Search Results for 'cache'

Hi,
Please check the plugins again as you still have a js error in your console: http://screencast.com/t/0GSxK2JIJM
The lazyload animation is the first to break on js errors that is why the images disappear. DIsable all plugins except visual composer, clear cache and reset cdn files. Then check your images again.
Thanks.

Hi,
The mobile menu is the same either you use the mobile theme or not. Please try it without any plugins. Dosable all of them except visual composer, clear cache and reset cdn files. Then check the menu again.
Let us know how it goes.
Thank you!

Hi,
this error is a caching issue. It means you still have the old version cached. Please clear all caches you might have either from a plugin, a cdn server or hosting cache. Also, if you use untested plugins, please try to remove them.
Let us know how it goes.
Thank you!

Hello,
Please deactivate all plugins except visual composer, clear cache and reset cdn files. Then test the demos again. If the problem is still there, try to reinstall the theme via ftp and make sure you copy over all files:
https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!

Hi,
I have inspected your site and saw the scrolling issue. Or theme does not have this by default if you check our live demo:http://demo.tagdiv.com/newspaper/ so I think it;s safe to assume it comes from other elements of your site.
Maybe you have some customization in place so please revert the theme to it’s original state. It could also be a plugin so please deactivate all plugins except visual composer, clear cache and reset cdn files. Then test your site again.
Let us know how it goes.
Thank you!

Hello admindoxa,

Please notice that if you want to know more details about this module, please check the plugin’s documentation here -> https://jetpack.com/support/wordpress-com-stats/ -> http://screencast.com/t/F7LH2UtR You will have to have enabled this module for your Jetpack. Also, please notice that our recommendation regarding on caching plugin is WP Super Cache.

Thanks for your understanding!

Hi,
You may have an incompatible plugin that causes this or maybe the theme update did not go as planned. The best thing to do is delete your theme and install it again fresh via ftp: https://forum.tagdiv.com/install-via-ftp/ and rename the plugins directory of wordpress. This way only the theme will be active with no plugins. Test it out and see if the dashboard displays the same. If the problem is not there anymore, you can redo the plugin folder name and see if there is a plugin that causes this issue.(also clear any cache you might have on browser, host or cdn)
Let us know how it goes.
Thank you!

Hello sfeaton,

First of all, please notice that you are using the latest version of the theme (Newspaper 7.1.1) because with it will come bundled the latest version of required plugins (Social Counter 4.0 and Visual Composer ->4.11.2). So, please try to delete your old of them from Plugins Area, like this -> http://screencast.com/t/iBEN025fJP and then you will install these plugins from Theme panel->Plugins Area which comes bundled with our theme, like this -> http://screencast.com/t/cBh15u5sF Try to clear all your caches and now you have updated all these plugins. Please try to do all of these tips only via FTP because this is the surest method for updating. For more information about updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps!

Thanks for your understanding!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. This could be a plugin conflict. You can also try to switch to a wo default theme and see if you still get the error.
Also if you use php 7, please deactivate wp debug as our theme was not yet tested with php 7.
Let us know how it goes.
Thank you!

Hi,
You can do a 301 redirect from the theme sign-in widget to the wp standard one by following this guide: http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/
As for the translation, I have tested this and works as expected: http://screencast.com/t/80SSea4e0Gv – http://screencast.com/t/THv7Vcy8M
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. Then check translations again.
Thank you!

Hello surfa,

I have checked your source page again and I saw that your untested plugins are still there. Please try to DISABLE all the active plugins and leave just Visual Composer to active, clear all your caches, purge CDN files if you are using CDN system and install only the plugins that come bundled with our theme to rule out the conflicting plugins. Also, please try to bring the theme to have the default state, without any additional customization to avoid these cases. Please notice that our theme has been tested and does not have this behaviour on mobile version, as you can see in our demo here -> http://demo.tagdiv.com/newspaper/ Please notice that our theme is very complex and has a lot of lines of code and if you are using some plugins which are not tested with our theme might appear a lot of unknown issues, like this case. So, if your problem is still there after these tips, please try to make a new install only via FTP with the latest version of the theme and check the results in the default mode.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,
We have no reports of this error up to this moment. We are not sure why this happens. It could be a plugin conflict. Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. Then test your blocks again and see if they still disappear.
Let us know if your blocks still disappear and if they do, please provide a link with a block that does not display anymore so we can inspect it and see why this happens.
Thank you!

Hello Donmartini,

Please try to do a fresh install via FTP because this is the surest method, in this case, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of the plugins, like ->Visula Composer 4.11.2 and Social Counter 4.0. Try to clear all your caches and test it again. Also, if you problem is still there after this advice, please try to make a new install from scratch and check the results there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Prabs_k,

For an accurate response in this regard, please notice that I will need to access your website so I can inspect it closer. Please ensure that you have cleared all your caches and test it again.

Thanks.

Hello lpecchi,

I have checked your website on my side in Incognito mode and the Social Counter are working as properly, as you can see here -> http://screencast.com/t/szWkhD0ASR Please notice that the browser does not have any effect for your Social Counter because the result which is displayed by this feature comes from a cache server and the browser does not have any influence in this regard.

Thanks for your understanding!

Hello admindoxa,

Please notice that our Big Grid element has been designed to be responsive, as you can see in our demo preview, here -> http://demo.tagdiv.com/newspaper/big-grid-1/ You can shrink the browser and you will see that the Big Grid is responsive one. Also, please notice that if you are using some untested plugins in your theme, these might interact with the theme’s code and might appear a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Try to bring the theme to the default state and check the results.
If your problem is still there after these tips, please provide your website URL so I can inspect it closer your Big Grid element and also, so I will be able to provide a more accurate response.

Hope this helps and let us know how it goes!

Thanks for your understanding!