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Calin
tagDiv Staff

Hello,
That topic is quite old and it is for users that are using standard templates from the tagDiv Standard Pack. I see that you are not using standard template and you have cloud templates, so the settings need to be done differently.
First you’ll need to set the post views element on your single post template, right now this is not set -> https://i.imgur.com/1ZftBKe.png -> https://i.imgur.com/SFthaAq.png -> https://i.imgur.com/oX2Ls2h.png after that be sure that you have the option 7 days post sorting enabled in the theme panel -> https://forum.tagdiv.com/7-days-post-sorting/
I hope this will help you!
Thank you!

Calin
tagDiv Staff

I understand what you mean, but those were the steps that where made for the mobile theme to make it faster -> https://i.imgur.com/7TwUEdy.png so the mobile theme editor will not work with shortcode from builders, you need to use only the mobile editor to create the pages content.
So, my suggestion is to use the responsive version on those pages (https://i.imgur.com/VaZYWDa.png) or in case that you have many pages, then I think that you need to disable the mobile theme plugin and use the responsive version.
Thank you for your understanding!

Calin
tagDiv Staff

Hello moneydial,
The problem persist if you disable, delete and reinstall the theme plugins from Newspaper > plugins?
Is this problem persisting is you use only tagDiv plugins? If yes, then please make sure that you have a fill backup for the website (if is need) and please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to inspect and fix this problem. We’ll check it ass soon as wee can.
Thank you!

Calin
tagDiv Staff

Hello joray25, for this problem please contact us via email at contact@tagdiv.com and please provide the license key that you want to use to activate the theme and you get the “Envato API is down, please try again later” message. Also, please include the website link where you want to activate the theme.
We’ll check this as soon as we can!
Thank you!

Calin
tagDiv Staff

I see.
Can you please make a full backup for the website and contact us via email so one of our developer can take this situation and solve it?
If you agree, please contact us via email at contact@tagdiv.com and we’ll try to resolve it as soon as possible.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
Indeed, Google first indexes the mobile version, therefore, Google taking SEO factors from the mobile page setup.
But, keep in mind that using specialized plugins in SEO, will created SEO for both versions.
Thank you!

Calin
tagDiv Staff

Hi trebol30,
We recommend from the start to use wp memory limit 256MB -> https://i.imgur.com/78VTWZk.png also we recommend to use a host that can provide at least 2GB memory for your website (for a cheap host) and at least 4-8Gb for VPS and dedicated server -> https://i.imgur.com/G8qMbmj.png
So the fact that the plugins that make up the whole theme and offers 90% of the theme features consume 200MB does not seem a bit exaggerated, but it depends on host you are using, and in your video I saw that the limit for you is 512MB, not even 1Gb.
My recommendation is to upgrade the host or replace the host with a better one that can give you more resources.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
Is this problem persisting when you are logged in? Did you try it only with the theme plugins?
Also, do you use object cache?
Thank you!

Calin
tagDiv Staff

Hi,
Please check the suggestion from here -> https://forum.tagdiv.com/topic/modal-images-lightbox-is-not-working-on-images-and-gallery/
I hope will help you!

Calin
tagDiv Staff

Hello,
There are 2 elements that can be used for this. You can use the Authors box (but this has a few options for layout, but is displayed automatically all authors) or the Author box, this need to be set manually for each author in part but has more options, for example a link to the author page -> https://i.imgur.com/pJ005Zy.png
I hope this will help you!

Calin
tagDiv Staff

Hi CavallinoTreporti,
Can you please provide some more details, de sidebar widgets are no longer displayed in posts or there are no widgets sidebars (because the widgets are removed from sidebars)?
Also, do you use a child theme?
If you set the previous version that you had, does the problem persist?
Thank you!

Calin
tagDiv Staff

Hello,
This is because the Google reCAPTCHA v2 plugin does not apply to the mobile theme plugin only on the responsive and desktop version.
My suggestion is to disable the mobile theme plugin from those pages -> https://i.imgur.com/2Z0upaK.png
Thank you!

Calin
tagDiv Staff

Hi mattemkadia,
Indeed that is quite old theme version.
Please use the suggestion from this topic, the steps that need to be done are the same -> https://forum.tagdiv.com/topic/unable-to-upgrade-from-9-6-to-11-4/
and please be sure that you have a full backup for your website and database before updating the theme.
I hope it will help you!

