Hello Patrick,

Unfortunately, I cannot access your link above. Provide a valid website link with our theme installed so I will be able to provide a more accurate response. Also, you can provide some useful screenshots with your problem.

Thanks for the message!

Hello arenavl,

Please notice that it happens due to updating data by Facebook. You can try using the Facebook Debugger to force this action for a certain article post. Check here -> https://forum.tagdiv.com/facebook-share/ This tool is used to force this action when the Facebook has not updated all data. Sometimes it will take a while until the FB will update all of this information and that’s why this tool is used. Now, I have tested a post from your website and seems to work as expected, as you can see here -> https://www.screencast.com/t/pMWFOP02rr
The post can be posted on Facebook.

Thanks for your understanding!

Hello finanspara,

The only recommended way for theme updating is via FTP as Chris suggested you above. For more information about this, consult our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for the message!

Hello Ace,

Please ensure that you are using the latest version of the theme and also, you should use only the plugins that come bundled with the theme core files. The theme update should have to be done via FTP way because this is the surest method in this case, according to our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, if you are using the child theme, switch it to the main theme and check the results.

Thanks for your understanding!

Hello Ace,

I have noticed that you are using the child theme and that’s could be a reason for non-alignment for your elements. Try to revert the theme to the default state, clear all your caches, switch it to the main theme and check the results.

Hope this help and let us know how it goes!

Thanks for your understanding!

Hello Ace,

I noticed that you are using some untested plugins which can interact with the theme and cause this problem and also, I saw that you are using the child theme which can be a reason in this case. Try to switch the theme to the main version, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Javier Sierra,

This request involves some additional customizations and we cannot provide custom work at the moment, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work, sorry!

Thanks for the message!

Hello NerdOmegaPrime,

For a better understanding, a screenshot could be very useful in this case. You should try using the Jing to load some screenshots. Install this program and use it in this regard.

Thanks for the message!

Hello manumahajan26,

I have inspected again your link and I did not saw any problem with your sidebar, as you can see in the following video here -> https://www.screencast.com/t/YfIYpEpizEa I have noticed that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active and check the results. If you need more assistance in this regard and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer that behavior. Provide there the link this topic so we can quickly identify you.

Thanks for your understanding!

Hello Manfred,

Thanks for your message and I am glad that you solve your problem.

Have a nice day!

Hello David Henry,

I have tested on my side and the Primary Category seems to work as expected. In order to bring the best result, ensure that you have set here -> https://www.screencast.com/t/ovwjA9Z6eR7k For more details about Primary Category, check our guide here -> https://forum.tagdiv.com/primary-category/

Thanks for your understanding!

Hello illusio26,

First of all, if you are using some untested plugin with our theme, you should disable all of them because these can interact with the theme core files and cause a lot of unknown issues. Remove all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. After this, if your problem is still there, please try to revert the theme to the default stat. I have inspected your source page and I saw that you minified all your CSS and js code. That’ could be the reason in your case, that your block to not work as expected.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Gadgetsay,

I have checked your website and I saw that you did not use our theme, right? So, if you need more assistance regarding on your problem, please send us an email at contact@tagdiv.com with your log-in information(wp-admin), provide more details about your issue so I will be able to take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello campagnuolo,

Please check your Facebook Sharing with the Facebook Debugger and grab the Scrape again. Clear all your caches, purge all CDN files and check the results. For more information about this tool, please consult here -> https://forum.tagdiv.com/facebook-share/ Also, if you need more assistance in this regard, please provide your website URL so I can take a closer look and also, so I will be able to provide a more accurate response. If is not what you mean, provide more details.

Thanks for your understanding!

Hello Saiyan,

Unfortunately, the infinite scrolling on posts is not available in our theme. We do not have a plan on adding this yet as we have not found an easy method of implementation for it at the moment.

Please check this link, here is detailed a possible implementation:: https://forum.tagdiv.com/topic/implement-infinite-scroll-on-single-posts/ If you are not aware of the steps which are needed to take in this regard and if you want to develop the theme in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello laurisplus,

Unfortunately, if you remove your page content, notice that all of your elements have lost, sorry! You should create them again using the Visual Composer, according to our Politics demo, like this -> https://demo.tagdiv.com/newspaper_politics/

Thanks for your understanding!

Hello annors,

Clear all your caches, purge all CDN files and check the results. Also, if the problem is still there, please make a screenshot to your System Status and provide me so I can inspect it.

Thanks for the message!

Hello Gadgetsay,

What kind of issues do you have with our TagDiv Speed Booster? Please provide more details about your problem, so I will be able to provide a more accurate response. For more information about this plugin, please check our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Notice that guide is addressed only for Advanced users who have some good knowledge in this regard. Otherwise, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello Navito,

You should check the wp-_postmeta table from your database because there would have to be loaded your all images. For more references in this regard, please try finding some online solution in this regard because this request is not theme related. It is WordPress Related. As a hint, you can check here -> http://wordpress.stackexchange.com/questions/105106/which-database-table-does-featured-images-save-under

Thanks for your understanding!

Hello JJ0000,

Most likely, this error happens due to your PHP memory which probably is exhausted, and that’s why you got this error. Try to increase your system status according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, if the problem is still there, please provide a screenshot with your system status configuration so I can see it. Clear all your caches, purge CDN files and check the results. Also, if you are using some untested plugins, remove all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello rizmiroslan,

Yes, it is possible, depending on your server response time and configuration.

Thanks for the message!

Hello JJ0000,

Unfortunately, our theme does not have any such an option that allows you a way to change or edit the category pages, sorry! If you want to do that, you should edit the theme core files and edit the category templates through adding some blocks or something else, using the do_shotcode method, like this -> https://www.screencast.com/t/1tY81RZA If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello lahoops,

Provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response/code.

Thanks for your understanding!

Hello catolicus,

Please ensure that you are using the latest version of the theme and also, make sure that was made via FTP way according to our guide here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard. Also, if the problem is still there, please try to make a new clean install and if you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello mydream2,

Please notice that our Car Enthusiast demo uses the Header Style 10 which display the logo in full width. Basically, if you want to change this image, you simply change the logo, as you can see here -> https://www.screencast.com/t/n5JnoFTSiej.

Thanks for your understanding!