- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
- NewspaperHow to Update the Newspaper Theme
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello andrew40,
Please try to update the theme to the latest version of it via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all your caches, purge CDN files if you are using the CDN system and check the results. If the problem is still there after update, please provide your website URL so I can take a closer look at your website.
Thanks for the message!
Hello,
It seems the black color is coming from your end. The theme css does not apply as it is rewritten by either a custom css in the theme panel or a plugin css.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello mattemkadia,
First of all, please ensure that you have made your theme installing via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, if the problem is still there, please check your backend of your website and check the Big Grid to be in full row, with layout 1/1. Clear all your caches and check the results. You can provide your website.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello marc1993,
I have inspected your banner and as you can see -> https://www.screencast.com/t/atrSRrU5QX, the writing is part of the image. If you want to achieve this, you should edit the image in Photoshop or anything else, write there as you want and then you should load in your backend, clear all your caches and check the results.
Thanks for your understanding!
Hi,
Please try to disable all the plugins except Visual composer, clear your cache and purge cdn files if used, then check again. If this does not fix the problem, you could do a fresh install with the latest version using the ftp method – https://forum.tagdiv.com/install-via-ftp/ and install only the recommended plugins that come with the theme. Also make sure you use the latest Visual composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thanks
Hello tonyalex,
I have checked your website and I did not saw any problems with your theme, as you can see here -> https://www.screencast.com/t/CPqcUH68CS1W Try to refresh your page and check the results. Clear all your caches after this. Also, try to remove all the server caches and if you do not have any access to do this, you should consult the hosting provider and request this task.
Please notice that the mobile theme makes some troubles due to WP Super Cache plugin. Also, the WP Super Cache plugin is compatible with the mobile devices, but if you are using the Mobile Theme, please notice that you should make some changes for a better working. This could be a problem from wp super cache and not the browser. If you use the plugin, please use this method to fix the issue:
Use this link and add the customization as marked here: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there.
Hope this helps!
Thanks for your understanding!
Hi,
Is there any way I can remove a background image from a post? After creating several posts without problems (and without background images), the next post suddenly had a background image – even though I am using the same post template and all other settings remain the same.
How my posts are supposed to look (and how all others look): https://www.screencast.com/t/f4itIJkCSq36
How the new post looks: https://www.screencast.com/t/MWUGWCTxCV1n
I have tried creating the post several times now with different names and links, and it looks okay at first. However, in the final stages (adding categories, changing the author and uploading the featured image) the background image suddenly appears again. It even happens regardless if it is a new post I have created or if I update one of the example posts that came with the theme.
I even tried to delete the image, which appears in the background, from my media center and I deleted the cache too, but the image keeps appearing.
There is no image uploaded in the Theme Panel –> Background –> Site background. And I use the default post template, which does not have a background image. Additionally, when editing the post I do not see anything about a background image.
I am going out of my mind trying to find the cause of this and where to remove the image, but still no luck, so I hope you can help me 🙂
Thanks in advance.
Best regards,
Luise
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
It seems that the image is not found on the server – https://www.screencast.com/t/eVCxUgCFP2k Make sure the image source is valid and it still exists in the post and the server. You could also try to disable all your plugins except Visual composer, clear the cache and purge cdn files to rule out a plugin conflict or a plugin causing this.
Thanks
Hi,
There should not be any problems with the WP Super Cache and the theme. I have inspected your site and I do not see any problems with the responsive theme at the moment – https://www.screencast.com/t/uf5eJwK3yf – https://www.screencast.com/t/yZvGtIeCY everything seems to display properly and the site loads fine. Here is a guide to help you configure the cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ You should also test this while having only the required theme plugins activated, maybe a plugin could be causing this.
Thanks
Facebook is not working. Please advise. Clearing cache does not work. There are no other Plugins. Others are now stating the same issues.
Getting loads of these type of errors in the log files..
PHP Fatal error: Uncaught Error: Call to undefined function mb_convert_encoding()
It refers to these lines:
/wp-content/themes/Newspaper/includes/wp_booster/td_video_playlist_render.php:174
also this error multiple times:
PHP Fatal error: Uncaught Error: Class ‘td_remote_cache’ not found in
these lines:
/wp-content/plugins/td-social-counter/td_social_api.php:48
Now… one more thing.
