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Calin
tagDiv Staff

Hi,
Unfortunately, our theme does not include an option like that. Sorry about that.
However, there are some dedicated plugins that might be able to achieve this, such as:
If-So Dynamic Content Personalization -> https://wordpress.org/plugins/if-so/
PersonalizeWP -> https://wordpress.org/plugins/personalizewp/
Thank you!

Calin
tagDiv Staff

Hi,
Have you tried translating that template before? I just ran a test and noticed that when using the Duplicate option, the template can be duplicated for the other languages https://imgur.com/DPOXyzs
If possible, could you provide temporary wp-admin access to the website? We’d like to check it directly and see what might be happening with your installation. Before doing so, please make a full backup of the site.
After that, contact us by email at contact@tagdiv.com and include the wp-admin access details so we can investigate the issue further.
Thank you!

Calin
tagDiv Staff

Hi,
Ok, so if the popup is working when you are logged in but is no longer working when you are not logged it means that is related to a css or js that is cached. No,w since the popup modal is not set using the option from our theme (Modal Popup) I’m not sure taht js files are used by the plugin Forminator please try the sugestions made by the author plugin – https://wordpress.org/support/topic/forminator-forms-not-showing-up/
Thank you!

Calin
tagDiv Staff

Hi Barbareto,
For this, you can use the Mobile page template. Here are the three available solutions for the mobile version:

1. Responsive Desktop Version – The default responsive layout that adjusts to mobile screens using tagDiv Composer – https://i.imgur.com/apZQZ0o.png
2. Mobile Page/Template – A custom mobile layout that can be created using the tagDiv Composer.
3. tagDiv Mobile Theme Plugin – A separate mobile theme that provides a dedicated mobile experience but is limited in edits and changes.

Note: When the tagDiv Mobile Theme Plugin is activated, it takes priority and will be displayed on mobile devices. If it’s not active, the system will check for a mobile page/template built with tagDiv Composer. If neither of these is in use, the responsive desktop version will be shown by default.

Thank you!

Calin
tagDiv Staff

Hi,
To replace the current license key with the new one, you’ll need to connect on that domain and go to Newspaper > system status, there you’ll see a reset key button, click on that button and the current license key will be removed, after that use the new license key to activate the theme.

Normally a license key is for 1 website, please check the ThemeForest license specifications here – https://themeforest.net/licenses/standardhttps://themeforest.net/licenses/terms/regular -> https://prnt.sc/X0AldIM7e7ni
We allow the key to be used on 2 websites at the same time because we consider that most website owners require a testing website besides the live website, and the theme must be activated there as well.
If you used the license key on more than 2 domains, then it will require more license keys. Also, we can not interfere with the domains that are online and use the theme that has been activated with the license key.

Calin
tagDiv Staff

Hi,
I see, in this case, please contact us via email contact@tagdiv.com, make a full backup for the website, and provide WP-Admin access to investigate this situation. Also, please include some screenshots of the settings from PayPal related to these settings. We’ll check it as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi,
What I recommend is to use the cloud templates, which can be edited using TagDiv Composer and you can also use custom fields on them.
In your screenshot, you have the old template, those cna be edited only in files, but can be set in a child theme – https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you!

Calin
tagDiv Staff

Hello,

Here are the three available solutions for the mobile version:

1. Responsive Desktop Version – The default responsive layout that adjusts to mobile screens using tagDiv Composer – https://i.imgur.com/apZQZ0o.png
2. Mobile Page/Template – A custom mobile layout that can be created using the tagDiv Composer.
3. tagDiv Mobile Theme Plugin – A separate mobile theme that provides a dedicated mobile experience but is limited in edits and changes.

Note: When the tagDiv Mobile Theme Plugin is activated, it takes priority and will be displayed on mobile devices. If it’s not active, the system will check for a mobile page/template built with tagDiv Composer. If neither of these is in use, the responsive desktop version will be shown by default.

Also, the tagDiv Mobile theme is the only one that can be used for AMP. Unfortunately, the options for editing the layout are only a few. Also, pages need to be remade using the mobile editor only:
https://forum.tagdiv.com/mobile-theme-introduction/
https://forum.tagdiv.com/the-mobile-theme/
https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Calin
tagDiv Staff

Hi Jude,
Great to hear you managed!
You’ll need to follow the same steps for the pages, too.
Thanks!

Calin
tagDiv Staff

Sorry, I meant to say to disable the tagDiv Mobile theme plugin.

