Search Results for 'update'

We are currently investigating the issue with the theme background ad in the latest update. We will implement the fix in the next theme update. We are sorry for the inconvenience. Please use this quick fix by adding this code in Theme panel->Custom Css box.

body {
cursor: pointer;
}
#td-outer-wrap {
pointer-events: none;
}
.td-main-content-wrap, .td-container-wrap {
pointer-events: auto !important;
cursor: default;
}

Thank you!

Hello,

1. Our theme does have a child theme support as presented here: https://forum.tagdiv.com/the-child-theme-support-tutorial/
2. Yes, our latest theme verion (7.8) includes the latest version of visual composer. Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!

Optimization was made overall but it depends on your install and speed optimization as well as the image you add to your mobile menu (larger images result in slower loading). Another known issue on the menu is firefox. It loads slow over firefox. It is the way firefox handles this type of animations that makes it slower loading.
Try to test it against our demo: https://demo.tagdiv.com/newspaper/ as in the demo we have not yet updated the theme version.
Thank you!

Hi,

@SanjaKokica We are currently investigating the issue with the theme background ad in the latest update, and will provide a solution as soon as possible. We are very sorry for the inconvenience. You could try this quick fix if you have this problem, and enter this code in Theme panel->Custom Css

body {
cursor: pointer;
}
#td-outer-wrap {
pointer-events: none;
}
.td-main-content-wrap, .td-container-wrap {
pointer-events: auto !important;
cursor: default;
}

Thank you for understanding!

Hello,

Yes, there seems to be an issue with the background ad. Please add this code in your custm css box as a temporary solution until we fix the issue in the next update:
body {
cursor: pointer;
}
#td-outer-wrap {
pointer-events: none;
}
.td-main-content-wrap, .td-container-wrap {
pointer-events: auto !important;
cursor: default;
}

Thank you!

Hello bz,

Do you have updated your theme via FTP way? Otherwise, try to do it, clear all your caches, check your system status to be according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

What slider are you referring to? Is it a revolution slider? For this you must update the mobile theme plugin by disabling and deleting the one you currently have installed and installing the new one found in the main theme package along with the theme.
Then you have to place the revolution slider shortcode in the mobile editor on pages: https://www.screencast.com/t/oiBUwwFO

Thank you!

Hello,

If you cannot see the images, it could be a plugin conflict and not a theme update issue. You probably have a js error in your browser console that breaks the lazyload animation. Try to find which one of your plugins causes the issue and remove/replace it. This is done by disabling all plugins at once, clearing the cache and resetting/purgins cdn files if you use it. Then re-activate the plugins one by one testing your site after each one to see which one causes the images to break
Or it could not be a plugin at all and it could be a custom modification you made or your child theme that need updating as well. The child theme is not update proof. Try to switch to the main theme to test it out.

I hope this helps.
Thanks.

Hello,

We try to release an update each month but development sometimes takes longer and we delay a bit but the usual plan is one update each month (if there are no emergencies and require a quick dot revision that is).

Thank you!

Hello,
Please provide an example so we can recreate it. How was it before the update and how is it not working after?
Thank you!