I strugled a little to add the Facebook Comments Moderation Tool.
Although he Facebook Developer guide for comments it’s sufficient and easy to follow it can be a litle tricky and can mislead your perception that moderation is not working. Here is hw I fixed to add Moderation Tool to my Facebook Comments Plugin. Here it is the documentation from facebook: https://developers.facebook.com/docs/plugins/comments/#moderation
First of all, you have to be in a point where you already see Facebook comments plugin on your page(s), okay? Only after you fix this is the time to step forward to add moderation on it.
1 – You have to make sure you Facebook App you’ve just created for your comments it is well setup. To make sure, go to you App Panel (https://developers.facebook.com/apps) open your app and make sure that a) it’s live/public under APP REVIEW section (right menu) and then that your configuration for your app is complete under Configuration (or Settings depending of your language). In this configuration section you have to make sure you have added a plataform for website / site. To add that you just click in Add new Plataform on the bottom of the page and select the option SITE. In the field that will open you put your URL for your blog for example: http://nicedomainname.com/blog. After you’ve done this you go to field up above named App Domains and inform the main domain name which is this case would be: nicedomainname.com and then you save your configurations. This all you have to do in your app before proceed.
2 – Then, you go to the moderation tool and do a little tunning on it. To access Facebook’s moderation tool you can use this link: https://developers.facebook.com/tools/comments. Make sure you select the app your are working on from the drop-box. Then you just need to click on Configuration (or Settings depending of your language) and do some adjustments on the options it shows. Observe that this is where you say to Facebook to mirror all comments from your blog from/to one of your FB’s pages (this option only works from the time you activate this and cannot be deactivated for a page after it is done, so choose it carefully although it is a nice feature). And for the last make sure you add all moderators under the moderators tab including yourself. (Note that you have to be friend of the person you want to add as moderator). You can explore all other options but basically in this area that’s all you need.
3 – Then you will need a little of programming again. But it is just a little. All you have to do is to add this litte piece of code within your <head> tag in your header.php file: <meta property=”fb:app_id” content=”YOUR APP ID” /> …. more specifically add this under this line <meta charset=”<?php bloginfo( ‘charset’ );?>” />. In the end your header could look like this (I’m using Newspaper so pay attention for any different. However the end result should looks similar):
<head>
<title><?php wp_title(‘|’, true, ‘right’); ?></title>
<meta charset=”<?php bloginfo( ‘charset’ );?>” />
<meta property=”fb:app_id” content=”YOUR APP ID” />
<meta name=”viewport” content=”width=device-width, initial-scale=1.0″>
<link rel=”pingback” href=”<?php bloginfo( ‘pingback_url’ ); ?>” />
<?php
wp_head(); /** we hook up in wp_booster @see td_wp_booster_functions::hook_wp_head */
?>
</head>
4 – Update your site, purge all caches and wait Facebook scrap recycling identify all changes which can take hours or days. And this is where I can say can be tricky and misleading. Because all you need to do are within the 3 steps above. However, if you try to immediatly see the moderation tool gets activated that will not attend your expectations because facebook is slow to identify all changes. BUT, and this is a nice thing, you can FORCE facebook to extract your pages and identify the brand new tag you’ve just inserted on your header.
All you need to do is to go to debug page and force this. The link is this: https://developers.facebook.com/tools/debug/sharing. Paste your URL with the facebook plugin and check if facebook can read your app id. In most cases the last time facebook extrated your page could be days before. Than you have this button “Extract again” that will force Facebook system to read again your page. Check if now your metatags are correct and if you app id shows up in fb:app_id field. If it shows up you can now reload your page and see the option “Moderation Tool” in the Comment box: Like this https://scontent-gru2-1.xx.fbcdn.net/v/t39.2365-6/12448449_1702676243339764_782736789_n.png?oh=15556d00a727244cb75e95a9033048ad&oe=592F427A . If you don see anything yet or your App Id is not showing up after you have added to your header, check if you have paste the code correctly, if your App ID is correct, if your App is Public already or if you have updated your site (update a page for example) and if you have purged all caches. It has to be quite straight forward to implement this.
