Hi,

I recommend to disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

For courses, you need to deactivate the plugin -> https://i.imgur.com/rxbrtal.png

Thank you!

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
How to update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hi,

Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.

Thank you!

Hi,

To share a post with a featured image, please follow this guide: https://forum.tagdiv.com/facebook-share/ use SEO Yoast (in this guide you will know how to display the og image using Yoast plugin).
Also, you can check your website links using this tool -> https://cards-dev.twitter.com/validator
-> https://developers.facebook.com/tools/debug/

Thank you!

Hi,

The problem was that not all posts had the featured image set.

Thank you!

Hi,

You can create your own global colors, but you need to edit with tagdiv Composer, to set it to the blocks.
You can use the Global Colors and fonts option from Manager -> Global Colors -> https://i.imgur.com/PM6VoBL.png

Thank you!

Hi,

Please use PHP version 8.0
Also, please turn off the extra plugins; maybe a plugin interferes with installing a prebuilt website.

Thank you!

Hi,

You can update now the theme. Before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,

Please try to use php 8.0.
We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

Please let me know what element you use to add the code. You can set that element in a row/column and make that row/column sticky.

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Composer and tagDiv Cloud Library from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hi,

You can use the ad box element, and set a image for each viewport -> https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hi,

The manual activation is no longer available; please use the option from the theme panel -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Thank you!

Hi,

You need to update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manage

Thank you!

Hello,

Unfortunately, you can’t create a page for mobile theme using rest API.

Thank you!

Hello,

Please let me know if this error appears when you edit with tagdiv Comnposer or when you try to edit a post.
What I can suggest is to update the theme to the latest version 12.5; you can do a staging for testing the update and if the problem persists; please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, if possible, disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

You can find more about the options on the rows here
-> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/

Thank you!

Hi,

Depends; the ads from the theme panel are apply to the standard templates, if you use for example, Single Post Template, then you need to add the code like in this guide https://i.imgur.com/v3bJU8w.png -> https://forum.tagdiv.com/post-template-ads/ and on the it website using ad box element -> https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hi,

For this please check those topics -> https://support.rankmath.com/ticket/need-to-no-index-an-archive-page-for-a-custom-post-type-cpt/ -> https://wordpress.org/support/topic/noindex-for-cpt-archive/

Thank you!

Hi,

Yes, there are differences, but depends on how style you have on the page.
I’m glad that now the problem is resolved.

Have a great day!

Hi,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hi,

Please clear the cache.

Thank you!

Hi,

Here seems that you add the elements in deactivate widgets https://i.imgur.com/YGubg8h.png. Please move them to the Newspaper default -> https://i.imgur.com/p60qNYU.png -> https://forum.tagdiv.com/sidebars-tutorial/
You need to edit with tagDiv Composer and change the font for each element that you want https://i.imgur.com/xp4zoTb.jpg
-> https://www.youtube.com/watch?v=SoGQ0d5kIBg -> https://www.youtube.com/watch?v=jQvA64uTLkI
Also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png

Thank you!