Search Results for 'cache'

Hello stavrosgian,

So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to update your theme VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that all your panel settings were loaded in the MySQL database and you will not lose these settings. Also, if you have others customization through code, please notice that the latest update will overwrite these files and you will lose these customizations. So, if will have the backup, then you will have to re-add all your customizations for the latest update until you will achieve as you wish. Please check our change log here -> http://themeforest.net/item/newspaper/5489609 (check the bottom of the page) and there you will find what kind of modifications were made in our new update.

Thank you for your understanding!

Hi,
I’m not sure exactly why the speed is so slow on your site, as our live demo gets a 73 score: http://screencast.com/t/6hly7k8hmA
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. Thre is something altering the results.
Please follow this topic to improve general page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
A note on the speedbooster plugin: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Hope this helps.
Thank you!

Hi,
This issue is caused by caching. You updated recently but the old style.css is still cached and served instead of the new file. Please clear all caches from the cache plugin, browser, a cdn server or hosting cache you might have.
As for the mobile theme, please read this topic to learn more about it: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hello elgade,

Please notice that this behaviour is not okay for your side and this problem might be caused from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hi,
I have tested smartlist 2 and it displays properly just like on our live demo: http://demo.tagdiv.com/newspaper/smart-list-style-2/
This is most likely a plugin conflict so please deactivate all plugins except visual composer, clear cache and reset cdn files. The test your smartlist again.
Thank you!

Hi,
For some reason the css does not apply to the other titles. Please try this without plugins. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the smartlist again.
Let us know how it goes.
Thank you!

Hi,
The theme adds this css to the alt text inside the logo:
.td-visual-hidden {
border: 0;
width: 1px;
height: 1px;
margin: -1px;
overflow: hidden;
padding: 0;
position: absolute;
}
For some reason this is missing on your site. If you add this code the alt text will no longer be visible but this should be there by default. Please disable all plugins except visual composer, clear cache and reset cdn files. There is most likely a plugin that interferes with the css.
Thank you!

Hi,
These issues are most likely plugins that are not compatible anymore in version 7 of the theme. The theme got improvements especially in the speed insights. You can try to disable all plugins except visual composer, clear cache and reset cdn files. Then check your site again to see the results.
If you still want the previous version, please make a request at contact@tagdiv.com and we will provide it there. Please also include a link to this topic so we can identify you.
Thank you!

Hello all,

Please ensure that you have uploaded and the Social Counter to the latest version of it (4.0). Also, please ensure that you are using only tested plugins to rule out the conflicting plugins. Clear all your caches and check again.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello eyesandvoice,

If you are using the latest version of our theme (Newspaper 7.0.1) and the latest version of WordPress (4.5.2), please ensure that you have updated your Visual Composer to the latest version of this (V.C 4.11.2). The latest version of the WordPress ‘broke’ the V?visual Composer and create a lot of unknown issues which were solved in the latest version. Clear all you caches and test it again and see how it works.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hi,
In order to fix thumbnails, please make sure you have thumbs active in the theme panel: http://screencast.com/t/fzvX59kfx and then use this guide to fix them: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
For the bookmarklet, please make sure you do not have a plugin conflict on your site by disabling all plugins except visual composer, clear cache and reset cdn files if you use it.
As for the google analytics code, please just insert the large part of the code, not the small one. Please follow this topic: https://forum.tagdiv.com/topic/analytics-entry-in-theme-panel/#post-97773
Thank you!

Hi,
The multiple issues on your website are most likely caused by plugin conflicts. If you check the search that is not working as well and that is a definite sign of plugin conflicts. Please deactivate all plugins excepot visual composer, clear cache and reset cdn files (you need to clear all caches even the server cache if there is one). And check your site again without plugins to see if issues are still there. If they are, it menas that the theme was not properly updated and you need to remove it and make a fresh install.
Let us know how it goes.

Hello vipcomm,

Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring the website to the default settings to rule out all the potential errors which could appear when you customize your side.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hi,
Please try to disable all plugins, and clear all caches browser, plugin, cdn or hosting and then check again.
Thank you.

Hello webcrit,

Please notice that if you want to display your Top menu for your mobile theme, it is not possible because the top bar container was removed to mobile theme layout. So, in other cases, it should appear as properly. Try to clear all your caches and test it again.
If you problem is still there and if you need further assistance in this regard, please provide your website URL so I can inspect it closer.

Thank you for your understanding!