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Hi my website is https://www.wendyjourney.com/ and use Newspaper Version: 12.1.1 REGISTERED

There are some page that will display the normal theme like below
in pc
https://www.wendyjourney.com/zurich

in mobile
https://www.wendyjourney.com/page/4

but some pages are not themed like below
in pc
https://www.wendyjourney.com/swiss-pass-and-half-card

in mobile
https://www.wendyjourney.com/page/3

I discussed with my server manufacturer cloudways.com, cleared server & cloudflare cache but it still didn’t work

The following is the response from the server manufacturer Cloudways Support team

Support (Cloudways Ticketing System)

Dec 9, 2022, 10:23 AM GMT+5

Hello There!
 
I hope this finds you well. I have checked your caching and it looks setup fine. Can you please check with your theme developer if theme is compatible varnish and object cache? And also ask for their suggestion if they recommend any other cache plugin for their theme. Furthermore let us know if theme requires anything exceptional on server level so we could setup that too for you. Thanks!
 
Kind regards,
Usama Sharfi

Please help me how to troubleshoot this problem, Thank you

How to Edit Mobile Menu & Search Result Page In Header Template 17 – Fast News
https://cloud.tagdiv.com/header-template-fast-news/

In This Template, I can only edit Mobile Menu & Search Icon. Not Menu & Sub Menu Setting
https://screenrec.com/share/ot08xP7BFi

I Want to Make Changes To the Menu Page setting in this template. I want to remove the Social Icon & Sign button, but this template does not show any edit Options to do this.

221208
Hi,

When I shall add an element from the cloud library i got “Invalid reply from server endpoint.” But when I inactivate WooCommerce and Tagdiv shop the librey works fine. How should I do when I want to use and download templeates for Woocommerce pages?

Regards, Patric

This is a re-post of an issue I have reported which is being dealt with very poorly by support. I’d like someone else to look at this problem and treat it as if it’s a problem YOU are having (it would be fixed in a day if it was a problem YOU were having). I am losing time and money because of this problem, and I could be losing a client because of it. Here is the original message below, and the original exchange is https://forum.tagdiv.com/topic/some-objectsitems-not-loading/ Thanks
ORIGINAL MESSAGE
I’m including all of these issues at once because I have a feeling they are all related, and maybe seeing them all together will give you some clues as to what’s going on.

1. When I pull in a contact form from the cloud library, from any theme, only the shortcode displays. No form shows up, and the short code is not parsed when viewing the page live either; I only see the short code.
2. With some modules I can’t change the background image in the template. When I try to, the image doesn’t change. In other modules I AM able to change the background image. One module that consistently never let me replace the image is the fancy text and picture module. It has a game console as the default image. I’m never able to replace it. And when image replacement DOES work on some module, the image placement doesn’t work the normal way; I have to do a workaround (see next point)
3. I can’t add an image the normal way, in any module, because when I choose an image and click “insert into post” nothing happens. I have to instead copy the URL of the image in my library, paste it within the “Add by URL” field, and only then will the image load.
4. Something that consistently fails, apart from contact forms, is that I can’t load the “Hero” image module. When I drag it into the page I just get a status wheel spinning and spinning and nothing happens.

I’m running the latest wordpress build. Everything looks good in the theme panels status menu. I have read the themes minimum technical requirements and everything looks good there too. All the required plugins are installed and ONLY the required plugins are installed. I don’t have any other page building/editing plugins installed. So I can’t see any obvious reason for why the theme is so buggy and temperamental. It renders the theme practically unusable
Thanks for your help

We have a staging site at staging19.denverlifemagazine.com that you can take a look at, but the issue is when viewed on mobile the entire home page down to the footer does not render, and then when you try to scroll back up it freezes.

There are currently no other active plugins on this staging site besides the Tagdiv composer, cloud library, and standard pack since they require each other it seems.

Any assistance would be greatly appreciated, thank you!

I Want to remove the Background Image from this header template but I Don’t See Any Option.
https://cloud.tagdiv.com/header-template-26/

How to get the id/value of cloud template to set the meta value in query?