Hi,

Please do a full backup for the website and please contact us via email at contact@tagdiv.com and please provide wp-admin access and also include this topic so we can identify you. We’ll check it as soon as possible.

Thank you!

Hi,

Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Hope this help you!

Thank you!

Hi,

please check this topic https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/ if the settings are not saved.
Also, please make sure you don’t have an object cache.

Thank you!

Hello,

Yes, you can add aditional text using inline text -> https://www.screencast.com/t/BozFTyMyeLC and design it.

Thank you!

Hi,

Please check the console when you try to activate the theme and see if an error is showing. Also, if have other plugins enabled, please deactivate them.

Thank you!

Hello,

Please check this video https://www.screencast.com/t/kQ2XTDMj4fZp

Thank you!

Hi,

I don’t understand what you mean by VC, WP Bakery?
It seems that we don’t quite understand each other, I don’t know what you mean, for me the image name is displayed, both for Single Featured Image and for Single Bg Featured Image -> https://i.imgur.com/0kjrnP9.jpg
I don’t know, give me some screenshots, video.

Thank you!

Hello,

Please let me know where you set the post type and provide more details.

Thank you!

Hi,

I will investigate further

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and please provide wp-admin access and some screenshots with the problem. We’ll check it and try to resolve as soon ass possible.

Thank you!

Hello,

Please check if you have assigned a cloud header -> https://i.imgur.com/FiBFWZz.png

Thank you!

Hello,

Try to delete/ install and avtivate the tagdiv Composer, try to use the Gutenberg plugin -> https://wordpress.org/plugins/gutenberg/

Thank you!

Hello,

Please go and change the logo in Theme Panel -> Header -> Logo and favicon -> https://i.imgur.com/QL8f8ck.png -> https://i.imgur.com/HJJG2Ct.jpg please make sure the settings are saved.

Thank you!

Hello,

You can add an extra class for that element https://i.imgur.com/HJjrkdP.png, after you create the css, you can set the code in Theme Panel -> Custom Code -> Custom Css.

Thank you!

Hello,

Unfortunately, no, the posts loop is a special block, you can find more details here -> https://forum.tagdiv.com/posts-loop/

Thank you!

Hello,

I just checked and now you have some ads -> https://i.imgur.com/rtMmAqn.png -> https://i.imgur.com/K3YFhLG.jpg -> https://i.imgur.com/pt1zPlP.png

Thank you!

Hello,

Please proivde more details about what you want to change for menu and search.

Thank you!

Hello,

We recommend AMP + Mobile because AMP is faster and works better only with Mobile Theme plugin.
For AMP you can’t add an SVG logo, only an image or text -> https://i.imgur.com/TYU3Gyl.png

Thank you!

Thank you!

Hello,

I’m glad you find the settings.

Have a great day!

Hello,

Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Hope this help you!

Thank you!

Hi,

You can find more details about new options here
-> https://forum.tagdiv.com/create-form-contact-page/
-> https://forum.tagdiv.com/create-frontend-submission-form/
-> https://forum.tagdiv.com/user-reviews/
-> https://forum.tagdiv.com/filters-sorting-taxonomies/

Thank you!

Hi,

Please make sure you have the latest version of the theme, 12
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ->
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console https://imgur.com/bRYwbvE if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hi,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can use cloud templates with AMP.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hi,

For the moment, the dark mode switcher can be added only with a plugin; here is a list of plugins you can try:https://www.wpexplorer.com/dark-mode-plugins/.

I appreciate your understanding!

Hello Paolo,

Please do a test using only tagdiv plugins and Molongui and clear/purge the cache and see if the problem persists.

Thank you!