If you’ve done all right you will start seeing comments getting to be reviewed or in “public” area of Facebook moderation tool.
Hi
Installed the Newspaper theme in my wordpress. Then installed the tech news demo. After activating I went to the theme panel and changed the header style. Did Save Settings.
Opened a new browser window and browsed to the site. I am not seeing the changes made to the header style when I browse to the site.
What could I be doing wrong ? I cleared the local browser cache also.
Hi!
I created a new grid template with VisualComposer. Added post excerpt with a class name.
But it controls only Text decoration, transform, Letter spacing, Font and Background color, Margin bottom, left right.
It does not control Font family , weight , style, size, Line hight.
Please let me know how do I get control over these.
The theme is up to date, cache and cdn empty.
Thanks!
Hi there! I upgraded the Newspaper theme last weekend to version 7.6.1 and started using the mobile theme. It works great, and the speed has impressed me.
Things have been almost completely normal, but sometimes when I load the site using a computer, the mobile version shows up. It has happened to other people too, and a screenshot can be seen on the link below. I don’t use any cache plugins, but I think there’s caching on the server side.
Do you know what might be causing this? Thanks!
https://dl.dropboxusercontent.com/u/831765/desktop-mobile.png
Hi Simion, thank you for the update. I have cleared cache and that seems to have resolved the issue.
Regarding the css solution you have suggested https://www.screencast.com/t/IuWRbfIuHBDG I wanted something that would make this consistent with the colors for category tags on pages. So on modules, the tag would be the same color as for the category page.
This means that the tags on the module would be directly related to each category color, instead of all having the same color.
Is there a solution to achieve this?
Thanks
Hi,
It seems that due to some customization or by some other action, the html structure of the theme is broken. I would suggest to disable all the plugins except Visual composer, clear the cache and check to see if the problem is still there. If that does not fix this, please try to make a fresh install using the latest version of the theme and the required plugins. Here is a tutorial to guide you through the update process – https://forum.tagdiv.com/how-to-update-the-theme-2/
Thanks
Hi,
At the moment I see you don’t have the mobile plugin activated. A possible solution for the problem you are having is to deactivate all your plugins except Visual composer and the mobile theme, because this could be caused by a plugin or plugin conflict, clear the cache and purge cdn files. Then check to see if the problem is still there. If not go ahead and activate the plugins one at a time to identify the one causing this issue.
Thanks
Hello dinkymonkey,
I have inspected your website and I saw that you are not using the latest version of the theme, you ar using the child theme and also, the required plugins are not updated, sorry! First of all, you should update your theme to the latest version of it which is 7.7, update the Visual Composer to 5.0.1, move the theme to the main theme, revert it to the default state, clear all your additional customizations, clear all your caches and check the results. For more information about theme update, please consult here -> https://forum.tagdiv.com/install-via-ftp/ and the guide for Visual Composer update, check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello dukai1011,
Please notice that our theme is fully compatible with the Rev Slider and until now we do not have any bad reports in this regard. If you are using some untested plugins, you should disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. It is possible that your untested plugins to interact with your theme core files and cause a lot of unknown issues. This can be a reason in this regard. If the problem is still there, try to make a new clean install from scratch via FTP way, install only the plugins which come bundled with the theme packet and check the results.
Thanks for your understanding!
Hi,
1. That should not happen since the custom color change made through the theme panel – https://www.screencast.com/t/3VaaynWKsGF overrides the default one – https://www.screencast.com/t/Ehs23Ot7OeDG Try clearing your cache after you make then change to the menu. I can not view the attached link – https://www.screencast.com/t/A4p04T3dr
2. The color set for the category tags is for the post pages – https://www.screencast.com/t/JpYmujN0 If you want to change it on modules you can use some css – https://www.screencast.com/t/IuWRbfIuHBDG
Here is a link to the browser inspector tool to help you identify the elements on the page and their classes and create custom code – https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
Thanks
