Hi,

Please make sure that after you disable the mobile theme from the homepage you clear all cache.
-> http://prntscr.com/oowsrf’
Also you’ll need to keep the Gutenberg active, in this way that option will not be remove.

Thank you!

Hi,

In order to change the background color for mobile menu background you can check those settings http://prntscr.com/oowd0t -> http://prntscr.com/oowe4g
Also the contact form is made like this http://prntscr.com/oowpxs the code can be found here https://pastebin.com/tawzAA89 also for the margin you can use this custom css http://prntscr.com/oowqgj
div.wpcf7 {
margin: 0 20px;
}
Set the code in Theme panel>Custom code>Custom css

Hope this will help!
Thank you.

Hi,

Please check our documentation for Installing demos -> https://forum.tagdiv.com/newsmag-installing-demos/
Also the Magazine demo do not have any slider -> http://prntscr.com/oow9du -> http://prntscr.com/oow9r0

Thank you!

Hi,

From what I can see the video on mobile is as with our theme http://prntscr.com/oow0q9 also in desktop the format of video is not 600×600 http://prntscr.com/oow1yw
For more control you can use a custom css.
http://prntscr.com/oow6aa you can set the code in Theme panel>Custom code>Advance code http://prntscr.com/oow6ke in function on the device you want.
but notice that the theme set the size to the video to be show in the best way possible,

Thank you for your understanding!

Hi,

In order to have access to all the theme settings you’ll need to activate the plugins from “Welcome” and activate the theme -> https://forum.tagdiv.com/install-via-wordpress/
Installing demos -> https://forum.tagdiv.com/newsmag-installing-demos/

I hope this will help you!
Thank you!

Hi,

If you are referring to those comment box from pages http://prntscr.com/oovvtv then you can deactivate them from theme panel?Block settings ->http://prntscr.com/oovxk3

Hope this will help!
Thank you!

Hi,

This option is appearing only on Gutenberg editor, if you do not use it, is not from that is from your cache plugin or a plugin that have cache.

Thank you for your understanding!

Hi,

Indeed there is a problem with the Facebook video and twitter video set as featured video on posts, the format of video was change, and the old implementation is not longer working.
I notice those problems on our fix list and we’ll try to fix those as soon as possible.

Thank you for your understanding and sorry for the inconvenience!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

That link of code is in wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_block_text_with_title.php -> http://prntscr.com/oolrce

Thank you!

Hi,

You can check this article about 15 Best Google Fonts by the Numbers (Tips on Usage) -> https://kinsta.com/blog/best-google-fonts/

Hope this will help you!
Thank you!

Hi,

The ads set in mobile theme plugins should work just find on amp.
Create an AMP-compatible display ad unit -> https://support.google.com/adsense/answer/9187443?hl=en&visit_id=637006076689424888-346143683&rd=1
The first code that need to be insert in the head is all ready set in the theme, you’ll need to set only the other one in out ads section. -> http://prntscr.com/oolj09

If there is still a problem, please provide some more details.

Thank you!

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please read this guide for file permissions: https://codex.wordpress.org/Changing_File_Permissions

Thank you!

Hi,

Please make sure that you made the changes for http to https like in this documentation -> https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

Let me know the results!
Thank you!

Hi,

Only the admin and editor have the access to edit the cloud templates, the rest of them have only access to see the cloud templates, the changes that the made will not be save, you can test this to see how is act the tagDiv Composer when you try to edit with a lower role .

Thank you for your understanding!

Hi,

Please replay via email!

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please check this topic where you can find all the information you need to increase your website speed.
-> https://forum.tagdiv.com/topic/speed-7/

Hope this will help you!
Thank you!

Hi,

Indeed in cloud templates you can not chose the ads size, you’ll need to add it manually after this guide https://support.google.com/adsense/answer/9183363?hl=en&visit_id=637006076689424888-346143683&rd=1

Hope this will help you!
Thank you!

Hi,

Please notice that the speed of your website depends on how well your site is optimized.

Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/

There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/

Thank you!

Hi,

Note he theme does not send/validate the emails, this is covered by WordPress or if the hosting has a service available for mailing, or with a plugin. From what I know WordPress may fail sometimes.

Here are some topics in the matter and also plugin suggestions if needed
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
– https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
– https://www.wpbeginner.com/plugins/how-to-send-email-in-wordpress-using-the-gmail-smtp-server/
– https://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/
– https://www.siteground.com/tutorials/wordpress/use-smtp/

Thank you!

Hi,

We’ll take that in consideration and maybe will be implement in the theme.

Thank you!

Hello !

Unfortunately the Nexgen Gallery plugin is an untested plugins by our developers so we cannot say for sure if this will work properly with our theme. We are sorry for the inconvenience!
What I can do is to note this plugin on our list for future tested/supported plugins and maybe this will be add on our list of tested plugins and will work with Newspaper theme.

Thank you for your understanding!

Hi,

Indeed if the shorcode behind the button need ti by different then you need to create templates for each button and this will not be very easy, I was thinking that you want to have one or two functions under button, in this way were all about one or two templates, but in this case will be better t use a child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ in this way you’ll not lose the changes in the theme core.

Thank you!

Hello !

Unfortunately the Disqus plugin is an untested plugins by our developers so we cannot say for sure if this will work properly with our theme. We are sorry for the inconvenience!

Thank you for your understanding!

Hi,

Please notice that the Litespeed cache plugin was not tested with our theme, therefore we can not say if this is working correctly or not with our theme.
We recommend to use the WP Super Cache Plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you for your understanding!

Hi,

Please check to see if the new option to show the responsive version is activate http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/
If the problem is still there please deactivate all cache plugins and non theme plugins and check again.

Let me know the results!
Thank you!