Search Results for 'cache'

Hello,

Please make sure you increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Plugins can also affect the image uploading so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

I suggest you try to disable all the plugins except Visual composer to rule out a plugin or plugin conflict that may be causing this and also clear your cache to see if the problem is still there. If you are using WP Super Cache here is a guide to properly configure the plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hello Leofitz,

I have checked your source page and I noticed that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown issues. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP because this is the surest method in this regard. For more information about this way, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thank you for your understanding!

Hello,

There is a bug in the wp super cache plugin that creates a few issues with the mobile themes on any website and any mobile theme.
Please use this link and add the customization as marked here: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there.

Thank you!

Hi,

Try switching to your main theme if you are using a child theme, also disable all your plugins and leave only Visual composer active, clear cache and see if the problem is still there. Most likely this is the result of a plugin or plugin conflict, so if the problem is not there anymore enable your plugins one at a time to identify the possible cause.

Thanks

The counter is affected by cache so please make sure you clear the cache in order for it to show the info when first creating the widget.

Thank you!

Hi,

You can find the list of changes in the last theme update here – https://themeforest.net/item/newspaper/5489609 @Mochal Probably your menu items do not fit in the available space in the header menu so they are being displayed in a second row, if you could provide a link to your website I can take a look and try to give you a solution if possible. Try modifying your fonts again in Theme panel->Theme fonts for the elements you want, and clear your cache after the changes.

@Incrosnatu Where exactly are the sidebars not showing? Try setting a sidebar again for your pages and posts or categories.

Thanks

Hi,

From what I can see your site is not displaying properly, at the moment it is full width so you can not see the background behind it, you should try to disable all the plugins except Visual composer and make sure you use the latest version of this plugin – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ clear the cache and purge cdn files if you use it. You should also consider updating to the latest version of the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hello pixelcenter,

It seems to be a problem with your theme layout in your homepage. Do you have made some changes inside your backend, Classic Mode, Text? You should try to re-make your homepage from scratch using the same blocks…you should try to delete the old homepage layout and make it again, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello meinPeKaWe,

You should load the support language from Theme panel, like this -> https://www.screencast.com/t/crdipFXsU Clear all your caches and check the results.

Thanks for the message!

Hello,

1. You do not have to use the plugin. Just use these settings in the cloudflare server: https://forum.tagdiv.com/cloudflare-cdn/ (if the plugin was required, it would have been specified in the documentation)

2. Our theme is fully compatible with https. You do not need any at all plugins to move to ssl.

3. Unfortunately since the plugin is not tested I cannot say for sure if it will work or not. You wuill have to try it out with a bit of trail and error. We only recommend wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

Please disable all other plugins except visual composer and wp super cache and clear all caching from the plugin.
Then test the views again. Also check your settings as you may not have activated the ajax view count. it is required if you use a cache plugin: https://forum.tagdiv.com/ajax-view-count/

Thank you!

Hello Chandan Kumar Singh,

I have checked your website, and I did not saw any problem with your site. How do you have tested the mobile version of Ie11? Do you have downloaded a browser for your phone? Please provide more details so I will be able to identify the problem. However, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and check the results.

Hope this helps!

Thanks for your understanding!

Well there are on the front end: https://www.screencast.com/t/9xqBnbjYN
This looks more and more like a plugin conflict.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello

@Roland Wenzlofsky If one channel or user works and the other does not, then there is some setting somewhere on the channel itself that is preventing the counter from grabbing the info. In most cases it;s the hide subscriber count that creates the problem. You need to show the subscriber count in order for the plugin to pull the info. If no subs are shown in the social network then no subs will be shown in the plugin .

@Marc_Ravaris it’s not the same problem. First , it;s not the same nework and second yours already displays 1 so it means the connection has been made but you probably have a very strong cache that does not let the plugin grab the updated info. Please clear all caching and contact your host and have them disable any hosting side cache.

Thank you!

Hello yasamasanati,

Please check again your System Status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!