Hello communiquel,

Please ensure that you are using the latest version of the theme. Otherwise, you should update it to the latest one via FTP way, increase the system status according to our documentation guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge all CDN files and check the results. If the problem is still there, try to make a new fresh install from scratch via FTP way and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Ace,

I guess that you do not use the correct layout in your backend in Visual Composer. Use the layout 1/1 and add your desired blocks, like this -> https://www.screencast.com/t/TatBYdyD1 Clear all your caches and check the results.

Thanks for your understanding!

Hello mkielas,

I have inspected your website in Tablet mode, and the navigation bar seems to work as expected, as you can see here -> https://www.screencast.com/t/FzjYjOGws I did not see the problem.

Thanks for the message!

Hello mkielas,

I have checked your website on Google PageSpeed Tools and I got this result -> https://www.screencast.com/t/QCvjkGIgb0 Your page speed is down because you do not make any optimization in this regard, sorry!
Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello natagrit,

In the future, if you use the Newspaper Theme, please write us in the correct section and not here because here is Newsmag section, sorry!
Please keep in mind that our Mobile Theme was tested only with WP Super Cache and also, we cannot recommend any others plugins in this regard, sorry! Also, the W3 Total Cache is not tested with the theme and we have bad reports regarding on this problematic plugin with our theme, sorry!
If you want to bring best results with our theme, please respect and use all the plugins according to our documentation.

Thanks for your understanding!

Hello NerdOmegaPrime,

If you want to achieve something similar with your request, notice that you should use the Header Style 5 or Style 9 and then, from Menus Section, you should disable the Mega Menu and add your sub-categories from your category to be displayed in drop-down, like this -> https://www.screencast.com/t/4TqPbTph and the result you can see here -> https://www.screencast.com/t/cgiKlblVC6p3

Thanks for your understanding!

Hello illusio26,

I have inspected your website and I saw that the theme crops the images as expected according to what type of Block is used. For example, the Block 1 uses the module 1 and module 6 which uses the 300*194 px and 100*75px as thumbs. For an example from your website, this is the full image -> https://www.screencast.com/t/Va9nzVRh and the following one is cropped image, like this -> https://www.screencast.com/t/xMWdqp9R The theme works ex expected and crop the image as properly.

Thanks for your understanding!

Hello ChRoM,

If you do not have any access to these parameters, you should contact the hosting provider and request them to increase all of them according to our documentation because if these are not properly increased, some problems may arise regarding on theme savings -> https://www.screencast.com/t/yGR4WDssgY8h

Thanks for your understanding!

Hello phirbhinews,

1)I have inspected your website, and I saw that your Social Counter still not working as expected. Please ensure that you have installed it according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial/ You have to install only the plugins which come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDN files and check the results.
2)If you want to edit this type of section from your website, notice that you should do it from backend in Visual Composer like this -> https://www.screencast.com/t/5l1QawH2uHe This is a tab element from Visual Composer which has been customized by our web designers.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello pencilspirit,

Unfortunately, our theme does not have any post list template on category pages, sorry! If you want to change or create something like that, you should do it yourself because we cannot provide custom work at the moment, sorry! For starters, you should edit the category template and create your desired style -> https://www.screencast.com/t/8p603jh3tV. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello manumahajan26,

I have inspected again your website on specific URL where you reports this issue and I did not saw any problem with your sidebar, as you can see in the following video here -> https://www.screencast.com/t/ohhUoMO38 Try to clear all your caches, purge all CDN files and check the results. If the problem persist, try to make a new fresh install via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hello Ace,

I have inspected your website, and I saw that you are not using the right layout and that’s why you do not bring the best results. Try to use the 1/1 theme layout in Visual Composer like this -> https://www.screencast.com/t/Ajxz3qvQ and then you will see this effect, like this -> https://www.screencast.com/t/9XMrp8fr2 Also, if the problem is still there, please provide a screenshot with your backend in Visual Composer so I can see how you can add your blocks.

Thanks for your understanding!

Hello prim007,

I have inspected your website on google search and I did not find any problem regarding on Google SERP, sorry! Where is the problem? For more information about how you can increase your security for your themes, please consult this guide here -> https://codex.wordpress.org/Hardening_WordPress
If is not what you mean, please provide more details about your problem so I will be able to provide a more accurate response. At the moment, you website seems to work as properly.

Thanks for your understanding!

