Search Results for 'use visual'

Hi,

Well if you did not add the code, maybe a plugin did. Please try to remove the code I provided and simply disable all plugins except visual composer,clear cache and reset cdn files if you use it. Then check the email address again and see if it’s still transparent. Here is the reason why I said it was something you or a plugin added. All the css that comes from the theme will have style.css shown in the right of the code like so (using the chorme browser inspector): http://screencast.com/t/wn3GWX7vD That is a clear sign that the css comes from the theme. Now, other css rules that do not come from the theme, will not have the source as the theme;s style.css like the transparency rule that you have on your site. It is still there but it’s been re-writen by my code as you can see here: http://screencast.com/t/LLiFJ4kS

Thank you!

Hello,

Please make sure you updated the theme properly via ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/ and please try to disable all plugins except visual composer, clear cache and rest cdn files if you use it. If the problem is still there please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Ok,

Now we also see the issue as well as the js error that creates it http://screencast.com/t/ULf4gxKuao
This is a standard plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again. Also if you use a child theme, switch to the main theme in order to rule out any custom code that will affect the theme js.
Let us know how it goes.

Thank you!

Hello hkhasib,

First of all, please try to disable all your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. As a quick solution, you should use the code below and place it in Theme panel->Custom CSS area.

@media (max-width: 767px){
.td-container {
padding-left: 0!important;
padding-right: 0!important;
}

The result you should see here -> http://screencast.com/t/M1xvtqGqUe2N

Thaks for your understanding!

Hello,

This usually happens when the theme js breaks. This happens very often on plugin conflicts. Please disable all plugins except visual composer, clear cache and rest cdn files. If you use a child theme, switch to the main theme so we can rule out any customization as well.

Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and rest cdn files if you use it. Then test again. If the problem is still there, please delete your theme and install it again by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Choose the ftp method and also delete the theme manually via ftp as there is a bug in the current version of WP that might prevent you from deleting any theme from the wp dashboard.
Thank you!

Hello,

Unfortunately big grids in our theme do not have title possibilities. If you still want a title you can add a text with title element above the big grid and then assign a custom class to the row in visual composer as we will need to reduce a bit of spacing for the text with title element.http://screencast.com/t/NHzjMTjWW
After you add the title and the custom row, use this css to remove the spacing below the title:

.custom_title .td_block_text_with_title{
padding-bottom:0!important;
}

http://screencast.com/t/2hHkuYUV2b

As for the text, the text with title allows you to have the text above the big grid.

Thank you!

Hello,

You should check your custom CSS area and you should erase from there the code which gives the width:75% value for your logo on mobile. Also, you can use the following code to cancel this effect.

The code is ->

@media (max-width: 768px){
.td-main-menu-logo img {
width: initial!important;
}

Also, please notice that this type of effect can appear from your untested plugins if you are using something like that. Try to disable all of them, clear all your caches, leave just Visual Composer to active and install only the plugins that come bundled with theme and rule out any conflicting plugins.

Thanks for your understanding!

Hello _ronald_,

Unfortunately, I have inspected your website and I did not saw any problems with your “FAQ” element from Visual Composer. Please provide more details about your issue and also, you can provide some useful screenshots in this regard. Also, if you are using some untested plugins which may interact with the theme core and cause a lot of unknowns issues, please try to disable all of them, leave just Visual Composer to active and install only the plugins that come bundled with the theme packet.

Thanks for your understanding!

Hello madox56,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins via FTP because this is the surest method in this regard. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Also, if your problem is still there after this steps, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello,

The theme will not remove any content from your site unless you edited the dummy data and then switched demos.
it will also remove the content of the sidebar if you use any special characters in the sidebar names. Wehen you create sidebars please only use standard symbols no special characters or language specific symbols.
If the issues are still there, please disable all plugins except visual composer, clear cache and rest cdn files. Then check again.

Let us know if you still have trouble with this.
Thank you!

Hello,
you can assign an extra class to the row in the row settings in visual composer and then use the class to hide the row on mobile using media queries.
Here is an example
If we add the class of “mycustmclass” we would use the css like so:
@media(max-width:767px){
.mycustomclass{
display:none!important;
}}
I hope this helps.

