Hi Vico,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to this situation. Also, provide the CPanel access for more deeper investigations.

Thanks for the message!

Hi,

Please notice that we do not use any plugin for this functionality. This one has been custom made and included in our theme, the option which is available only if you are using a Cloud Template Library. If you want to have this functionality, make sure if you are using the latest version of the theme installed via FTP way and then, please read the following useful guide from here -> https://tagdiv.com/infinite-loading-for-single-posts/ where you find how it works.

Thanks for your understanding!

Hi,

For a better understanding, below I tried to explain in more words how Mobile Theme works. So, please notice that this theme concept (mobile theme) intends to display a Big Grid feature at the top of the homepage which shows the posts which are included in Featured category and at the very bottom of the page you will bring the Latest Articles module. Please keep in mind that the Mobile Theme does not recognize the Visual Composer/ TD Composer shortcode and that’s why you did not get the desktop style for mobile theme. If you are unhappy with this layout, and if you want to have the similar structure for mobile layout, you will simply turn off the mobile theme plugin and the theme will be automatically switched to the general responsive mobile mode. Please notice that if you will use the Mobile Theme, you will bring a high score for your page speed because this one has been optimized for mobile devices.

I hope that you understand!

Hi,

Yes, the error appears when you try to modify it. That seems to be a problematic thing, sorry! Unfortunately, at the moment, we do not have any fix for this. We will return with the fix in the following updates but please notice that we cannot say for sure a certain period of this, sorry!

Thanks for your understanding!

Hi,

Unfortunately, please notice that there are two different sections at the footer and it cannot really arrange as you wish. For a better alignment, I suggest you use the TD Composer and create a footer page or import such a layout from Cloud Template Library which looks like this -> https://www.screencast.com/t/npRrrltxNjIo I guess that the optimal solution for alignment your footer element. Are you agree with me?

Thanks for your understanding!

Hi,

As my colleague said you above, we continuously update the theme and include a lot of features. Where exactly is this diagram and with what tool do you test the theme? You can provide more details about that aspect so we can identify the cause.

Thanks for your understnading!

Hello great1212,

Please notice that we are using the bbPress for creating our forum but it was custom made. For more information about how you can create your own forum, please check here -> https://forum.tagdiv.com/how-to-install-bbpress-forum/

Thanks for your understanding!

Hi,

Please ensure that you have correctly updated your theme via FTP way according to our manual from here -> https://forum.tagdiv.com/install-via-ftp/ Also, update the TD Composer plugin from the plugins section from here -> https://www.screencast.com/t/fLmjK1B5SOLW after you updated your theme. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page.

We look forward to helping you!

Thanks for your understanding!

Hi,

It seems that your Article Inline Ad comes with a fix-width, as you can see here -> https://www.screencast.com/t/BsXCArSun0 I want to investigate it closer that section and for this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. I’m here to assist you!

Thanks for your understanding and we look forward to helping you!

Hi Rodolfo,

I feel sorry when I hear this from you. Please make sure if you are using the latest version of the theme installed via FTP way, clear all the caches and please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access for more further investigations.
I’m here to assist you and also, we look forward for helping you!

Thanks for your understanding!

Hi,

This behavior happens due when the system status parameters are not correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Probably, your PHP memory has exhausted and that’s why you cannot save or make anything. Try my advice, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem persists, please let us know.

Thanks for your understanding!

Hi,

All of these sections can be changed with TD Composer from here -> https://www.screencast.com/t/UpzTb5ZY8 Here is talking about Custom Title for these blocks. Also, the Latest Articles section can be changed from the Page Template, from here -> https://www.screencast.com/t/xn87crIjZ At the section Homepage Latest Articles, you have access to change the Posts Loops Settings. For more information about this, please check the following useful guide from here -> https://forum.tagdiv.com/page-templates-2/
-> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Hi,

Please notice that our Mobile Theme has a different layout than the Desktop layout. So, if you will use the Mobile Theme, you will bring other content. For more details about this plugin and how it works this one, please check the following guide from here -> https://forum.tagdiv.com/the-mobile-theme/ Provide your website and more details about what exaclty you want to achieve so I will be able to help you. I’m here to assist you.

