Search Results for 'cache'

Hello @oondeo!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello !

Please make sure that your update has been done according to our procedure as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/ Also please take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the result !

Thank you !

Hello,

Usually, can be from firewall or security module which blocks admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Thank you!

Hello !

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello,

I checked your website and it seems to be the last posts => https://www.screencast.com/t/3d0dzRmwpyQW or where do you say they don’t appear?
Also, start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Hope that helps you!

Thank you!

Hello !

Please make sure to clear your browser cache, on Chrome is CTRL+SHIFT+R as you can see here the margin is on chrome too: https://www.screencast.com/t/KJLivF7Am37L

Please try this css code as you can see here: .td_block_wrap {
margin-bottom: 0px;
}

The code must be inserted in here: https://www.screencast.com/t/ey1aZnd3MgII

Thank you !

Hi,
So if that is a Js error it may be fixed using the jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Also make a test only with theme plugins.
Hope this will help!

Hello!

Yes, these are the latest versions: https://i.imgur.com/i56RU3f.png
You can test it with that plugin, but please note we can not provide support for untested plugins.
Also, start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

With TagDiv Composer plugin you can modify a cloud/PRO template and not a default one.
If your changes is not saving at all, then probably there is a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let us know about your results!

Thank you!

Hello!

Please edit the page with TagDiv Composer plugin and make sure you set up the excerpt length for that element. To be sure click on that excerpt and see if there are the settings correctly. If the changes are working with the plugin, then it should reflect the changes also in your website.
If the settings are working, but the results are wrong then please start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know about your results!

Thank you!

Hi,

Make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

If you deactivate the Hummingbird plugin and now the icons are displayed normally even when you are disconnected and the cache is clear, then is a plugin conflict, which causes this problem and I don’t know what settings need to be done for that plugin, because the Hummingbird plugin is an untested plugin with our theme.

Thank you for your understanding!