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also remove any custom code you may have in place (make a back-up before)
If you use a child theme, please switch to the main theme. Try to bring the theme as close to the original code as possible. And then test again. Please also restore any changes made by third party optimization tools.
If you still have trouble with this please contact us via email at contact@tagdiv.com and provide wo-admin so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

Hello,
Please check the page templates section of the docs: https://forum.tagdiv.com/page-templates-2/
The default page template will remove title and breadcrumbs if visual composer is used.
The page bulder + page title will always show it and the page builder + latest will never show it.
Thank you!

Hello veet1975,

I have inspected your website and I saw that your featured image does not display. I have checked your console and I also saw that you have some warnings, as you can see here -> http://screencast.com/t/LBIhdvwpMC I suspected all of them being from your untested plugins which you have used. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello ashley112,

Please make sure that this type of issue does not come from your untested plugins. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. The theme is fully compatible with our tested plugins and we have not encountered any issue in this regard. If the problem is still there, please try to make a new clean install from scratch only with the required plugins and check the results. You should use the FTP method for installing your theme because this is the surest way in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for the message!

Hello punza,

Please ensure that you are using the latest version of the theme (Newsmag 3.2) and also, the latest version of required plugins which come bundled with the theme packet (Visual Composer 4.12.1, Social Counter 4.1). The theme should have to be installed only via FTP because this is the surest method in this regard. -> https://forum.tagdiv.com/install-via-ftp/ Please make sure that your system status is correctly set it according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ To bring best results with the theme, you should consult our useful tutorial which helps you to increase your page speed if you have some experience in this regard. Please check here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
If you are not aware of the steps which are needed to take in this regard and if you are not an advanced user, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello,
For the moment the mobile theme does not have any extra options and we try to limit the amount of settings on the mobile theme as it will affect the page speed on every new option we add. It will defeat the purpose of the mobile theme. If more options are required you can always use the standard responsive version of the theme. We built the mobile theme for speed. More options will mean less speed and the mobile theme becomes useless as there already is the responsive version that uses visual composer and all the options of the main theme.
As for freelancers, we cannot recommend any as we have not worked with any of them so we are not sure which one to recommend.
Thank you for your understanding.

Hello,
The option is found when you edit a page in visual composer. Please edit your homepage and press the little pencil icon from the first row as the screenshot above shows http://screencast.com/t/p1ZTlcTXLy
You will have to learn to edit pages if you are to use the theme on your site. Please try to learn how you can edit pages in wordpress and add content in visual composer and use the plugin settings as well as the block settings. You will need this information. https://forum.tagdiv.com/block-settings-guide/
Try to find a few visual composer tutorials like for example: https://www.youtube.com/watch?v=K9SCWjdYWkI&list=PLTbrc9HXDstrx7j3-ORkLpyUidGpOj3WQ
Ignore the front-end editor as it has been disabled in our theme.
Thanks.

Hi,

Just a note for your update steps, please clear all the caches and purge your files if you use CDN after you update the theme and the plugins. If not you will have caching issues.
Regarding the theme’s plugins update, the procedure is the same like for Visual Composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Of course you can do this also via ftp, there is not problem.
The Mobile Theme is an optional plugin. It is not a required plugin, so you don’t need to use it if you don’t want too, the theme still have a responsive layout and a mobile version like in version 6. You can read more about Mobile Theme plugin here – https://forum.tagdiv.com/the-mobile-theme/ The Mobile Theme files cannot be overwritten via child theme.

1. No, the Social Counter settings will not be removed, you only need to check if it is properly configured – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
2. The latest Speed Booster version is 4.5 so please make sure you use it with the latest theme version.
3. The Mobile Theme comes with it’s own template and Mobile Editor so you can add content for your pages there and they will not be empty – http://screencast.com/t/4XYf2A8pXM The Mobile Theme will not work with Visual Composer elements and it doesn’t render tagdiv blocks. Like I said above if you want the same content like on desktop also for mobile devices, just do not activate Mobile Theme plugin and it will be the same. If you want to use the plugin you will need to add content to your pages, create other menus and check the Mobile Theme settings from Theme Panel.

Thanks!

• This reply was modified 9 years by Alin [tagDiv].