Hello IamLegend,

Please keep in mind that the Admin Ajax is used by our theme to request the Server and may of the features theme uses this way to query the server. To know more details about this Admin Ajax, you can control the following topic here -> https://forum.tagdiv.com/topic/high-processor-usage-by-admin-ajax-and-index-php/ and also, to avoid the slowly loading speed, you should consult the Dedicated Server Requirements for Newspaper, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ This can be a useful guide regarding on Admin Ajax functionality -> https://www.smashingmagazine.com/2011/10/how-to-use-ajax-in-wordpress/
Also, if you want to reduce the requests for your server, you simply disable the features which use this, like
->Blocks/Modules, block pagination, etc.

Thanks for your understanding!

Hello vortihk,

Unfortunately, our theme does not have any such an option for mobile fonts, sorry! Notice that all the fonts can be customized from Theme panel, like this -> https://www.screencast.com/t/o5XfPscHOg and the settings will have been applied only to the desktop viewport. The theme does not have any such an option for mobile, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello etemekin,

I have inspected your website here -> https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.reviewary.com%2F&tab=desktop and I noticed that your website is not well optimized, sorry!
Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello mayaguez,

1)Unfortunately, our theme does not have any such an option for Big Grids to add titles, sorry! If you want to this, you should use the following trick with Visual Composer and also, a bit of CSS code.
-> https://www.screencast.com/t/OstFywn3Z and then you should use the following code and place it in Theme panel -> https://www.screencast.com/t/18eboByFIv

Thanks for your understanding

Hello maikdoor,

Unfortunately, our theme does not have any such an option for this Social Networking, sorry! Notice that we have an option for this only for Social Network icons, like this -> https://www.screencast.com/t/kf9KrwBCw If you want to implement it in Social Counter, you should edit the plugin files yourself because we cannot provide custom services at the moment, sorry! If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello natagrit,

1)Please notice that if you want to install the demo without any content, you have an option in panel, like this -> https://www.screencast.com/t/YEsdRibJw For more information about how you can install a demo, please check here -> https://forum.tagdiv.com/newsmag-installing-demos/ Yes, if you will import the demo without the content, you should be able to make your website to look like in this demo.
2)Yes, if you will install the demo with content, you will see that in your backend will be installed some dummy data.

Thanks for your understanding!

Hello natagrit,

1)Do you are using the Newsmag or Newspaper? Please keep in mind that the Mobile Theme is not tested for Newsmag theme, just only for Newspaper and it seems to do not work as expected, sorry! Notice that the Mobile Theme is an optional plugin which comes bundled with the theme packet. Notice that if you will not use this plugin, the theme is fully responsive for all devices but the Mobile Plugin is a concept of our theme wich speed up the page on mobile devices. If you want to know more details about this mobile theme, please check the guide here -> https://forum.tagdiv.com/the-mobile-theme/
2)You should use only the WP Super Cache because we do not know what type of caching service uses your hosting provider. You should disable the server cache and install/use only the WP Super Cache according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks for your understanding!

Hello manumahajan26,

Your link does not work and also, I cannot saw the error. Provide some useful screenshots or link so I can identify where exactly the problem is. If you want to use the BBpress with our theme, you should consult the plugin documentation here -> https://codex.bbpress.org/ and also, here -> https://forum.tagdiv.com/how-to-install-bbpress-forum/

Thanks for your understanding!

Hello benneely,

First of all, please make a full backup to your database to be safe and then, you should make a new fresh install from scratch via FTP way because this is the surest method in this regard. Also, if you are using some untested plugins, try to remove all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Patrick,

The theme will display the category tag of the category which has been set it as a primary category from the panel. The result is here -> https://www.screencast.com/t/ltM5vBGb For more information about this regard, check our guide here -> https://forum.tagdiv.com/newsmag-category-tag-on-modulesblocks/ If you will need more assistance in this regard, you can provide your website URL and also, if is not what you mean, provide more details about your problem so I will be able to identify it and also, so I can provide a more accurate response.

Thanks for your understanding!

Hello Ace,

You can hide it with a bit of CSS code. Try the code below and place it in Theme panel->Custom CSS Area.

The code is ->

.td-pb-row [class*="td-pb-span"]{
border-left:0!important;
}

The result is here -> https://www.screencast.com/t/hJnwIrKuBy

Thanks for the message!

Hello NerdOmegaPrime,

If you want to disable the sticky menu, notice that you can do it from Theme panel. For more information about this feature, please consult here -> https://forum.tagdiv.com/newsmag-main-menu/
If you want more assistance with your problem, provide your website URL so I can inspect it closer and also, you can provide some useful screenshots where you should show where exactly the problem is.

Thanks for your understanding!