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Bettina
tagDiv Staff

Hello!

Please provide me a screenshot with those settings you applied for that Posts Loop element in order to help you.

Thank you!

Bettina
tagDiv Staff

Hello!

In the past, this you could achieve that related article and more from author in the same time with a default template, but now you can not achieve this with TagDiv Composer.

Thank you!

Bettina
tagDiv Staff

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Bettina
tagDiv Staff

Hello!

First, you need to create a post in Dashboard -> Posts and then assign to a category.
How to design a post you can find out here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Edit that page with TagDiv Composer, click on the bold text and you will find out a setting like this: https://www.screencast.com/t/YHQbS3LGg
From that list you can choose which size you want there.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide your website link and more information about it in order to help you efficiently.

Thank you!

Bettina
tagDiv Staff

Hello!

Did you tried and it is not working?

Thank you!

Bettina
tagDiv Staff

Hi!

Please check this screenshot: https://prnt.sc/10o1lwb

Thanks!

Bettina
tagDiv Staff

Hello!

It is implemented like this, which design to display when you print in the file called “print.less”. If you want to modify that, then this will require custom work which is not covered by the support team.

Thank you!

Bettina
tagDiv Staff

Hello!

You can use both documentation because we update articles in both. Also, in the old one you can find more DIY and other tutorials recently updated. Some settings are for default templates and others for cloud/PRO template which are the new templates. In the new documentation, you can find the subjects covered more in depth.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide me your website link in order to help you efficiently.

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Bettina
tagDiv Staff

Hello!

Take a look in this topic, so it could help you: https://forum.tagdiv.com/topic/schema/

Thank you!

Bettina
tagDiv Staff

Hello!

You can request a refund here: https://themeforest.net/refund_requests/new

Thank you!

Bettina
tagDiv Staff

Hello @genuinecentre!

It seems you use mobile theme plugin.
For this you need to set up your menu from Newspaper -> Theme panel -> Mobile theme -> Header -> Main menu.

Thank you!

Bettina
tagDiv Staff

Hello!

Please send me a screenshot with the element you use and also verify once again if the link is correct.

Thank you!

Bettina
tagDiv Staff

Hello!

If you won’t use default templates, then you don’t need to have Standard Pack plugin installed.

Please make sure that the theme and the plugins are up to date.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

If you follow this guide: https://forum.tagdiv.com/mega-menu/ ; then you will find out how to achieve that menu.
There is a flex block set it up. Read more about the flex blocks settings here: https://forum.tagdiv.com/flex-block-settings-guide/
Please note that you need to use a cloud/PRO template in order to edit with TagDiv Composer plugin.

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

In this guide you will find the answers to your questions: https://forum.tagdiv.com/how-to-make-the-site-faster/
Please read carefully, so you can find out how to improve your speed, also I can give you more links which can help you also.

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Please give it a try and follow the steps which I presented above about page speed.
Our developers are working to improve the page speed, so we hope in short time we will deliver the improvement in the future updates.

Thank you for your understanding!

Bettina
tagDiv Staff

Hello!

Please send me a screenshot with that slide gallery where is not function, also a website link in order to inspect more into your issue.

I am not sure I fully understand what you are looking to edit on mobile. Please send me a screenshot with exactly what you want to achieve.

Thank you!

Bettina
tagDiv Staff

Hello!

A solution could be to add a row and in that row to add an element called “Client”, duplicate it and then you can display them how you like for example, check this video: https://www.screencast.com/t/j8pkkn6k12q3
Please note that you need a cloud/PRO template in order to edit with TagDiv Composer plugin.

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Try to insert this class in the front of your code:

.tdb_single_content h3{
counter-reset: money;
counter-increment: section;
margin-top: 2.4rem;
font-size: 1.4rem;
line-height: 1.6;}

and

.tdb_single_content h3:before{
content: counter(chapter) “.” counter(section);
color: #fff;
background-image: linear-gradient(45deg, #000000 0%, #000000 1%, #000000 100%);
box-shadow: 0 1px 4px rgba(0,0,0,0.3);
border-radius: 50px;
padding: 0.2rem 0.5rem;
margin: 0 0.8rem 0 0;
}

Let me know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure that you have activated the proper thumbs in order to show the featured images properly.

This can be found in here: https://www.screencast.com/t/N18dR3qZrh

After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Bettina
tagDiv Staff

Hello!

You can achieve that by using a flex block element and select a filter which is taking the related posts. For example, these 3 filters from the flex block element: https://www.screencast.com/t/oWjxcIAl

Thank you!

Bettina
tagDiv Staff

Hello!

This issue is not from our theme because the theme is not the one who control how you add a link there. Could be about wordpress or any plugin which you use.

Thank you!

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