is not a simple task and is addressed only for advanced users. If you are not aware of the steps which you need to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment and your request is not covered by our support because involve customization services, sorry!
5)Please notice that the speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that they add many plugins and some of the them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh Also, for more information about our speed booster plugin, please check our tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
6)Please notice that the cropping system for our theme is the same for all featured image and this will crop the image from center to top. Please notice that you cannot change very easy this system and if you want this, please notice that is not a simple task and involve custom work. If you want to better understand this process, please check this topic here -> https://forum.tagdiv.com/topic/resize-thumbnails-to-proper-size/
7)Please try to use the offset option for your each block or unique articles for your home page to avoid the twice posts. For more information about this, please check our documentation here -> https://forum.tagdiv.com/offset-feature/ -> https://forum.tagdiv.com/unique-articles/
8)Please notice that we do not have tested the xcache for server and we have no idea about theme behaviour with.Please notice that you will have to follow the advice from my colleague Bogdan which were given above. For more information about server requirements for our theme, please check here ->
https://forum.tagdiv.com/requirements-for-newspaper/
9)Please notice that these types of settings are not covered by our support because these still depend on only of your hosting provider. The setup is different from one server to another so you may have to look on your host instructions section to see how you can enable it on your site. For more information about this compression please check here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
11,14)Unfortunately, these requests involve custom services and at the moment we are unavailable to provide these type of services, sorry! If you are not aware of the steps which you need to take in this regard, please consider hiring a freelancer/developer to help you.
15)Please try the code below ->>

.td_block_social_counter {
padding-bottom:0!important;
}

16) Try your code with the !important tag. Please try the code below.

.td-related-title .td-related-right {
display: none!important;
}

17)Unfortunately, this is not possible for the sidebar, sorry! This is the default behaviour of the theme and you cannot change it very easy because it is necessary to do some additional customization that involves custom work. For more information about our sidebars, please check here -> https://forum.tagdiv.com/sidebars-tutorial/

Thank you for your understanding.

Hello,
You will need to optimize your install a bit. First by following these guides:
https://forum.tagdiv.com/requirements-for-newspaper/
https://forum.tagdiv.com/system-status-parameters-guide/
And for the page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
A note on the speedbooster plugin: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
I hope this helps.
Thank you!

Hello all,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello tikomat,

For good results, please consult our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ and there you will find which are our requirements regarding the optimal server which should use our theme.

Thanks.

Hi,
Before changing the hosting plan, you could try to speed up your site: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.moviemag.lk%2F&tab=desktop
Please follow this guide:
https://forum.tagdiv.com/how-to-make-the-site-faster/
Also please check the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
512 ram is too low.
Thank you!