Search Results for 'cache'

Hi,
We have no reports of this at the moment and our theme does not change the links. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the links again. If the problem is still there, please provide a link to your site and an example of how you are adding images so we can investigate this further.
Thank you!

Hi,

Please deactivate all your plugins except visual composer and most important: clear all caches whether it;s a caching plugin, browser, cdn or host.
Unfortunately I cannot test the sharing on your site as it’s in maintenance mode.
Le tus know if you still have trouble with this and if you do please either remove the maintenance mode or contact us via email at contact@tagdiv.com and provide wp-admin so we can investigate.

Thank you!

Hello mboydnv,

First of all, please notice that so it should look your SAY WHAT demo menu, like this -> http://screencast.com/t/eXtv6npfi I have checked your website and I saw that your main menu has been a bit of broken in iPad mode…but I have noticed that you have some additional customization through code that causes these secondary effects. Please try to revert the theme to the default state and then check the results because we cannot provide support for your additional customizations, sorry! Plese try to disable all the active plugins, leave just Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Also, if your problem is still there after this, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your problem.

Thanks for your understanding!

Hello,

It seems the block margins and padding are causing this. Please check your homepage blocks again under design options and remove any margins or padding applied to them. Also please try to disable all plugins except visual composer, clear cache and reset cdn files to rule out a plugin conflict.
Let us know how it goes.

Thank you!

Hi,

This is a known issue and it is related to cdn. The error will fix itself once all caches get cleared. Your site.host/cdn is feeding the old style.css file from newspaper 6 and until the cache/cdn is cleared it will show this way. Caches have a set time interval for resets, but you can reset them manually. It can be either a caching plugin, a cdn server or even hosting that provides cache directly. SO your options are either wait for it to clear or you can manually clear everything you can and try to find out if your host has any caching and how it can be cleared.
As for the social counter, please update the plugin as well. Disable and delete your current version and install the new version (4.1) that is bundled with the latest version of the theme.

I hope this helps.
Thank you!

Hello Tatiana,

Please notice that this type of plugin is tested with our theme and seems to work as properly with it. I suspect this issue comes from your untested plugins which you are using in the theme and which might interfere with the theme and cause a lot of unknown issues. Try to disable all the active plugins, leave just Visual Composer and SEO Yoast to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hi,
Please disable all your plugins except visual composer, clear cache and reset cdn files. This is most likely a plugin conflict. Let us know how it goes.
Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This could be a plugin conflict. If the problem is still there, please provide a link to your site so we can inspect it.
Thank you!

Hi,
The caching is the main reason for the counter not pulling the real value live. The social counter is not a live count and is affected by cache. It keeps requests to the server to a minimum of a few requests per day so it will fall behind with a few likes. If you have caching this will be even more visible as it will not display the new value until the cache is reset.
I hope this helps.
Thanks.

Hello Kingbreak,

Please ensure that you have the latest version of the theme and also, make sure that you have updated and all the required plugins -> Visual Composer 4.11.2 and Social Counter 4.1. Try to clear all your caches and test it again.

Thanks for your understanding!

Hello tintin,

This type of issue come from your server cache and if you cannot erase it, unfortunately, you will get this issue when you are using the mobile theme. I suggest you changing your hosting provider because as far as I know you cannot erase the cache from your dedicated server from Bluehost provider.

Thanks for your understanding!

Hello steventsakanikas,

I have tested your website in mobile mode and now seems to work as properly. If your problem reappears, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hello zingolo,

First of all, please try to disable all the active plugins, leave just Visual Composer, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
This theme behaviour regarding on hover on mobile it seems to come from your untested plugins which interact with the theme and which might cause a lot of unknown issues. Also, the problem which you have mentioned regarding on zoom in might come by some ads which are not correctly set (if you are not using the AdSense code and if you are using other ads and these are not added with div method might appear some behaviour like this) -> for more information about this method you should consult this -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Regarding on your Big Grid, please try to regenerate the thumbnails. -> http://screencast.com/t/d3jOHMWvHA For more information about this process, please refer to this topic here -> https://forum.tagdiv.com/topic/block-images/
Also, for more information about low resolution for images in mobile mode, please check this topic here -> https://forum.tagdiv.com/topic/feature-image-on-mobile-is-low-resolution/

Hope this helps!

Thanks for your understanding!

Hi,

Unfortunately it seems you have issues in your wordpress installation. This unfortunately is not theme related and falls beyond what the theme support can offer you. Please test newspaper without any plugins as plugin conflicts can also cause all kinds of problems.
Please disable all plugins except visual composer, clear cache and reset cdn files.
If you still get errors, please switch to a wp default theme and see if you still have these issues.

Thank you!

Hello,

If you set everything up properly and cleared all caches, the counter should work as expected. Maybe there is a cache you are not aware of. Some hosting providers have cache already set up on the host itself and that means, you have to wait until that is also reset. If you still have issues with the counter please send us an email at contact@tagdiv.com and provide a link to your site and a username and password so we can login and inspect the counter.
(We provide the same answer because the problem is the same for all people. There is no problem only old versions, missed settings, or caching. The plugin works.)

Thank you!

Hello Junior,

This behaviour appears because perhaps, you are using CDN system. So, to solve this problem, please try to clear all your caches (inclusive CACHE SERVER -> request this to your hosting provider), purge CDN file and test it again and check the results. Until now, we have encountered this problem and all of the customers which were had this issue were solved it by deleting the cache server. Please try to contact your hosting provider and request them to clear the server cache.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,
Please first try to make sure comments are enabled on your site from the wp settings->discussion settings: http://screencast.com/t/j4Ru2IDLhL then from the theme panel: http://screencast.com/t/kJEBqBj2 and on the post itself: http://screencast.com/t/oXo4Ey7H
if all of these options are enabled, then please try to disable all plugins except visual composer, clear cache and reset cdn files of you use it. Let us know how it goes.
Thank you!

Hello photooseu,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh/clean install from scratch with the latest version of the theme using the FTP method and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
This problem could be caused by the way you implemented ads. If your ads are non adsense then please use this method to implement them properly: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
You can also try to disable all plugins except visual composer. clear cache and reset cdn files.
Let us know how it goes.
Thank you!