Hello masc,

What do you want to mean through precise? The widget was tested before realeasing and was working fine. Please notice that your cache might be influenced by your caching plugin. Please try it without any plugins, clear all your cache and test it again. If you problem is still there, please provide more details about your issue for a well understanding in this regard. Also, please provide some useful screenshots with this problem and also, provide your website URL so we can identify the origin of this type of issue.

Thanks for your understanding!

Hello Kimyj,

Please notice that before using this type of font, you will have to load it on our theme. For more information about the steps which are needed to take in this regard, please check this topic here -> https://forum.tagdiv.com/topic/fonts-upload-problem/
Also, if you are not aware of the steps in this regard and if you can not handle alone in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello Glitched,

Please notice that this type of request involves custom work and we cannot provide customization services at the moment, sorry! Also, we cannot provide support for your additional customizations. So, in order to achieve best results with your Big Grid 3, you will have to alter the code from td_block_big_grid_3.php, like this -> http://screencast.com/t/ZBqg8oXh Also, as you can see here -> http://screencast.com/t/NuHnV3KRkj this type of feature uses three kinds of modules -> Module MX5, Module MX6, and Module MX11. Please notice that you will have to change the code from these, for better results to your project. As a hint, please check them, like this -> http://screencast.com/t/3Ts2I6MBs -> http://screencast.com/t/DEJi9VZnTm -> http://screencast.com/t/FqwKLfrRT9F
Please notice that this is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello masc,

If you want to develop this feature, please notice that you will have to alter the code from this core file, like this -> http://screencast.com/t/S1qmv1vkHai

Thanks for your understanding!

Hello frizz77,

Please notice that the Mega-Menu feature has been designed to work as properly only with the default taxonomy which is created by default by the WordPress (category). So, the CPT has been designed to use custom taxonomy and the mega menu do not support custom taxonomy. If you want that your CPT to be displayed on your Mega menu, please notice that you will have to make the mega menu feature to works well with custom taxonomy and this task it is not a simple one, but more, it is a complex task that requires more additional customizations through code which are not covered by our support, at the moment, sorry!
Please notice that if you want to display more levels in our theme and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello broadstone,

Please notice that your regular page displays your posts with Block 18, as you can see here -> http://screencast.com/t/3LSxCvpTnpA and the Block 18 uses two type of module -> module 10 and module MX8. So, if you want to have the similar design for your category page, you will have to set your Article Display View to be Module 10, for your category page, like this -> http://screencast.com/t/ytPa9lfsQ and then your category page will display the same layout. For more information about category template, please check our documentation here -> https://forum.tagdiv.com/category-templates/ -> https://forum.tagdiv.com/how-category-settings-work/

Hope this helps!

If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response.

Thanks.

Hello socialleo,

Please notice that any smart list you have on your side, the mobile theme will display you only the smart list 1 (the mobile theme transform your smart list to be smart list 1 -> this is the behaviour of this mobile theme). Also, if you want to display the ads for your smart list on mobile theme, you will have to add your ad in this field, like this -> http://screencast.com/t/T6uNhz88n Also, please notice that the ad position is a default one, below the image, like this -> http://screencast.com/t/daOG2C5o9 If you want to change the structure of this, you will have to alter the code from the core file in order to achieve your desired position for your ads in mobile theme. As a hint, you will have to alter the code from this file, like this -> http://screencast.com/t/fXNbduN0s Please notice that this is not a simple task and require to have solid knowledge in PHP/HTML/CSS in order to achieve best results. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello blue,

1)If you are using the latest version of our theme (Newspaper 7.0.1), please notice that there is an option for it in Theme panel, like this -> http://screencast.com/t/lY77JqtonHJ and if you are not the latest version of the theme, you will have to use a bit of CSS code to hide it. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-category-pulldown-filter {
display:none;
}

The result -> http://screencast.com/t/rnOyrzHvr

2)Please provide your website URL so I can investigate it closer so, I will be able to provide a more accurate response.

Thanks.

Hello Libweb,

Please notice that these type of requests involves custom work. So, I have tested your custom code with a default theme and this is the result -> http://screencast.com/t/i8SyutaTWm and then I have tested on Newspaper and I will get back the same result as you can see here -> http://screencast.com/t/diIYlJlnvD

I suppose that you have some trouble with theme saving. Please notice that this is an older issue which the latest version of WordPress (4.5.2) caused to Wordfence plugin.
First of all, please try to increase your parameters from your system status to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps and let us know how it goes!

Please notice that if you want to display more levels in our theme and your are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello Kage,

Please notice that the widget was worked before and on the Chrome browser, but now it seems that it was got rid the localization for Chrome 50 version. We will investigate it deeper this cause and we will try to find another alternative in this regard in near future updates.

Thank you for your understanding!

Hello kstejskal,

If you want to change these settings, please notice that you will have to use a bit of CSS code to do that. Please try the below code and place it in Theme panel->Custom CSS area.

