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- NewspaperGeneral Options that May Interfere with the Newspaper Theme
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Hi,
I have cleared the CSS generated file, clear the advanced cache and it seems that it solves the problem.
Not sure why?
For some reason I still have no settings in the footer even after backup-restore from theme settings.
But I don’t have the footer appearing. But no control on that specific page.
https://snipboard.io/dqf9QB.jpg
Trying other subsite I do have access to the footer menu settings on the same installation.
I’m using a multisite system I know that the theme is not 100% compatible.
Hello!
I checked your website and it seems you have the same header and footer.
Please clear your cache and try again(also from your browser).
Did you manage to solve the issue?
Thank you!
Hello!
You cannot translate the theme panel. You can translate content and pages if you want.
For caching we recommend using wp-super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello!
Please make sure you have Font Awesome installed and active.
Try to do these steps also:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know about your results!
Thank you!
Hello!
If you reinstall Composer and did not help, then please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know about your results!
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know about your results!
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know about your results!
Thank you!
Hello!
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Try to do these steps also:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
We recommend using the WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let me know the results!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
We have lost the Footer settings in the control panel and have now a line with Copyright:
© Newspaper WordPress Theme by TagDiv and footer menu
This has erased the previous information.
https://snipboard.io/SULFs7.jpg
https://snipboard.io/t0clDP.jpg
I will clear the CSS analyzer and cache to see if this can help
Hello,
Please set it on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj
Please make sure that you have cleared your cache.
Let me the results!
Thank you!
Hello!
I have reinvestigated your website and it seems to have some minor issue here and there: https://www.screencast.com/t/I5G5My2l You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Apparently, the support team on email just told me to reset the key of the license and the clear all cache and should be solved. I just downgraded and upgraded again it fixed the problem though. I am really frustrated with all this. Can’t keep my site up for 5 days and a new problem appears.
Hello,
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please ask your host if it has a cache plugin installed.
Let me know the results!
Thank you!
Instagram isn’t connecting. I’ve reconnected—twice—and cleared my cache, but it is still not connecting.
I have a problem on the “editorial” page (https://www.moviemag.it/redazione/). When I enter the editorial staff page I don’t see the team photos —> https://ibb.co/jTj3kjY
If I go to “edit with tagdiv composer” I see all the images. https://ibb.co/QvPCFz5
I reloaded all the images but nothing has changed. I also tried to add the template team from “cloud” but the images are seen only when they are in “composer”. When I save and view the page I do not see the images of the editorial staff.
I tried to disable “composer” and clear the cache. Then I reactivated “composer” and cleared the cache again but nothing changed. I don’t know what to do anymore. Help.
Thanks!
on my staging site i have created some vimeo playlists with several videos. upon client review they decided to update the titles on vimeo so they are more user friendly. the titles will not update in the playlist element, they are somehow cached or stuck in the original state. i have used wp engine cache to clear it and did not work.
i tried putting on a new page in a new playlist and titles are not updating.
i went to my prod sit and tested it and the titles DID change.
how can i ensure this is fixed once we push staging to prod?
Go into the plugins menu and turn the TD plugins back on (Composer etc), then it should work, if you are using a cache, clear it once.
Hello,
I verify your logo and seems you have set on it, two URL =>=> https://i.imgur.com/SxkzA86.png and because of that error occurs, so please edit with tagDiv Composer, and verify the logo URL to be set correctly, also, if you have extra plugins, please deactivate it, clear all cache and see if the problem persists.
Thank you!
Hi,
Please do a test using only the tagDiv plugins on a staging website, and see if then the single post template changes.
if then, everything is fine, please check if you don’t have a plugin conflict, so please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello, I have the following problem my Home
https://www.radiomarcabarcelona.com
I observe with Firefox and in Chrome in the incognito tab, the Home is seen as if it were a Mobil version.
I have disabled W3cache, disabled tagDiv Mobile Theme, and disabled AMP as well. After all this, the Home continues to be seen as if it were on a mobile phone. I have Newspaper 11
I attach a photo of how it looks in Firefox and in Incognito Window
https://www.radiomarcabarcelona.com/goodnews-design/Firefox-incognito.png
It only happens in Home, in the rest of my pages, everything seems to work correctly.
I don’t know why this happens?
I hope your help. Thanks
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello!
On https://crictamil.in/ it seems to be a bug that loads an element which slides at the beginning of the theme. lease check your website on different browser and incognito mode. This issue seems to be only on your side. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Our developers are currently working on optimizing as much as possible the theme for this new requirements done by google.
Thank you!