Calin
tagDiv Staff

Hi,
Unfortunately, our theme does not have this option, but you can do this using the breadcrumbs from a SEO plugin, for example Yoast SEO.
To set it in the theme you’ll need to use the shortcode and set it with the tagDiv Composer in pages and cloud templates in a column text or text with title element.
Thank you!

Calin
tagDiv Staff

Hello,
Most likely the menu has been deleted, what you can do is use a revise for that cloud header -> https://i.imgur.com/FvyFUN0.png -> https://i.imgur.com/Mn5tw9Q.png
Another solution is to re-import that cloud header.
Thank you!

Calin
tagDiv Staff

Hi serambca,
I think that this article can help you -> https://imagify.io/documentation/my-images-are-broken/
Thank you!

Calin
tagDiv Staff

Hi bizudaniel,
I did not understand if before the update you use mobile theme plugin or not, or it was only used for amp.
The layout and header you have now can be edited using tagDiv Composer.
For using the mobile theme or/and amp you can check those guide:
-> The Newspaper Mobile Theme: Introduction
-> The Mobile Theme settings
-> tagDiv AMP Plugin Tutorial
Also, this video can help you -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!

Calin
tagDiv Staff

Hi,
I think I understand where the problem is. It may come from the blocks. On each module in the blocks there were 2 links to the post, and at the suggestion of several users on one of the links was placed nonflow.
Now the problem is that there are other users who come and report that for them this is not ok, so our developers have decided to introduce an on / off option to nonflow on this link. This option will be added in the coming update.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
Indeed, there was a bug in the update that apparently affected the mobile pages in the categories. Our developers have fixed this issue and the fix will be offered in the next update.
For a quick solution you can replace the code from this file td-cloud-library/includes/tdb_functions.php with the code from here -> https://pastebin.com/QanXUMrH
In case that there are some problems after replacing the code, please disable and delete the tagDiv Cloud library and reinstall the plugin from Newspaper > plugins.
Thank you!

Calin
tagDiv Staff

Hello,
If you use standard post templates and you have not set the individual sidebar, then you can set a global one in the theme panel and it will apply to all posts that are set to the default sidebar-> https://i.imgur.com/I6mLkNY.png
Unfortunately if individual sidebars are set, they can only be changed manually on each station and side.
Another solution would be to use a function that switches the sidebars from all posts to default.
Thank you!

Calin
tagDiv Staff

Hi gwk,
This is a rather strange situation, normal with the settings in this guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ you should get some better results.
Also, if you want you can check our guide for How to Make the Site Faster -> https://forum.tagdiv.com/how-to-make-the-site-faster/
I hope this will help you!

Calin
tagDiv Staff

Hi,
Thank you! indeed, the tagDiv Composer is a powerful tool, is not so easy to learn, but once you do it, you can do almost everything with it!
If you want you can view our tutorials here -> https://www.youtube.com/watch?v=SoGQ0d5kIBg&list=UUOT1RiNysIPCTPSnVZskwtQ, they can help you, also the documentation and we, the support team are at your disposal.
Thank you!

Calin
tagDiv Staff

Hello,
We are glad that you managed to solve the problem!
Thank you!

Calin
tagDiv Staff

Hello Alex,
Can you please make a test, please disable and delete all tagDiv plugins that you have enabled and go in Newspaper > plugins and install them from there.
Please check this topic -> https://forum.tagdiv.com/topic/please-fix-the-review-schema/page/2/
Normally the problem should be fixed!
Let us know the results!
Thank you!

Calin
tagDiv Staff

Hello,

Our theme has 3 header files, on in theme, one in tagDiv Composer (wp-content/plugins/td-composer/legacy/Newspaper/header.php) and one in tagDiv Standard Pack (wp-content/plugins/td-standard-pack/Newspaper/header.php), now if the standard pack is enable and you do not use a cloud template then you’ll use the file from standard pack, if this plugin is disable or you use a cloud header from tagDiv Cloud Library then it will be used the file from composer, if both of these are disable will be display the one from theme (wp-content/themes/Newspaper/header.php).

I think this is the file that I think you need to edit wp-content/plugins/td-composer/legacy/Newspaper/header.php
You will also need to use a child theme to avoid making these edits after each update -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

I hope this will help you!
Thank you!

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