Bettina Hello!
Only if you will add the ID’s of every item you want to display there: https://prnt.sc/V2e94pQGjjC0 -> https://prnt.sc/_ae2Zgq8Zux3
Thank you!
Bettina Hello!
Deactivate all the non-tagdiv plugins and try again.
Please check this guide: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Thank you!
Bettina Hello!
The filter “category: current category” is working only on a category template.
The single filters works also on a single template: https://prnt.sc/zQ9B6dbHt-xj
Check our guides here:
– https://forum.tagdiv.com/flex-block-settings-guide/
– https://forum.tagdiv.com/big-grid-flex-settings/
Thank you!
Bettina Hello @emiliojed !
You need a SEO plugin in order to do that. We recommend the Yoast SEO plugin.
Thank you!
Bettina Hello!
This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Bettina Hello Rob!
Unfortunately, no.
I’ll try to explain: You have the possibility to use this element: https://prnt.sc/avYBq7XBqRYM if you have the code of the newsletter you need to display.
Thank you!
Bettina Hello!
Set “Public” option on the submit button: https://prnt.sc/xWoe57hoz1z_
Go to Dashboard -> Settings -> Permalinks and hit the button save changes to refresh your permalinks.
Thank you!
Bettina Hello @Laura!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and help you asap.
Thank you!
Bettina Hello @mangled!
Our developers are aware of this issue, and we are trying to solve it.
Thank you for understanding!
Bettina Hello!
If you want to add a new Doctor, then you can access the page “Listing Details”. The page can be found in Dashboard -> Pages. Complete all the fields on that form and press the Submit button.
Thank you!
Bettina Hello @perspektive!
Use 2 elements. The vertical one can be hidden in the mobile viewport, and the other one can be hidden in the desktop viewport. You can hide every element from the CSS tab: https://prnt.sc/1FJiMub9ke4s for each viewports: https://www.screencast.com/t/XDQJedlggSB
Try to uncheck this option: https://prnt.sc/vlXxydIeAc4P
Thank you!
Bettina Hello @Mangled!
The response for this issue, was this one:
“I’m afraid that concerning Instagram there will be some problems unfortunately. After some restrictions from Instagram, our theme application can’t access the account anymore and fetch the account information and content. This means that connecting a personal Instagram account in the theme panel will not work anymore. We haven’t removed the personal account option for now, because our developer team will try to resolve this, and perhaps it will be possible to provide the same functionality again for personal accounts. But we cannot guarantee anything, as it is beyond our control.
We recommend switching to a business account if possible – https://help.instagram.com/502981923235522 and connecting that one – https://prnt.sc/UlS6NYYW8Bme It will also require connecting the Instagram to a Facebook page – https://www.facebook.com/business/help/connect-instagram-to-page If it is done this way, it should work.
But I’m not sure if anything other than a business account type will work. A creator account type may not. I am very sorry for this inconvenience. You could maybe also try a few free plugins, and connect your current account – https://kinsta.com/blog/wordpress-instagram-plugin/ ”
Thank you!
Bettina Hello @thornith!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Please include a link to this topic in order to identify you.
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Bettina Hello @jrvalle !
It should display the posts that have been popular in the last 7 days, ordered by page views.
Make sure the block has no offset: https://forum.tagdiv.com/offset-feature/
Thank you!
Bettina Hello Syed Khalid Muhammad !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then we can take a look and check the issue. The login data can be provided via email at contact@tagdiv.com.
Thank you!
Bettina Hello @perspektive!
Delete the logo element and add the other one with your logo image and text. Scroll down in Composer, and you will see the sticky header. The logo should be changed there too.
Deactivate the mobile theme when you edit the post with Gutenberg.
Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
Thank you!
Bettina Bettina Hello @thornith!
For this problem, please contact us via email at contact@tagdiv.com and wp-admin access. We’ll check the problem and try to resolve as soon as possible.
Thank you!
Bettina Hello @vallartamirror!
Please set the correct menu or create a menu that you like the most and set it there to display.
Thank you!
Bettina Hello @Kcmweekly!
Follow this guide to clean your WordPress and theme of malware: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you can update the theme to the latest update.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Bettina Hello Syed Khalid Muhammad !
Do you have a cart page in your Dashboard -> Pages? Please set the page here: https://prnt.sc/JAVv18-gZlcH
Please set the Checkout and My account page too.
Thank you!
Bettina Hello @nisantiago !
This seems to be a caching issue. Please try to uninstall the cache plugin and check if the problem is solved.
Unfortunately, we do not have the same feature in our theme.
Try to use the News ticker element: https://prnt.sc/7RzzjcVa3xsn
Thank you!
Bettina Hello Kevin!
If you sent an email, then we will take a look and try to help you as soon as possible.
Try to provide data that is not expiring.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Bettina Hello @rockvalley!
For this problem, please contact us via email at contact@tagdiv.com and wp-admin access. We’ll check the problem and try to resolve as soon as possible.
Thank you!
Bettina 