Search Results for 'child theme'

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know about your results!

Thank you!

Hello!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.

Thank you!

Hello !

I have investigated your websites and everything seems to be working good at the moment.

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello, @bpistone,

If I understood correctly, you updated the theme, but during the update, you received a fatal error when installing the plugins, right?
This can be from the firewall or security module which blocks admin-ajax.php request.
Please before doing the update, disable the all extra plugins you use and try to make the update manually, this is a guide that can help you => https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, if the problem persists, try to deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have shortcodes on the homepage, please make sure you have all tagDiv plugins activate.
In the future, please provide some screenshots with the errors, and how you see when are you logged.

Thank you!

Hello,

Please make sure that the comments option from Theme Panel is enabled => https://forum.tagdiv.com/enabledisable-comments/ and you have set to allow the comments on the posts, edit the post and in a post is a setting -> Discussion => https://www.screencast.com/t/EZhoy8Uj.
Also, please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this helps you!

Thank you!

Hello,

It depends on what you set in the child theme and what doesn’t work, please make sure it is set as in our guide => https://forum.tagdiv.com/the-child-theme-support-tutorial/
Also, for video background from youtube please make sure you set the API key in Theme Panel -> Social Networks => https://www.screencast.com/t/xMspoTUYBm5 and the id is valid and set correctly https://forum.tagdiv.com/youtube-api-key/ -> https://www.screencast.com/t/vHsa0nRWQ

Hope that helps you!

Thank you!

Hello,

This kind of issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If you using the All in Seo plugin, maybe interfere with our theme and cause these errors.
As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Hello,

Please try this code

.single .td_flex_block_1 .td_module_wrap:nth-child(3) {
    clear: inherit;
}

Set the code in Theme Panel ->Custom code -> Custom CSS ->

Thank you!

Hello,

Please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please provide more information like screenshots and a link to your website.

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

If you have modifications applied to your page, when reinstalling this will be lost and your new standard page appears, take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the result !

Thank you !

Hello!

It is strange, because we didn’t find this issue till now and how you described it should work well.
Sometimes, this kind of issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know about your results!

Thank you!

Hi,

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).

Thank you!

Hello!

I just test the lightbox option in the latest update and it is working well like in other versions.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 4(dom).The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict with the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

Please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv plugins , also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.

Thank you!

Hello !

Please make sure that your update has been done according to our procedure as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/ Also please take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the result !

Thank you !

Hello !

Please make sure that your update has been done according to our procedure as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/ Also please take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the result !

Thank you !

Hello !

Please make sure that your update has been done according to our procedure as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/ Also please take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the result !

Thank you !

Hello!

We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Try and remove and re-install the tagDiv Composer plugin!

Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!