Calin
tagDiv Staff

I understand. At this point, I’m not sure what else to suggest to fix how the ads adjust for each viewport.

Calin
tagDiv Staff

Hi,
I just checked, and I see that you have now an article published in 29. Is this one that you are referring to? https://i.imgur.com/JW3pwTc.png
Did you manage to resolve the situation?
Thank you!

Calin
tagDiv Staff

Hi,
To have the responsive version on mobile, then please go to your dashboard > plugins and select the tagDiv Mobile theme plugin, clear the cache, and the problem will be resolved.
Thank you!

Calin
tagDiv Staff

Hi,
Could you provide a link and some screenshots showing the problem?
Normally, the header section can be edited using tagDiv Composer and you can edit it with the element you want and you can also enable/disable the sticky header – https://forum.tagdiv.com/header-manager/ https://i.imgur.com/pAia068.png

Calin
tagDiv Staff

Hi,
Please make a full backup for the website and contact us via email at contact@tagdiv.com and provide wp-admin access. We’ll investigate the problem as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi,
For this, you can choose the video format – https://forum.tagdiv.com/featured-image-or-video/, the results will be similar to those from the video news demo https://demo.tagdiv.com/newspaper_video_news_pro/, the video will be popping up on flex blocks when you’ll click on the featured image.

Calin
tagDiv Staff

Hi Mick, if those are ads and they’re not displaying, it usually means something is blocking them. This could be a browser extension or a security application on the computer.
Please try testing with different browsers and also in incognito/private mode, and let us know if the ads display there.

Calin
tagDiv Staff

Hi,
I see, if you want to use it on the trending now element from tagDiv Composer, you can use this custom css
.td_block_trending_now:before {
content: "";
position: absolute;
background-image: url(data:image/svg+xml;base64,PHN2ZyB3aWR0aD0iMTgiIGhlaWdodD0iMTAiIGZpbGw9Im5vbmUiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PHBhdGggZD0iTTEuODMzIDEwTC42NjcgOC44MzNsNi4xNjYtNi4yMDggMy4zMzQgMy4zMzNMMTQuNSAxLjY2N2gtMi4xNjdWMGg1djVoLTEuNjY2VjIuODMzbC01LjUgNS41TDYuODMzIDVsLTUgNXoiIGZpbGw9IiMwMDAiLz48L3N2Zz4=);
background-position: 0;
background-repeat: no-repeat;
width: 100%;
height: 100%;
top: 1px;
left: -4px;
}

The results will be – https://prnt.sc/vFakDGQG2bCR
Thank you!

Calin
tagDiv Staff

HI,
I understand, for this you need to check how the plan has been set, if this is set per month or year, it can be purchased one time per month or per year https://forum.tagdiv.com/subscriptions/https://prnt.sc/cnZrtLBM4dXc use the unlimited option on that plan.

Calin
tagDiv Staff

Hi mrjukic,
If the api keyes are set in the theme panel and the social counter is still not working, please make a full backup and contact us via email at contact@tagdiv.com and provide temporary WP-Admin access to investigate the situation.

Calin
tagDiv Staff

Hi,
When WPML is used with our theme https://forum.tagdiv.com/using-theme-translations-together-wpml/ the cloud template will be displayed for the language that has been imported, to display it for other languages, you need to duplicate it for that language and after that, edit the text in that language https://i.imgur.com/fd9AonW.png https://i.imgur.com/DPOXyzs.png https://i.imgur.com/SM7h0xa.png
https://forum.tagdiv.com/using-theme-translations-together-wpml/

Calin
tagDiv Staff

Hi,
Use tagDiv Composer to edit the page, after that select the button and search for icon – https://prnt.sc/cpaWq8RAni-a just replace the icon and save the changes.

Calin
tagDiv Staff

Hi,
Ok, in this case, use tagDiv Compsoer edit the page and select each column on mobile https://prnt.sc/d_aIW1Nn0uaZ and set in css tab 50% width and set display inline-block – do this for all 4 columns and it will display 2 on the same row https://prnt.sc/6Nawj2LirmXo

Calin
tagDiv Staff

Hi,
Please make sure that you have created your Live App from PayPal My Apps & Credentials, get the Client ID for the Live App, paste it in the specific field from tagDiv Opt-In Builder settings, and UNCHECK the Enable test mode – https://prnt.sc/jzcl1NxEKt-X
https://forum.tagdiv.com/paypal-setup/

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