- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperUsing the Theme Translations with WPML
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hi
Current theme’s version available on themeforest is V 7.3 so try to download it and update it again following our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ Also make sure that you update Visual Composer and social Counter plugins at newer version included in theme’s patch: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ After the update process is completed clear all caches, purge cdn files then try to install a demo again.
Before making any changes in your site make sure you do a full backup to your current wp-install and the database also: https://codex.wordpress.org/WordPress_Backups
Thanks!
Hello,
Please try to identify what you changed since you last saw it working properly and revert any changes. You can try to disable all plugins except visual composer clear cache and reset cdn files but even so, whatsapp sometimes is able to grab the image and sometimes not. I ran a quick test in sharing an article from our demo but no image was grabbed so it could be an app issue.
Thanks.
HI
@andreabarbieri I’ve checked the indicated post and now it’s displayed fine: http://screencast.com/t/Vfb9KilT
This issue is usually caused by cache or cdn which deliver some wrong files. If the problem is still there try to clear all caches, purge cdn files then test the site again.
Thanks!
Hi,
I have checked your site and saw the random mobile theme issue. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also if you use other caching plugins than wp super cache please remove them and only use these settings for optimal compatibility: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use cloudflare please disable the rocket loader option and use these settings: https://forum.tagdiv.com/cloudflare-cdn/
Let us know if you still have trouble with this.
Thanks
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then test again. This is most likely a plugin conflict. Let us know how it goes.
Thank you!
Hello,
I have checked your site and you have loads of errors in your browser console: http://screencast.com/t/qwpLVBSdXF These are most of the times caused by conflicting plugins. This is most likely the cause your site is so “heavy” on the load. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test your site again. Also please try to use as less plugins as possible as they are most of the times poorly optimized.
Here is a list of tested and recommended plugins to use with our theme: http://screencast.com/t/YbmrBRFUY
Thank you!
Thanks for your reply. I just tried disabling all plugins except VC, and turning off Cloudflare and CDN. The problem remained.
I believe this began either after I updated to Newspaper 7.3 or WordPress 4.6 recently…
Main issues with AMP is bad HTML (inline styles in your post), or a bad plugin injecting javascript into header, or a bad configuration with a CDN or compression service that tries to re-write/compress the AMP code and breaks it.
Old posts where you might have put in a YouTube video with ‘http’ might also not work as all external stuff should be https for amp.
Thank you for the quick reply Bogdan. I have reset my CDN and also tried flipping off the plugins and for some reason this one is sticking. I have even confirmed that it looks odd on other computers around the world.
I am also interested in updating the Visual Composer. While updating the theme last night, I updated the visual composer, but WordPress is still telling me that there is yet another newer version. Is this something we should worry about, or will that update be in the next version of the theme when you update it next?
Do you think the visual composer issue is causing the big grid to not work properly? Are you seeing that the Big Grid is broken when you look at it on TeacherCast.net
Thank you for the help.
Hello Jeff,
Did you by any chance add a few design options on the grid? Please try to remove any custom code you might have on your site that changes any at all width. Restore the theme to it;s default code and test again. You can also test this out without plugins to rule out a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Hello,
This is most likely a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again.
Let us know how it goes.
Thank you!
Hi,
Caching is not cleared from the theme but rather the cache plugin , the hosting if it provides cache or the cdn server you might use. The theme has no caching options.
Thank you!
Hi,
I’m not sure how exactly you are getting the faulty results. I have tested the exact values you mentioned on my end and here are the results: http://screencast.com/t/6GsWzxRr
Please try it on a different post or make sure the values you mention are the ones introduced in the reviews as we cannot replicate this on our end. Alternatively you could try to disable all plugins except visual composer, clear cache and reset cdn file to rule out a plugin conflict.
Thank you!
Hello,
If you have the latest version of the theme and the latest version of the visual composer plugin ,there should not be any issues. We have no such reports yet. I have inspected your site and the homepage is intact. The slider is present and working.
Maybe there is a plugin that you use that is no longer compatible with the latest version of the theme. This can happen as code gets changed and plugins can no longer recognize it. Please try to disable all plugins except visual composer, clear cache and reset cdn files.
Please provide more details to the exploits you found. What tool did you use to scan so we can investigate this and see if there really is an exploit. (“tools” are usually not very accurate)
Thank you!
Hello,
The sub-menu does not take 2 second to load. Please test this on our default demo: http://demo.tagdiv.com/newspaper/
Menus load instantly in our theme. You most likely have a plugin conflict affecting the menu. Please disable all plugins except visual composer, clear cache and reset cdn files.
Then test the menu again.
Thank you!
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. It is most likely a plugin conflict. ALso if you have any redirect rules set, you might want to check those as well.
Also please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update your visual composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Hello,
This issue is a known one caused by caching plugin. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please also check for any hosting cache or cdn server (do not use rocket loader)
As for the ads, they seem to work fine on mobile as well: http://screencast.com/t/jeJFtk1SR3
Thank you!
Hi,
Please make sure you have the latest version of the social counter (4.1) and clear all caches whether it;s a plugin, cdn or hosting cache. The social counter in not a live count. It makes a few requests per day in over to keep the server as light as possible on the load. Please clear caches and allow it a bit of time to update.
Thank you!
Hello,
The errors seem to be related to the mobile theme files. Please make sure the file structure is intact. Please remove your current theme install and use one of these 2 methods to install the new version of the theme. Download the theme again from envato and use that package to install the theme:
https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/install-via-wordpress/
Please also make sure you disable all plugins except visual composer. clear cache and reset cdn files as plugin conflicts can also affect the theme elements.
Also please make sure you update visual composer. You need version 4.12 installed for the latest theme version to work properly: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Hello,
Please try to do a clean install of the theme via ftp and make sure your wordpress install and the DB is intact. You can use this method: https://forum.tagdiv.com/install-via-ftp/
Please also clear all caching from the hosting cdn or cache plugin.
Thank you!
Hi,
Both these icons should have the same url since there is only one option to change the url in the theme panel under the social networks tab. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test the social links again. if you still have trouble with this please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic.
Thank you!
Hi
Try to deactivate all plugins except Visual Composer, clear all; caches, purge cdn files then test the page again. Let us know how it goes and if the problem persist please provide your site url so we can inspect it closer.
The indicated option is managed by Buddypress plugin and the theme can’t change it. I’ve also test this on my side with a default wp-theme and got the same behavior: http://screencast.com/t/S5EypWkcQ
Thanks!
Hello,
Please do not use w3 TC as it is known to cause issues with our theme. Please only use WP super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ Also please check any server side cache or cdn server if you use it.
Thank you!
Hi,
Please use thew ‘adrotate’ plugin to test this out. This way you are eliminating the theme ad system and using the plugin. If adrotate will display the ads, it means there is a theme related issue. If adrotate is not able to show the ad as well, then it’s a google issue. Please do this so we can rule out any theme conflicts. You can also try to disable all plugins except visual composer, clear cache and reset cdn files so you can rule out a plugin conflict as well.
Let us know how it goes.
Thank you!
Hi,
I have tested your video on my end but it does not get cut off: http://screencast.com/t/Vb2kWKlBg
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know if you still have trouble with this.
Thank you!
