Anamaria Hi,
I checked your mobile menu and it seems that you have many errors in the console that come from the Elementor plugin. => https://prnt.sc/yeegxt
Because this plugin has not been tested with our theme, there may be a plugin conflict.
Also, if the problem persists using only the tagDiv plugins, please make a full backup and contact us via email at contact@tagdiv.com and provide admin, cPanel URL and credentials, also a link to this topic in order to identify you.
Thank you!
Anamaria Hi,
Please check if you use the last version WordPress 5.6 with a last theme version Newspaper 10.3.9.1 and check to see if the problem persists.
If after that problem persists, please contact us via email at contact@tagdiv.com and provide admin, cPanel URL and credentials, also a link to this topic in order to identify you.
Thank you!
Anamaria Hello,
This template isn’t available https://imgur.com/a/x7ZyiHp.
This template => https://demo.tagdiv.com/newspaper_cafe/where-to-go-in-orange-county is the default post template, in Cloud Library can be found as => https://www.screencast.com/t/6ptBaLfJ , and you can customize it with tagDiv Composer.
Thank you!
Anamaria Hello,
Sorry, I misunderstood what you want.
To show the author image, select with tagDiv Composer the Single Post Author and in tab General, you have the option “Show the author photo ” check it => https://www.screencast.com/t/2LqJDjUNnY
Thank you!
Anamaria Hello,
If you fail to activate the theme using this guide -> https://tagdiv.com/how-to-activate-the-newspaper-theme/, you can activate the theme manually => https://www.screencast.com/t/GDo5doWPUM1M.
If you are not successful using these two methods, please send us some screenshots, with problems that appear when you try to activate it.
Let me know the results!
Thank you!
Anamaria Hello,
You can apply a filter on the block, edit with tagDiv Composer select the block and is a tab called “Filter” => https://www.screencast.com/t/oRB2byAb6b8
You can find more information about Filter tab here => https://forum.tagdiv.com/big-grid-flex-settings/
Hope this helps you!
Thank you!
Anamaria Hello @Dronesadmin
Make sure you have installed and activated tagDiv Composer, and try again after.
Let me know the results!
Thank you!
Anamaria Hello,
Do you use the latest version of WordPress?If yes, you need to use the last theme version Newspaper 10.3.9.1, the compatibility with WP v5.6 was provided only with Newspaper v10.3.9
What I suggest is to make a full backup to website and database, then update https://forum.tagdiv.com/how-to-update-the-theme-2/ and check if the problem persists.
Thank you!
Anamaria Hello,
The only options to change colors in the mobile theme are these => https://www.screencast.com/t/gky6q5VCqcNC
For what you want, you need to use custom CSS, if you need help tell me.
Thank you!
Anamaria Anamaria Hi,
Please check if you use the last version WordPress 5.6 with a last theme version Newspaper 10.3.9.1 and check to see if the problem persists.
Let me know the results!
Thank you!
Anamaria Hello,
If you use a prebuilt website standard or mobile theme plugin, please try to change the name of the texts from Newspaper -> Theme panel -> Translations -> Translations => https://www.screencast.com/t/KsCCF1KOrTbt . There you can see a list of texts to translate, search about those 2 texts and write in the right field the way you need to display on your website.
If you have a Prebuilt Website Pro you can change article name with tagDiv Composer => https://www.screencast.com/t/WVrIIe1gGqW0
Let me know about your results!
Thank you!
Anamaria Hi,
Does this problem appear only for a specific page or for all of them?
Also, make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.6.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.
Let me know the results!
Thank you!
Anamaria Hello,
Please edit the homepage with tagDiv Composer, => https://www.screencast.com/t/SaqhSgUaUlKP add a “Posts Loop” element and you will get the latest articles. => https://www.screencast.com/t/GbkqCsdl
Let me know about your results!
Thank you!
Anamaria Hello,
On google, the result will be displayed the post reviews that you have on your post, for example, on this post => https://www.screencast.com/t/NuIbRE0gIA -> https://www.screencast.com/t/s3XX7PYK
This is our guide for reviews => https://forum.tagdiv.com/reviews-2/
Thank you!
Anamaria Hi,
In most cases when you get a similar message “ Error at zones: 1(models) : 19(dom).. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
We have a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/
For “Updating failed. The response is not a valid JSON response.” I found this article => https://docs.wpstackable.com/troubleshooting/common-issues/im-getting-the-error-updating-failed.-the-response-is-not-a-valid-json-response
Hope this helps you!
Thank you!
Anamaria Hi,
Might be, the most popular requests are added on the list and are considered.
Thank you for your understanding!
Anamaria Hello,
Unfortunately, I can’t see the screenshot you sent => https://www.screencast.com/t/uhUwnpRn9duc
Social media are not mandatory they are added as an example.
You can remove them with tagDiv Composer => https://www.screencast.com/t/BKVg7M4Vuz if you have a Prebuilt Website Pro, if it is a Prebuilt Website Standard the social icons can be removed from Theme panel -> Social Networks -> Social Networks => https://www.screencast.com/t/D6XwfWJREKX
Hope this helps you!
Thank you!
Anamaria Hello,
If you using a Prebuilt Website Pro you ca remove the Single Post view with tagDiv Composer and with right-click remove the Single Post View => https://www.screencast.com/t/rPiqH6Iqyp or if use Prebuilt Website Standard or Mobile Theme plugin you can disable it from Theme Panel -> Post Settings => https://www.screencast.com/t/xU0mAmwr3F0M
Hope this helps you!
Thank you!
Anamaria Hello,
The footer templates do not have the button to be edited with tagDiv Composer in the backend. Please check this guide:https://forum.tagdiv.com/footer-templates/
The footer template can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF
We talked about it in this topic: https://forum.tagdiv.com/topic/how-to-edit-footer-template-default-pro-by-tagdiv-composer/
You can use the Global footer template or you can set an individual template on each single post templates from cloud templates. => https://tagdiv.com/how-to-create-a-footer-with-newspaper-theme/
Thank you!
Anamaria Hello,
Usually, this problem is when the host doesn’t have some options for send email.
Please check this article, maybe it can help you solve the problem: https://wpmailsmtp.com/contact-form-7-not-sending-emails/
Thank you!
Anamaria Hello @Dronesadmin,
Please make sure you have the last theme version Newspaper 10.3.9.1, also, please make sure if you don’t have a plugins conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again, and check the results.
If the problem persists after that, please send us a link to your website.
Thank you!
Anamaria Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Anamaria Hello,
Our theme does not have an option to edit meta description, but you can do this using the plugin SEO Yoast. To do that you can follow this guide:=> https://www.screencast.com/t/xHRecjLb9U -> https://yoast.com/meta-descriptions/
Hope this helps you!
Thank you!
Anamaria Hello,
That element is the author box you can enable it from Theme Panel -> Post Settings => https://www.screencast.com/t/sb8RrEw0j33P
The information about the author you can set in WordPress -> Users -> Profile, for example, Biographical Info and contact info.
Hope this helps you!
Thank you!