Thanks for your understanding!

Hi,

Please provide more details about what exactly you want to achieve so I will be able to provide a more accurate response. I need some useful screenshots with your desired changes fora better understanding. I’m here to assist you!

Thanks for your understanding!

Hi,

If you want to create your own custom block, you need to create it via API implementation according to our useful guide from here -> https://forum.tagdiv.com/td_api_blockadd/
As a hint, you should follow the steps where block 1 has been made and replicate it for your custom block. Also, please notice that guide is addressed only for advanced users and if you are not aware of the steps which are needed to make in this case, please consider hiring a freelancer/developer to help you because we cannot provide support for API implementation and custom work, sorry!

Thanks for your understanding!

Hi,

Thank you for reaching us! I need to provide more details about what exaclty you want to achieve through some useful screenshots. I need them for a better understanding and also, so I will be able to provide a more accurate response.

Thanks for your understnading!

Hi,

Thank you for reaching us! The only and simple way to check if you are using the latest version of the theme is to check your Theme Forest account and download the latest theme packet from there after you need to install it via FTP way, according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ If you want to achieve better theme results, you need to use only the plugin’s version which comes bundled with the theme packet.

We look forward to helping you!

Thanks for your understanding!

Hi,

Yes, you can do it! Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thank you for your understanding!

Hi,

If you want to achieve something like this, you need to setup up this functionality from the Post Editor, from here -> https://www.screencast.com/t/lyqJeAgWz When you choose to have video posts as format and after you have added a Featured Video, it will automatically be added a cover of your video as a Featured image. So, notice that you can replace it with your desired featured image.

Hope this helps and let us know how it goes!

Thanks.

Hi,

The refund request should have to be placed for Envato Market. For that, please request a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.

Thanks for your understanding!

Hello,

Page speed is a very personal implementation for each specific host in particular. I can provide you with a handful of guides to help you on your quest for faster loading speeds:

please use these guides:
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
We also recommend this Cloudflare configuration
– https://forum.tagdiv.com/cloudflare-cdn/

For Speed Booster you can disable the compatibility check like so:

https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Another useful guide for increasing the page speed can be found here -> https://kinsta.com/blog/google-pagespeed-insights/

Lately, Google Page Speed Insight seems to change the layout and is not always reliable.

Thank you for your understanding!

Hi,

We are here to assist you! Please notice that we have a useful guide for increasing all of these system status parameters from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Should not be hard to do but if you do not, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can help you in this case. Provide there the link of this topic so we can quickly identify you.

We look forward to helping you!

Thanks for your understanding!

Hi,

The Call to undefined function get_header() is a common issue in WordPress, there are quite a few topics about it on our forum and online. Maybe these will help

– https://forum.tagdiv.com/topic/fetching-with-google/
– https://forum.tagdiv.com/topic/theme-code-can-be-accessed-directly-outside-wordpress/
– https://www.wpproblems.com/how-to-fix-fatal-error-call-to-undefined-function-get-header/
– https://forum.tagdiv.com/topic/fetching-with-google/
– https://forum.tagdiv.com/topic/crawl-error-newspaper-theme/
– https://forum.tagdiv.com/topic/fatal-error-in-wp-contentthemesnewspaper/

We look forward to helping you!

Thanks for your message!

Hi,

My pleasure!

Best regards!

Hi,

The only way you can do it to make a single element for each category you want to display on your homepage, add the featured image for that category and also, the link for that category. Another alternative, in this case, does not exist, sorry! If is not what you mean, you can provide more details so I will be able to provide a more accurate response.

Hope this helps!

Thanks for your understnading