Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persists, please provide me a link where I can inspect it, in this way I will be able to provide a better answer.

Thank you!

Hi,

Yes, if you are using the mobile theme plugin, then the layout will be different on mobile, only the responsive version will be similar with desktop version.

Have a nice day!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank for your understanding!

Hi,

If you are referring to video playlist -> https://i.imgur.com/tvbAsDP.png unfortunately there is no option to set the video on mute also this can be done only with custom work, sorry!

Thank you for your understanding!

Hi,

If you want to change the background image from mobile menu or search , you can do it from theme panel> background -> https://i.imgur.com/a5UgjpK.png also the colors can be change from theme panel> theme colors > mobile menu -> https://i.imgur.com/p6H7Dz0.png
If you are using the mobile theme plugin, you need to change it from > theme panel> mobile theme > https://i.imgur.com/H2lwlCw.png

Hope this will help you!
Thank you!

Hi,

Al the posts that do not appear in search are using “” in post title?
make sure that you do not us some code to exclude posts/pages.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If you want we can take a look, for these please make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Where is showing your site the Code Ratio? this results is for posts or pages? please provide some more details and some screenshots.

Thank you!

Hi,

Usually the h1 is set on logo, if you are using a cloud header from tagDiv Cloud Library, you can have a different H1 per page/posts, another way is to using the Page Builder + Page Title on page template, this should set your page title as h1 and remove the h1 from logo.
If you want that your title to have the h1 set instead of logo, then please check if you are using a cloud header, if yes, then you can edit it with tagDiv Composer and disable the h1 -> http://prntscr.com/q1ohji from desktop and make sure that you do the same for mobile logo -> https://www.screencast.com/t/xVUjIMUelXA2 -> https://www.screencast.com/t/ABTw6DUnbMjH and the problem will be solved!

Thank you!

Hi zibi,

I think that the underline is like this -> https://i.imgur.com/9AeQRwS.png because the page that is set on home element is set in inspiracje element too -> https://i.imgur.com/Qwfsk6n.png remove it from there and then the underline will be display only under the element that has the selected page.

Thank you!

Hi,

Make sure that you are using Yoast SEO for sharing on twitter -> https://i.imgur.com/q4Y4QSf.png this should fix the problem with TWITTER CARD.

Thank you!

Hi finejoeyoung,

Please note that the mobile theme and amp are only for mobile devices, not for desktop. When these appear on desktop, then something is not working correctly, usually is a cache problem.

Thank you for your understanding!

Hi,

If you want to use meta description on your website, we recommend to use a seo plugin like Yoast SEO: -> How to Add Keywords and Meta Descriptions in WordPress

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hi,

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and the licence. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Hi,

This guide will help you fix the strange looking thumbnails from your pages -> https://i.imgur.com/DEkKh8y.png -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Let me know the results!
Thank you!

Hi,

If you are using a single post template from tagDiv Cloud Library you need to edit it with tagDiv Composer -> https://i.imgur.com/OFlQlAw.png select the single post content and in style tab set the links color -> https://i.imgur.com/8VfwSdJ.jpg if you are using a standard post template, you mast use a custom css.

Thank you!

Hi,

The amp url will be https://website.com/post-url/?amp this will not affect the seo, but is possible to be some changes because is possible that google need to re-index the new link.
-> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Hi,

If you are referring to featured image that need to be display when you share a post on Facebook (this option should make the settings for whatsapp too), then you can use our guide from here -> https://forum.tagdiv.com/facebook-share/ use yoast seo.
If there is still a problem, please provide me a link to your website where I can inspect the problem.

Let me know the results!
Thank you!

Hi,

Unfortunately for me is no longer appear the “Web Story” element from some while (https://i.imgur.com/4zai3JQ.png), after I’ve made some search on google and if found this -> https://amp-wp.org/documentation/amp-stories/
What version of amp are you using? or maybe you are using some extra plugins for story.

Thank you!

Hi,

Here -> https://i.imgur.com/GnvGm0K.png you need to click on the arrow and the drop-menu will be display, after that you can hide one logo and display only the other one.

Let me know the results!
Thank you!

Hi notjustpcs,

Normal if you are using the “Unique articles” all the posts should be display only once on page, usually when this option is not working is because of some untested plugins.
Another way to set the articles only once on a page is to use the offset option from blocks/grids, this option can be set using tagDiv Composer -> https://i.imgur.com/8yHfQMq.jpg you can check more about this option in our guide from here -> https://forum.tagdiv.com/block-settings-guide/

Hope this will help you!
Thank you!

Hi malikmubshir,

The Single- Related will display the post related from the same category or tag -> https://i.imgur.com/NucJLmE.png or on classic block -> https://i.imgur.com/XtxujQn.png

Thank you!

Hi fabioweb90,

Unfortunately in Newsmag there is no block that can be set in the way you like. But you can set 2 blocks to achieve that layout, for example you can set the block 3 and set it to display 4 posts -> https://i.imgur.com/GiuH0Vb.png after that set the block 7 and set to display 8 posts -> https://i.imgur.com/3kMF1zp.png after that you can set filters on these blocks -> https://i.imgur.com/RYcc2hb.png and you can set an offset for the block 7 to not repeat the 4 articles -> https://i.imgur.com/pc73PmW.png -> https://forum.tagdiv.com/newsmag-block-settings-tutorial/

Thank you!

Hi finejoeyoung,

The mobile theme plugin is made only for mobile devices, it can not be use on desktop.
In case that the mobile theme plugin is displaying on desktop, then is a cache problem.

Thank you for your understanding!

Hi,

Unfortunately i can not inspect your website because this is set in maintenance mode -> https://i.imgur.com/nvwld6p.jpg

Also the only way that can make the footer from Newsmag to differ in your website is if you have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!