Hello,

If you want you can contact our team our custom work team here: https://tagdiv.com/premium-customization-services/
Also, for the nav header please verify the console and see if you don’t have an admin-ajax error.

Thank you!

Hello,

Unfortunately, our theme doesn’t have an option to verify the age, but you can try to use a plugin. I can’t recommend one, but you can make tests with different plugins and see the results.

Thank you for your understanding!

Hello,

Unfortunately, for the pages, the theme doesn’t have the option for social share. This option is only for posts.

Thank you for your understanding!

Hello,

The background image can be blurry when the image is smaller and need to be stretch or when you have set a smaller thumb for that image, make sure that you set the full size for the image that you have set as background, for example-> https://www.screencast.com/t/jpRewXcCd

Hope this helps you!

Thank you!

Hello,

I checked your website, and I saw you have the version of theme v8.7.4 and the last version of WordPress v5.7.2, the compatibility with WP v5.7.2 was provided only with Newspaper v10.4
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
After the update please check, please check if you have the option in Social Networks.

Thank you!

Hi,

The WPBakery is in the theme package. You can find it in Newspaper-tf\plugins\js_composer.zip\js_composer https://www.screencast.com/t/uQ8jjISd.
Also, if you want to use the tagDiv Cloud Library, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).

Thank you!

Hello,

Indeed at the moment the Social Counter for Instagram is under revision by our development team. At the moment the only solution is to set the fixed counter with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.

Thank you for your understanding !

Hello,

Seems you have the Mobile theme plugin activate=> https://www.screencast.com/t/TU2gLN5ttoo, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.

Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 3(models): 10(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

You’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check if this issue is not causing by a plugin conflict.

Thank you!

Hello,

If you have received a notification that the email has not been sent, please send another email to us with the details about your problem.

Thank you!

Hello,

If you want to keep the header style 3 from Theme Panel and remove only the ad from the header, please delete this code from Theme Panel -> ADS -> Header ad => https://www.screencast.com/t/GsmrFOmBjDo

Hope this helps you!

Thank you!

Hello,

I understood you created a mobile page, right?
For this, please make sure you assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.
You can find more information about the mobile page in this article => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ and in this video -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11 – Mobile Templates & Pages)

Hope this helps you!

Thank you!

Hello,

If the plugin uses a shortcode you can add that shortcode in an element called raw HTML => https://prnt.sc/10jfzg2 or another alternative you can try to set the shortcode in column text or text with title in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved.

Thank you!

Hello,

It was a problem, and our developers fixed it.
We recommend for cache the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

I’m glad that you manage the situation
Usually, this happens when you set the page content in the header section or footer section.
-> https://i.imgur.com/381J9qm.jpg
-> https://i.imgur.com/wVGxYeg.jpg
-> https://i.imgur.com/0O3iGEg.jpg

Thank you!

Hello,

1. I think you meant to use a standard template, so if you uninstall, reinstall and activate it, then there should be no problem, but maybe you should do this on the staging website for any eventuality.
3. If you could use a cloud header, then this problem will not occur.

Thank you!

Hello,

The mobile theme and mobile page are faster than the responsive version of the theme.

Thank you!

Hello,

The footer template does not have the button to be edited with tagDiv Composer in the backend. Please check this guide:https://forum.tagdiv.com/footer-templates/
If you a Pro Prebuilt Website you can edit with tagDiv Composer the footer template can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF

Thank you!

Hello, @Sonjita,

If I understood correctly, you don’t know how to inspect the theme Panel problem, right?
So, when you save in the theme panel, click right and select “Inspect” you will see the DevTools, select the Console and you will see if you have an error => https://www.screencast.com/t/vJjPIgPTdW

Hope this helps you!

Thank you!

Hello,

If you a Single Post Template from Cloud Library, then you need to edit the post with tagDiv Composer => https://www.screencast.com/t/jHatJGC1qRf, select the Single Post Views => https://www.screencast.com/t/NhUGCRfI and with right-click, you can delete it.

Thank you!

Hello, @byothe,

As I said before for Instagram, the social counter no longer works, but it will be fixed in the next update.
I made a few tests and seems also, for TikTok is a problem.
For Facebook, please clear your cache, also, if you want you can contact us via email at contact@tagdiv.com.
Please make a full backup to all files and the database and provide wp-admin URL and credentials.

Thank you for your understanding!

Hello,

Please check/set the requirements, also if you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.

Let me know the results!

Thank you!

Hello,

You can use for mobile the mobile page template https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ or mobile theme plugin without AMP => https://forum.tagdiv.com/the-mobile-theme/ -> https://www.screencast.com/t/6UKojxeT https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11 – Mobile Templates & Pages)
Also, we are using the new tool CSS analyzer https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ -> https://www.youtube.com/watch?v=tnkVapqhIHc

Hope this will help you!

Thank you!

Hello,

If you own multiple licenses of the theme, you do not need to create multiple forum accounts, you can add your extra Envato keys to the existing account on this forum, for this please check our documentation for Find your Envato Purchase Code -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ Please scroll to the bottom note

Thank you!