Hello!

Same video every time with a very bad quality from what I can’t understand what you need to achieve.
Look, if you need a sticky sidebar, then you have the possibility to set a sticky row or a column. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello Ade!

The site can’t be reached!
If you have 2 flex blocks with the same settings and they are displaying the same posts, then you can use an offset and a limit for the flex blocks. For example: 1 block with the limit posts: 2 and the second one with the limit posts: 2 and offset: 2, if you would like the 3rd one then you set limit posts: 2 and offset 4, etc. They have many settings and you can use a filter.
Documentation here:
– https://forum.tagdiv.com/flex-block-settings-guide/
– https://forum.tagdiv.com/offset-feature/

Yes, we add ads in our demos for presentation and a mockup for future websites. But, you can delete them easily.

Thank you!

Hello!

I just replied you here: https://forum.tagdiv.com/topic/glossary-plugin-conflict-there-has-been-a-critical-error-on-this-website/

Please do not create same multiple queries!

Thank you!

Hello!

I just replied you here: https://forum.tagdiv.com/topic/glossary-plugin-conflict-there-has-been-a-critical-error-on-this-website/

Please do not create same multiple queries!

Thank you!

Hello!

Please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Unfortunately, as our support policy mentions: https://forum.tagdiv.com/newspaper-theme-support/ We can not provide support for un-tested plugins.

Thank you for your understanding !

Hello!

It could be this problem : https://www.screencast.com/t/5zuLsMAlRt or https://www.screencast.com/t/kJKe1fnl
If this is not working, then enable all additional settings from Preference (see the 2nd video) and drag & drop the “Post Settings” in the left bottom side.

Thank you!

Hello!

For default templates: You need to access Appearance -> Widgets : https://i.imgur.com/OusVGC3.png and make sure you add it into the Newspaper default.
For cloud/PRO templates: you should add the sidebar from tagdiv Composer. Steps:
1. Add 1 row
2. Split into 2 columns( 2/3 + 1/3 )
3. You can add whatever you want into the second column and consider it a sidebar.

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/theme-activation-issue-3/

Thank you!

Hello!

This issue is discussed already here: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/.

Thank you!

Hello!

In order to have different elements inside for every category/post, you need to have different template for each category/post.
If you want the same style of your categories/posts, then you can duplicate a template/layout for every category/post to have different template, make the specific changes and assign it to that category/post.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ; Here I explained step by step how you can duplicate a template.

Thank you!

Hello!

We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

Please provide more information about your issue, screenshots or a video in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Usually, when you click on author name, you should be redirect to author page.
For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.

Thank you!

Hello!

Provide more information about your issue and a video in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

Please provide more information about your issue, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Then please provide more information about your issue, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

When you update the theme to 11.3.1, make sure you have the latest version of the PHP, WordPress, theme and plugins. Check in the Newspaper -> Plugins and make sure the plugins are active. If you use default templates, then please install the Standard Pack plugin.

Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Hope that helps you!

Thank you!

Hello!

I just replied to you in this topic: https://forum.tagdiv.com/topic/problem-with-tagdiv-composer-saving/#post-420609

Thank you!

Hello!

From what you describe, it seems that the Composer doesn’t save the changes. So, please make sure you have an admin account in WordPress with full rights. You can check our guide for any other errors in Composer here: https://forum.tagdiv.com/tagdiv-composer-not-working/

Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Also, do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Unfortunately, that sale is not for the price of the theme.
Please re-check!

Thank you!

Hello!

Unfortunately, as our support policy mentions: https://forum.tagdiv.com/newspaper-theme-support/ We can not provide support for un-tested plugins.

Thank you for your understanding!

Hello!

Yes, you can disable the lazy load from the theme panel and the preloading.
Documentation here:
– https://forum.tagdiv.com/what-is-ajax-preloading/
– https://forum.tagdiv.com/autoptimize-install-configuration/
– https://forum.tagdiv.com/loading-image-effects/
For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello!

I can not understand your issue because you write about Mobile theme but seems mobile pages and in your website you have for sure other version.
So, if you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello!

Please make sure you use this element in the posts for the Youtube video: https://www.screencast.com/t/OKlwKmpTW

Thank you!