Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Do you mean this? https://forum.tagdiv.com/topic/showing-tweets-on-trending-now/ It should be an embedded code for Telegram posts also.
If not, then please provide more information about what you need to achieve.

Thank you!

Hello!

This is an old block. Please use some flex blocks and you will have a lot of options for customization: https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello!

Access the category page, see the console of your browser and check if there is an error or not. Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Let me know the results!

Thank you!

Hello!

There is a blue button “edit with the TagDiv Composer” and add the shortcode how I’ve explained above. In the mode you’ve added, then will never work.

Thank you!

Hello!

Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Then you need to write the code again there.

Thank you!

Hello!

You need to disable the Rocket Loader: https://forum.tagdiv.com/cloudflare-cdn

Thank you!

Hello!

Please disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Yes, you can hide it in tablet and desktop viewports and let Show for mobile viewport(last icon). Every element has the CSS tab and you can choose hidden there: https://prnt.sc/S1BLmtvLAidw

Thank you!

Hello!

If you use a cloud/pro template, then you can place how many ads you need.
You should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/
If you want to use auto ads(are displaying randomly in your website), then they should be placed in the Theme Panel -> Analytics/Js Codes.

We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

You can change it from the theme panel: https://www.screencast.com/t/PbU3hQpDqHh

Thank you!

Hello!

The screenshot works well. My colleague wanted to show you the element called “Column text”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello!

In order to see the console while you work in the TagDiv Composer, you need to press CTRL + right-click. Check if there are some errors in the console of your browser.
Also, if you use some plugins which are not tested with our theme or if you use a cache plugin, please uninstall them from Dashboard -> Plugins and see the results.

Thank you!

Hello!

You can control the space between your items in the menu from here: https://prnt.sc/pKdgLVt2pcul For example you can write: 0 10px and set 0 for elements space.
Just delete the elements you do not need. There is actually a recycle bin basket for every element https://www.screencast.com/t/wFYdqgpo6pT or drag-drop the entire row: https://www.screencast.com/t/pxuOzYIIpcG
Set the row like this: https://prnt.sc/-SAV6yHpckUp and place the elements in different columns.

Thank you!

Hello!

This is the AMP version. Probably, you use the Mobile Theme plugin too. So, please set the logo for your mobile version in the theme panel -> Mobile theme.

We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there or adjust them to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

Note: If you want to use version 1 or 2, then you need to deactivate the Mobile theme plugin and see the results.

Thank you!

Hello!

You can use the element called “Separator” and customize it how you’ll like.

Thank you!

Hello!

If you use cloud templates, then this setting can be overwritten. You can save the element with the settings in the TagDiv Composer and next time you can add the saved one.

Thank you!

Hello!

You place it here: https://prnt.sc/sAM-Qg8UlxQ5
You can drag & drop the element where you need by editing the homepage for example with the TagDiv Composer: https://www.screencast.com/t/XDQJedlggSB or the mobile page that you use. Save it, clear your cache and see the results.

Thank you!

Hello!

You can install the theme via FTP or WordPress. Check the guides:
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
If you mean anything else, then please provide more information about your issue.

Thank you!

Hello!

In order to achieve what you need, you should edit the posts from all subcategories and also assign to them the parent “test” category. You can see for the test category is displaying 0 posts in the right side, so normally it should display no posts in the frontend.

Thank you!

Hello!

Please check if you have that code in the theme panel(custom code or analytics/js codes)

Thank you!

Hello!

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello Harry!

You can achieve something like this: https://www.screencast.com/t/LNgffR5jbp
Every block can be a flex block or you can display how many posts you want in a flex block.

Thank you!

Hello!

Edit the post normally (not with the TagDiv Composer) and please check if you set up an excerpt in the settings. Please check our documentation to know how you can control the excerpt length: https://forum.tagdiv.com/excerpts-introduction/

Thank you!