The code is ->

.td-grid-style-4 .entry-title {
background-color: #4db2ec;
background-color: rgba(77, 178, 236, 0.2);
}
.td-big-grid-post .entry-title a {
color: red;
text-shadow: 1px 1px 3px rgba(0, 0, 0, 0.6);
}

The result you should see here -> http://screencast.com/t/BfcpV5Mbf

Also, please notice that you want to achieve another result, you should change the values from the code as you wish.

Hope this helps!

Thanks for the message!

Hello Ry36,

I do not know and I am not aware of your plugin setup. Please notice that this involves custom modification and we cannot provide support for this at the moment, sorry!

Thanks for your understanding!

Hello samon75,

Please notice that this is our post template style 11 -> http://screencast.com/t/7UuhfjkZrC8 and you can set it as you wish from your post editor, like this -> http://screencast.com/t/NEdbJJ4Em5A Also, as you can see, this type of post template will show you the featured video. For more information about our template, please check our documentation here -> https://forum.tagdiv.com/post-templates-2/

Hope this helps!

Thanks for your understanding!

Hello ioeaia,

Please notice that this is talking about siblings subcategory and this behaviour appears only for category template 3,4,8. If you want to avoid this behaviour, you will have to change the category template used from theme panel, like this -> http://screencast.com/t/Ks0KgS7Xtg For more information about category template, please check our documentation here -> https://forum.tagdiv.com/category-templates/

Thanks.

Hello zetacomunicacion,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can inspect it closer your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello cunamis,

Please keep in mind that our theme does not have any issue regarding on images. The theme has been tested and is working fine. I have checked your example for this website -> eplindex.com and the issue come from untested plugins which interfere with the theme and create a lot of unknown issues. So, if you will check the console for this website, you will see there a lof of js. errors which were created by these plugins -> http://screencast.com/t/zU9qIWRIv Our recommendation is to use the theme without any untested plugins because these can create these issues and can break the theme. I know there are a lot of plugins but also, please notice that we cannot test all of them to work as properly with our theme because this is impossible doing that.

Thank you for your understanding!

Hello mikyasferhat,

Please try to update your Social Counter to the latest version of it -> 4.0. First of all, you will have to remove your old Social Counter from your Installed plugins area, like this -> http://screencast.com/t/RKECRWEugkaP and then you will have to install it from the Newspaper->Plugins area, like this -> http://screencast.com/t/w092Trgq8iu Clear all your caches and check again the results.

Hope this helps!

Thank you for your understanding!

Hello radiodelta,

Please notice that the speed of the loading page depends on each user and how is optimized. Please notice that this is not theme related and if you want to make your website faster, you will have to follow the steps which are presented in this tutorial, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Also, please notice that this is not a simple task and this customization addresses only for ADVANCED USERS. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello PDX,

If you want to change this default behaviour, you will have to alter the code from the td_config.php core file, like this -> http://screencast.com/t/RO3v2W1Ac2wq

I suppose that you are referring to the appearance of a flash when you enter on your website…firstly is loaded a style and then will appear another style, right? This behaviour appears when you have additional customization through custom CSS code and when you are using the speed booster. Please notice that the CSS working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code.

If is not what you mean, please provide more details about what is happening and also, provide your website URL so I can inspect it closer.

Hope this helps!

Thanks.

Hello nanoklo,

Please try to replace your code above with the below code to exclude your logo section.

The code is ->

.home .td-main-content-wrap img {
-webkit-filter: grayscale(40%);
-moz-filter: grayscale(40%);
-ms-filter: grayscale(40%);
-o-filter: grayscale(40%);
filter: gray;
}

The result you should see here -> http://screencast.com/t/dy2nv2D1

Hope this helps!

Thanks.

Hello Holsinda,

First of all, please make a full backup for all you data and then try to update your theme only via FTP because this is the surest method for updating. The latest update of the theme can be got from Theme Forest using your account. For more information about how you can make an update for your theme, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks.

Hello,

I assume that you cannot access your wp-admin for your website and you will get this errors. I have checked on my side and the wp-admin seems to be available, as you can see here -> http://screencast.com/t/XwNfGeNm6 Also, please ensure that you have right and fully updated your theme via FTP to the latest version of it in order to achieve best results.

Thanks.

Hello virginiebootz,

It seems to be a problem generated by your untested plugins which interfere with the theme and create this type of issue. So, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

If your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can inspect it closer your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hello ederpira,

First of all, please ensure that you are using the latest version of the theme ->> Newspaper 7.0.1 and also, please make sure that you have right updated all your required plugins to the latest version of the theme, like so ->Visual Composer ->4.11.2 and Social Counter ->4.0. Clear all your caches and test it again and check the results.

Hope this helps!

Thanks for your understanding!

Hello tareqtms,

The updating through FTP is our recommendation because this is the surest method for your theme updating. Please notice that are okay and others way for theme updating but please notice that usually can appear some issues/errors in theme, regarding the update.

Thanks.